Cannot install Google Cloud Print on Windows 10

exitligh...@gmail.com

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Jul 19, 2016, 1:15:10 PM7/19/16

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Recently we purchased new computers running windows 10. We use google cloud print to print to different printers. I have not had any issues installing the software till now. I downloaded 2 different versions of cloud print (1.3.29.1 and 1.3.29.5) and for some reason during the installation process, i get a message saying "Installation filed. Please try again". Attached is the screen shot of the message. Any ideas how to install cloud print successfully? I've installed the software many times and this is the first time I get this error. Please advice.

Thanks

Capture.PNG

John Franzen

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Jul 26, 2016, 12:20:14 PM7/26/16

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Got the exact same issue, I thought it was an isolated issue so I reinstalled the computer from scratch with a clean ISO from microsoft but upon installing, I was faced with the same error saying basicly nothing. And now ive reinstalled a client PC for no reason. Tried installing it on my own main PC aswell just for fun and yeah, same problem. Not sure where the problem lies since ive installed this on 2 other machines which also runs win10 but it was a while ago and either Google made an update to the driver recently making it unusable or its a windows update patch which has messed things up. Would help alot if one could see a log of whats happening during installation of the cloud printer driver...

John Franzen

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Jul 26, 2016, 12:20:14 PM7/26/16

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Update!

Found out the location of the log file and its in c:\program files (x86)\google\cloud printer\ver\debug.txt

And it contained the following text

[0726/150010:WARNING:setup.cc(370)] Unable to open printer
[0726/150010:WARNING:setup.cc(320)] Print driver is already uninstalled.
[0726/150010:WARNING:setup.cc(263)] File is missing: XPSSVCS.DLL
[0726/150010:ERROR:setup.cc(305)] Unable to add printer driver
[0726/150010:ERROR:setup.cc(402)] Unable to install driver.
[0726/150010:INFO:setup.cc(543)] Det gick inte att hitta den markerade skrivardrivrutinen på datorn. Drivrutinen måste hämtas. HRESULT=0x80070bcb

Found this thread after searching about the XPS driver

http://superuser.com/questions/1021623/windows-10-microsoft-xps-document-writer-and-microsoft-print-to-pdf-no-lon

Supposedly some update did mess up the google cloud printer driver. Im throwing myself into the insider slow ring and will see if the new 14393 build will solve it

Edit: Build 14393 didnt fix it

Edit2: Seems its being worked on already https://bugs.chromium.org/p/chromium/issues/detail?id=629512

Edit3: Maybe not, bug has been reported in May already so not a high prio I guess https://bugs.chromium.org/p/chromium/issues/list?can=2&q=component%3AServices%3ECloudPrint%3EDriver+&colspec=ID+Pri+M+Stars+ReleaseBlock+Component+Status+Owner+Summary+OS+Modified&x=m&y=releaseblock&cells=ids

Edit4: Done lots of things to try and remedy the problem but no go, I ended up using IPP protocol on the printer instead (a bit harder to get started but it works atleast)

Edit5: We need more ppl to vote up the issue, please visit https://bugs.chromium.org/p/chromium/issues/detail?id=629512# and log in (if u arent logged in already) and then press the star in the upperleft corner. Thank you!

Phuriphat Chantavarin

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Sep 14, 2016, 1:39:53 PM9/14/16

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installation still failing with Win 10 anniversary update. come on Google.. this is unacceptable SLA for fixing this critical defect

TS

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Sep 16, 2016, 10:34:01 AM9/16/16

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Are you all aware of the bug report about this problem on this bugs.chromium.org web page? You could contribute to it.

Thomas H.

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Oct 11, 2016, 12:20:40 PM10/11/16

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Same here, how do you vote up the issue?

PM

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Oct 13, 2016, 11:21:06 AM10/13/16

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Same issue on several WIN10 PC after MS Update :(

Danielle Klein

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Oct 20, 2016, 10:34:13 AM10/20/16

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Having the same issue with my HP Envy Laptop Windows 10 update now..........can't install Google Cloud Print Driver. Get same picture as first post. Can't find a fix, can't uninstall updates because they keep coming back when restart. HELP GOOGLE AND MS!!!!!!!!!!!!!

Nabeel

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Oct 31, 2016, 12:53:34 PM10/31/16

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+1 for this issue, Having same problem on Widnows 10.

Randy Ginther

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Oct 31, 2016, 12:53:34 PM10/31/16

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I'm having the same issue.

Vincent Buijtendijk

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Nov 7, 2016, 2:09:09 PM11/7/16

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Try the latest BETA driver of Google Cloud Print. I had the same issue on two Windows 10 computers, but issue was solved with this.

Link: https://tools.google.com/dlpage/cloudprintdriver

Hope it helps!

Cheers,

Vincent

Andrea Terzaghi

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Nov 7, 2016, 2:56:46 PM11/7/16

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The link do not work for me and my Win 10 fully updated PC.

:-(

Johan Winqvist

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Nov 11, 2016, 1:26:46 PM11/11/16

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Anyone has a solution for this yet?

anders wighus

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Nov 18, 2016, 4:27:31 PM11/18/16

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Have you tried using the workaround, by using the web page in chrome and pushing the print button? if your cloud printer is listed here, it will work by stepping throug a few more steps, just drag and drop the local file you wnat to print .

Anders