Callaway uPro information
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Gene Haley
Jun 26, 2014, 9:58:33 PM6/26/14
to ggl-...@googlegroups.com
If anyone bought a callaway uPro you probably already know that after the end of the year Callaway will no longer support them. The website you use to download courses will be shut down. I wrote to them complaining about this and these are the responses I received.
Pay particular attention to the 2nd paragraph in red,
Gene
**************************************************************************************************************************************************************************************
-------- Original message --------
Subject: Callaway uPro Technical Support [ ref:_00D408EkT._50040aJoqZ:ref ]
From: Callaway uPro Technical Support <upro_s...@callawaygolf.com>
To: "gene...@gmail.com" <gene...@gmail.com>
CC:
6. Right Click on the folder titled Intro_Video and Left Click on Copy from the drop down menu.
7. Open My Computer (located on the desktop of your computer or under your Start Menu)
8. Right Click on the uPro drive then Left Click on Paste
The Callaway uPro Introductory Videos should begin to transfer. Once complete, please unplug your Callaway uPro and power off and then back on. At the Play Golf screen, press the left arrow button once to see Push to Start Intro Video, then press the middle U button. You should now have a list of Videos.
*** If your yardages read 999 and they never seem to update
- This usually happens when your GPS is not communicating with the satellites.
The first step we recommend would be to turn your upro on about 10-15 minutes before you get to the first tee. Doing so allows ample time for your upro to acquire a satellite signal and display proper yardages (Keep in mind your device needs to have a clear view to the sky to aquire a satellite signal. Your device will not get a signal inside).
Also, please try to test the device on more than one course to rule out any course-specific issues.
If you own an original uPro or uPro GO device you may also attempt the steps below to reset the GPS within the device itself:
1. Turn your upro on.
2. Select Settings.
3. Select Device Settings.
4. Highlight the Reset GPS option, and hold the red U button for 10-20 seconds (no change will occur on-screen).
5. Turn off the device. Do not turn on the device unless you are outdoors and allow up to 15 minutes for the device to acquire a GPS signal.
*** If your device is shutting off during play, not lasting a full round or saying it's charged but not turning on off the charger you need a new battery. Please make sure it's at least a 30200 3.7 volt battery.
*** If you plug in your device to charge and do not get a red light make sure you're plugging it into a computer. If it still doesn't show up unplug it and take out the battery. Plug it in without the battery, if the red light appears you'll need a new battery. If it does not you'll need a new cable. You'll need a Mini Data Cable if you want it to transfer data to the computer. Otherwise any mini usb cable will charge your device.
If you have any trouble syncing before December 31st of 2014 please call into technical support and we'll be more than happy to resolve your issue.
Should you have any additional questions or concerns, please contact us toll free at (888) 358-5788, reply to this email, or visit our website atwww.callawayuxplore.com.
Technical Support has representatives available to assist -
Monday - Friday 7:00am - 4:00pm PT
Callaway uPro Technical Support
E: uPro_S...@callawaygolf.com
P: 888.358.5788
F: 760.930.8816
www.callawayuxplore.com
Subject: Callaway uPro Technical Support [ ref:_00D408EkT._50040aJoqZ:ref ]
From: Callaway uPro Technical Support <upro_s...@callawaygolf.com>
To: "gene...@gmail.com" <gene...@gmail.com>
CC:
Hello Gene,
Thank you for contacting Callaway uPro Technical Support.
We apologize that the decision to close the website and support has caused both you and your friends distress. To answer your questions, yes - we are upgrading everyone who contacts us up to unlimited, and adding scoring plus as much as possible. After 12/31/14 the website will be closed, prior to that date we encourage people to download as many courses as possible. Each SD card holds 50 courses. You can store the courses on your computer as well, the instructions are below. When you store them, don't forget to rename them. The numbers you can put in the course search on the website and find out which course it is.
For those who are particularly unhappy and simply no longer wish to have their device, we are offering a buyback. For those who live in the U.S. in exchange for their device we can give them a $50 gift card for out of warranty, and a $100 gift card for in warranty. Or, if they simply need some additional steps to keep their unit running - we can send them a few accessories to get them started. Simply have them contact us with their address and we will do whatever we can to help out.
Accessories that we can provide prior to 12/31/14 - and afterwards you'll need to find online at places such as amazon.com or ebay:
Battery Type: 3.7V Lithium Ion battery
USB cable: Mini USB cable (G1 and Go) - for the MX it's a micro USB cable.
SD card: 1GB micro SD card preferred, 2GB micro SD card also works but unit will only use 1GB worth on it.
Each of these accessories we can send in addition prior to 12/31/14 to help you get started with becoming your own support person. If you find yourself or any of your friends missing any information - please let us know so we can send that out to you.
Tips for your original uPro before the website goes down
With your uPro GPS you can copy the courses off the device and store them on the computer. Follow the steps below:
1. Ensure the uPro is powered on and says "Play Golf"
2. Plug the uPro directly into the computer (a USB port on the back of your computer is best; choose Connect to PC if this is an option)
3. If you do not see an Auto Play window appear after approximately one minute, open My Computer. If you do see an autoplay window, select Open Folder to View Files, then go to step 6.
4. You should see the uPro listed as a "Device with Removable Storage"
5. Double click the uPro icon.
6. Double Click on the Course_Data Folder.
7. Hold CTRL on your keyboard, and tap the letter A (all items will highlight).
8. Hold CTRL on your keyboard and tap the C button (This will copy it).
9. Right click the desktop on the computer and select new then folder.
10. Name the folder uPRo Courses.
11. Open uPro Courses and hold CTRL, and tap the letter V; this will paste the files into the uPro Courses folder.
To add courses from the computer onto the device:
1. Do steps 1-6 the same.
2. Open the uPro Courses on your desktop.
3. Find the course that you want on your device and click once on it (this will highlight it).
4. Hold CTRL on your keyboard and tap the C button (This will copy it).
5. Go back to the uPro drive in the Course_Data file.
6. Hold CTRL on the keyboard and tap the letter V; this will paste the file into the uPro Courses folder.
*Some rules about copying the files to the computer:
1. The number that is the name for each file in the Course_Data folder is the numerical identification number on the website. If you take that number and put it in the
course search bar on the website it will tell you the name of the course.
2. You can change the name of each file in the Course_Data folder by right clicking on each file and selecting rename. This will allow you to keep better track of each course. Once the name has been changed, if you put in on the device, the next time you sync the device to the website it will take that course off your device. So you will need to put it back on when you are done. Once the website has been shut down you will not need to worry about this problem.
Troubleshooting tips after the website has gone down.
*** If you recieve "SD Memory error" or "No courses found" please follow the instructions below.
1. Remove the Battery and Micro SD card. The Micro SD card is located to the left of the USB port on the device, it looks like a small computer chip. To eject it, push it in and it'll pop out.
2. Please place your finger on the three bronze strips on the bottom right of the battery for 5 seconds. Please repeat this on the three bronze prongs in the device and the 3 bronze strips on the Micro SD card.
3. Put the Micro SD card back in the device, making sure the 3 strips face the front of the device. Place the battery back in the device and replace the back cover.
4. Turn on your device. The error should now be fixed.
*** If you recieve "Error Course Data" follow the instructions below.
Remove and re-add the courses that give you the Course data error. If you've saved the courses to your computer remove the course from the course_data folder and re-add it.
*** To get your original upro device to show up on your computer please abide by the following steps.
1. Unplug your uPro device and power it off.
2. Restart your computer. While your computer is restarting, remove battery cover from uPro.
3. Remove the Battery and Micro SD card. The Micro SD card is located to the left of the USB port on the device, it looks like a small computer chip. To eject it, push it in and it'll pop out.
4. Please place your finger on the three bronze strips on the bottom right of the battery for 5 seconds. Please repeat this on the three bronze prongs in the device and the 3 bronze strips on the Micro SD card.
5. Put the Micro SD card back in the device, making sure the 3 strips face the front of the device. Place the battery back in the device and replace the back cover.
6. Turn on your device. When your computer is fully restarted and your device shows "Play Golf" plug the device into the computer. Once your device reads "Connected to Host", navigate to "My computer" through the start menu in the bottom left. uPro should appear allowing you to start the sync process. If not, Proceed to the next step 7.
7. Unplug uPro and turn it off then back on again. Once the device says "Play Golf" make sure your cord is plugged into a different usb port and plug in your device. (If using a desktop, a port in the rear is preferred).
8. Navigate to "My computer" from the start menu in the bottom left. uPro should appear allowing you to start the sync process. If it does not please proceed to step 9.
9. Unplug uPro and turn it off then back on again. Once the device says "Play Golf" use a different usb cable, if available. (Should cable not be available proceed to step 11),
10. Navigate to "My computer" from the start menu in the bottom left. uPro should appear allowing you to start the sync process. If it does not please proceed to step 11.
11. Please Disable your Anti-virus/Firewall. Navigate to "My computer" from the start menu in the bottom left. uPro should appear allowing you to start the sync process. If none of the above steps work please follow the steps below.
1. Power on your Callaway uPro and wait for the Play Golf screen
2. Press the right arrow button once to highlight the Settings Menu, then press the center U button to select Settings
3. Press the center U button again to select Device Settings
4. Press the down arrow and highlight Format microSD, then press the center U button
5. At the warning screen, press and hold the left arrow button for 5 seconds until the OK changes to Yes/No option
6. After the warning information screen changes, press the left arrow button one time to highlight Yes, then press the center U button (highlighted selection will be light gray)
7. Screen will show ?Please Wait! Format In Progress?? for a few moments, then return to the Device Settings menu (Note: You may receive a message indicating ?Format Error.? Please disregard this message and proceed to next step)
8. Connect your uPro to your computer (choose Connect to PC if this is an option)
9. Open My Computer, then open the uPro Drive; Verify the uPro contains two folders: ?course_data? and ?system?
10. Click on this link and download the 4.0 Extract Files. http://mktg-prod-callawaygolf.cloudapp.net/global/en-us/golf-equipment/upro-gps/upro-support-downloads.html (Or type in tinyurl.com/uprogps into your address bar)
11. Select to open this download, or save it to your desktop.
12. Open the downloaded folder then hold CTRL on your keyboard, and tap the letter A (all items will highlight)
13. Hold CTRL, and tap the letter C to copy the items (you will see no change on your screen)
14. Open the uPro drive again from My Computer, then hold CTRL, and tap the letter V; this will paste the files into the uPro drive
Note: The process above does not include the addition of the Introductory Videos to your uPro. If you desire to have the Introductory Videos on your device, please follow the steps below to download them onto your Callaway uPro. These videos explain the basic features and functions of the device. Please be aware that completing the below steps will take approximately 20-25 minutes.
1. Power on your Callaway uPro and wait for the Play Golf screen
2. Connect your uPro to your computer (choose Connect to PC if this is an option)
3. Click on this link and download the uPro Video Extract. http://mktg-prod-callawaygolf.cloudapp.net/global/en-us/golf-equipment/upro-gps/upro-support-downloads.html (Or type in tinyurl.com/uprogps into your address bar)
4. Click Run if it is an option, Save if Run is not available, and Run again if prompted a second time
5. After the download completes, a folder should appear in the middle of your computer screen titled Intro_VideoThank you for contacting Callaway uPro Technical Support.
We apologize that the decision to close the website and support has caused both you and your friends distress. To answer your questions, yes - we are upgrading everyone who contacts us up to unlimited, and adding scoring plus as much as possible. After 12/31/14 the website will be closed, prior to that date we encourage people to download as many courses as possible. Each SD card holds 50 courses. You can store the courses on your computer as well, the instructions are below. When you store them, don't forget to rename them. The numbers you can put in the course search on the website and find out which course it is.
For those who are particularly unhappy and simply no longer wish to have their device, we are offering a buyback. For those who live in the U.S. in exchange for their device we can give them a $50 gift card for out of warranty, and a $100 gift card for in warranty. Or, if they simply need some additional steps to keep their unit running - we can send them a few accessories to get them started. Simply have them contact us with their address and we will do whatever we can to help out.
Accessories that we can provide prior to 12/31/14 - and afterwards you'll need to find online at places such as amazon.com or ebay:
Battery Type: 3.7V Lithium Ion battery
USB cable: Mini USB cable (G1 and Go) - for the MX it's a micro USB cable.
SD card: 1GB micro SD card preferred, 2GB micro SD card also works but unit will only use 1GB worth on it.
Each of these accessories we can send in addition prior to 12/31/14 to help you get started with becoming your own support person. If you find yourself or any of your friends missing any information - please let us know so we can send that out to you.
Tips for your original uPro before the website goes down
With your uPro GPS you can copy the courses off the device and store them on the computer. Follow the steps below:
1. Ensure the uPro is powered on and says "Play Golf"
2. Plug the uPro directly into the computer (a USB port on the back of your computer is best; choose Connect to PC if this is an option)
3. If you do not see an Auto Play window appear after approximately one minute, open My Computer. If you do see an autoplay window, select Open Folder to View Files, then go to step 6.
4. You should see the uPro listed as a "Device with Removable Storage"
5. Double click the uPro icon.
6. Double Click on the Course_Data Folder.
7. Hold CTRL on your keyboard, and tap the letter A (all items will highlight).
8. Hold CTRL on your keyboard and tap the C button (This will copy it).
9. Right click the desktop on the computer and select new then folder.
10. Name the folder uPRo Courses.
11. Open uPro Courses and hold CTRL, and tap the letter V; this will paste the files into the uPro Courses folder.
To add courses from the computer onto the device:
1. Do steps 1-6 the same.
2. Open the uPro Courses on your desktop.
3. Find the course that you want on your device and click once on it (this will highlight it).
4. Hold CTRL on your keyboard and tap the C button (This will copy it).
5. Go back to the uPro drive in the Course_Data file.
6. Hold CTRL on the keyboard and tap the letter V; this will paste the file into the uPro Courses folder.
*Some rules about copying the files to the computer:
1. The number that is the name for each file in the Course_Data folder is the numerical identification number on the website. If you take that number and put it in the
course search bar on the website it will tell you the name of the course.
2. You can change the name of each file in the Course_Data folder by right clicking on each file and selecting rename. This will allow you to keep better track of each course. Once the name has been changed, if you put in on the device, the next time you sync the device to the website it will take that course off your device. So you will need to put it back on when you are done. Once the website has been shut down you will not need to worry about this problem.
Troubleshooting tips after the website has gone down.
*** If you recieve "SD Memory error" or "No courses found" please follow the instructions below.
1. Remove the Battery and Micro SD card. The Micro SD card is located to the left of the USB port on the device, it looks like a small computer chip. To eject it, push it in and it'll pop out.
2. Please place your finger on the three bronze strips on the bottom right of the battery for 5 seconds. Please repeat this on the three bronze prongs in the device and the 3 bronze strips on the Micro SD card.
3. Put the Micro SD card back in the device, making sure the 3 strips face the front of the device. Place the battery back in the device and replace the back cover.
4. Turn on your device. The error should now be fixed.
*** If you recieve "Error Course Data" follow the instructions below.
Remove and re-add the courses that give you the Course data error. If you've saved the courses to your computer remove the course from the course_data folder and re-add it.
*** To get your original upro device to show up on your computer please abide by the following steps.
1. Unplug your uPro device and power it off.
2. Restart your computer. While your computer is restarting, remove battery cover from uPro.
3. Remove the Battery and Micro SD card. The Micro SD card is located to the left of the USB port on the device, it looks like a small computer chip. To eject it, push it in and it'll pop out.
4. Please place your finger on the three bronze strips on the bottom right of the battery for 5 seconds. Please repeat this on the three bronze prongs in the device and the 3 bronze strips on the Micro SD card.
5. Put the Micro SD card back in the device, making sure the 3 strips face the front of the device. Place the battery back in the device and replace the back cover.
6. Turn on your device. When your computer is fully restarted and your device shows "Play Golf" plug the device into the computer. Once your device reads "Connected to Host", navigate to "My computer" through the start menu in the bottom left. uPro should appear allowing you to start the sync process. If not, Proceed to the next step 7.
7. Unplug uPro and turn it off then back on again. Once the device says "Play Golf" make sure your cord is plugged into a different usb port and plug in your device. (If using a desktop, a port in the rear is preferred).
8. Navigate to "My computer" from the start menu in the bottom left. uPro should appear allowing you to start the sync process. If it does not please proceed to step 9.
9. Unplug uPro and turn it off then back on again. Once the device says "Play Golf" use a different usb cable, if available. (Should cable not be available proceed to step 11),
10. Navigate to "My computer" from the start menu in the bottom left. uPro should appear allowing you to start the sync process. If it does not please proceed to step 11.
11. Please Disable your Anti-virus/Firewall. Navigate to "My computer" from the start menu in the bottom left. uPro should appear allowing you to start the sync process. If none of the above steps work please follow the steps below.
1. Power on your Callaway uPro and wait for the Play Golf screen
2. Press the right arrow button once to highlight the Settings Menu, then press the center U button to select Settings
3. Press the center U button again to select Device Settings
4. Press the down arrow and highlight Format microSD, then press the center U button
5. At the warning screen, press and hold the left arrow button for 5 seconds until the OK changes to Yes/No option
6. After the warning information screen changes, press the left arrow button one time to highlight Yes, then press the center U button (highlighted selection will be light gray)
7. Screen will show ?Please Wait! Format In Progress?? for a few moments, then return to the Device Settings menu (Note: You may receive a message indicating ?Format Error.? Please disregard this message and proceed to next step)
8. Connect your uPro to your computer (choose Connect to PC if this is an option)
9. Open My Computer, then open the uPro Drive; Verify the uPro contains two folders: ?course_data? and ?system?
10. Click on this link and download the 4.0 Extract Files. http://mktg-prod-callawaygolf.cloudapp.net/global/en-us/golf-equipment/upro-gps/upro-support-downloads.html (Or type in tinyurl.com/uprogps into your address bar)
11. Select to open this download, or save it to your desktop.
12. Open the downloaded folder then hold CTRL on your keyboard, and tap the letter A (all items will highlight)
13. Hold CTRL, and tap the letter C to copy the items (you will see no change on your screen)
14. Open the uPro drive again from My Computer, then hold CTRL, and tap the letter V; this will paste the files into the uPro drive
Note: The process above does not include the addition of the Introductory Videos to your uPro. If you desire to have the Introductory Videos on your device, please follow the steps below to download them onto your Callaway uPro. These videos explain the basic features and functions of the device. Please be aware that completing the below steps will take approximately 20-25 minutes.
1. Power on your Callaway uPro and wait for the Play Golf screen
2. Connect your uPro to your computer (choose Connect to PC if this is an option)
3. Click on this link and download the uPro Video Extract. http://mktg-prod-callawaygolf.cloudapp.net/global/en-us/golf-equipment/upro-gps/upro-support-downloads.html (Or type in tinyurl.com/uprogps into your address bar)
4. Click Run if it is an option, Save if Run is not available, and Run again if prompted a second time
6. Right Click on the folder titled Intro_Video and Left Click on Copy from the drop down menu.
7. Open My Computer (located on the desktop of your computer or under your Start Menu)
8. Right Click on the uPro drive then Left Click on Paste
The Callaway uPro Introductory Videos should begin to transfer. Once complete, please unplug your Callaway uPro and power off and then back on. At the Play Golf screen, press the left arrow button once to see Push to Start Intro Video, then press the middle U button. You should now have a list of Videos.
*** If your yardages read 999 and they never seem to update
- This usually happens when your GPS is not communicating with the satellites.
The first step we recommend would be to turn your upro on about 10-15 minutes before you get to the first tee. Doing so allows ample time for your upro to acquire a satellite signal and display proper yardages (Keep in mind your device needs to have a clear view to the sky to aquire a satellite signal. Your device will not get a signal inside).
Also, please try to test the device on more than one course to rule out any course-specific issues.
If you own an original uPro or uPro GO device you may also attempt the steps below to reset the GPS within the device itself:
1. Turn your upro on.
2. Select Settings.
3. Select Device Settings.
4. Highlight the Reset GPS option, and hold the red U button for 10-20 seconds (no change will occur on-screen).
5. Turn off the device. Do not turn on the device unless you are outdoors and allow up to 15 minutes for the device to acquire a GPS signal.
*** If your device is shutting off during play, not lasting a full round or saying it's charged but not turning on off the charger you need a new battery. Please make sure it's at least a 30200 3.7 volt battery.
*** If you plug in your device to charge and do not get a red light make sure you're plugging it into a computer. If it still doesn't show up unplug it and take out the battery. Plug it in without the battery, if the red light appears you'll need a new battery. If it does not you'll need a new cable. You'll need a Mini Data Cable if you want it to transfer data to the computer. Otherwise any mini usb cable will charge your device.
If you have any trouble syncing before December 31st of 2014 please call into technical support and we'll be more than happy to resolve your issue.
Should you have any additional questions or concerns, please contact us toll free at (888) 358-5788, reply to this email, or visit our website atwww.callawayuxplore.com.
Technical Support has representatives available to assist -
Monday - Friday 7:00am - 4:00pm PT
Callaway uPro Technical Support
E: uPro_S...@callawaygolf.com
P: 888.358.5788
F: 760.930.8816
www.callawayuxplore.com
davel...@hotmail.com
May 18, 2016, 3:54:33 AM5/18/16
to GGL golf
Hi,
Does anyone still have the sync software and the final download of the couses. I picked a UPro up online and it works okay in basic mode and I'm also okay that Callaway shut the site down, but allowing us to get the sync software and courses would be useful. I saw a link to the sync software on Informer.com but I don't trust downloading and running software from those sites.
If anyone has the final software and the course maps that I could use that would be wonderful.
Best Regards
Dave
Dave
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