Unable to power on any VM image from windows gce

[Vipin Chandran]

Hello,

I am trying to power on a vm image of hadoop from the gce(windows instance) but every time the RDP closes with error "The connection has been lost. Attempting to reconnect to your session". I then have to RDP again to the IP and try all over again.

I have 100 GB disk with 52 GM RAM on GCE. The vm image is very light weight and has more than enough RAM allocated to it. Any idea what could be going wrong?

Regards,

Vipin

[Kamran (Google Cloud Support)]

Hello Vipin,

The referenced error message indicates that there could be a network problem between your RD client and the Windows VM. With that said, how often does the RDP connection drop?

I recommend testing the quality of your network connection between your Windows client to the VM using some measuring tools, such as PsPing (TCP ping, latency and bandwidth measurement). This will allow you to uncover any problems with your network connection that may be causing this issue. It is also important to note that you need to specify TCP port 3389 for your tests, which is default port for RDP service.

Sincerely,

[Paul Nash]

Hi Vipin, sorry to hear about the issue you're having.

Could it be possible that you're just not waiting long enough to attempt connecting? RDP cannot be successfully connected until the image has finished booting (...and the RDP service is thus running). Windows boot times can be a few minutes, and 2008r2 is typically longer than 2012 (you don't say which version you're using). Especially if this is the first boot ever for the VM, and if the VM is very small (you say lightweight, does that mean 1 vCPU? Less?) it may take a while.

Unfortunately this boot time is a factor of the operating system itself more than anything (for reference, you can typically SSH to a Linux VM in about 30-45s on GCE).

I'm sorry to say that right now, the console UI will show you the RDP button even if the machine is not booted, because it doesn't know yet if the machine is up. Sorry if that is leading to some confusion, we hope to improve that at some point.

Thanks,

-P

On Sun, Jun 26, 2016 at 3:53 PM, 'Kamran (Google Cloud Support)' via gce-discussion <gce-dis...@googlegroups.com> wrote:

Hello Vipin,

The referenced error message indicates that there could be a network problem between your RD client and the Windows VM. With that said, how often does the RDP connection drop?

I recommend testing the quality of your network connection between your Windows client to the VM using some measuring tools, such as PsPing (TCP ping, latency and bandwidth measurement). This will allow you to uncover any problems with your network connection that may be causing this issue. It is also important to note that you need to specify TCP port 3389 for your tests, which is default port for RDP service.

Sincerely,

This seems like a question that would be better posted to serverfault, where you can get  This isn't the right place to look for 1-on-1 support, though, being a forum meant for general discussion of the platform, and taking a question like this to serverfault, make sure to include all relevant details that would help somebody troubleshoot it.

That being said, I

I wish you luck in finding a solution on stackoverflow, and have a nice day!

On Sunday, June 26, 2016 at 1:46:24 AM UTC-4, Vipin Chandran wrote:

Hello,

I am trying to power on a vm image of hadoop from the gce(windows instance) but every time the RDP closes with error "The connection has been lost. Attempting to reconnect to your session". I then have to RDP again to the IP and try all over again.

I have 100 GB disk with 52 GM RAM on GCE. The vm image is very light weight and has more than enough RAM allocated to it. Any idea what could be going wrong?

Regards,

Vipin

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