Unable to use google stackdriver

[Luna Duclos]

Hello,

I've used stackdriver previously and had set it up some weeks ago.

After redoing our internal infrastructure, I've wanted to set it up again, however, google stackdriver does not manage to discover any of our machines, and I can't access the account configuration either.

Could someone help me fix this ?

Kr,

Luna Duclos

[George (Google Cloud Support)]

Hello Luna,

You can check the following steps for some troubleshooting tips:

1. On Linux, make sure the agent is installed as a root user or with the sudo commands.

2. Make sure you included the flag --write-gcm on the install script

3. If you installed private-key credentials on your VM instance, be sure the credentials file is stored on the VM instance in the correct location. More information is available in this Help Center article.

4. What is the error message you are getting while trying to access the account configuration?

I hope this helps.

Sincerely,

George

[Josh Moyer]

Hello Luna,

A couple of additional questions about this.  Are these machines part of a Google Cloud Platform project?  If so, they should be discovered automatically if the project is configured for monitoring.  Also,you said "I can't access the account configuration."  Could you please provide additional information about what you mean by this?

Thanks,
Josh

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[Luna Duclos]

Hello,

I get the following error, I suspect this is because stackdriver does not have a service account within my project .. but I've found no way to readd it.

(see image)

Kr,

Luna Duclos

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[Josh Moyer]

Luna,

Are you able to switch to either of the listed accounts, or do they both produce that message?  Are any other members of your projects able to access the accounts?  I inspected the golang account and saw some instances in it, so it seems to be working.  For the Delta account, it did seem like the service account had been removed.  However, there was an option to re-enable Monitoring that is available to project owners.  Are you a project owner?

Regards,

Josh

[Luna Duclos]

Josh,

I get the error for both accounts.

Yes, I am a project owner for both projects. How do I re-enable monitoring ?

Kr,

Luna Duclos

[Josh Moyer]

Hi Luna,

The option to re-enable monitoring appears after logging into the account.  Since you can't do that at the moment you don't get to see the option.  I'm still curious about whether anybody else in your project (if there is) is able to access either of these accounts.  In addition, I'm curious about what happens if you try with an incognito window or a different browser/computer, since I was able to log into the accounts just fine.  Please let me know.

Kind Regards,

Josh

[Luna Duclos]

Josh,

The two accounts now both disappeared from my stackdriver list, and do not appear on the list of projects to readd.

At this point, I suspect this might be because we changed our primary domain from palmstonegames.com to psg.io, causing emails to change.

Kr,

Luna Duclos

[Luna Duclos]

They do not appear anymore in my main browser either, nor in the icnognito window, entirely gone and seemingly unaccessible.

[Josh Moyer]

Hi Luna,

The Stackdriver accounts should be linked to the Google Account associated with your e-mail address.  You could probably work around the problem by using a new Google account added to the projects and associated with the new e-mail address.  Or, you can update the e-mail address on your old account by using the instructions at [1].  If you choose to continue using your old Google account and the problem persists, then I'll need the information about browsers and other users in order to be able to assist you further.

Kind Regards,

Josh

[1] https://support.google.com/accounts/answer/19870?hl=en

[Luna Duclos]

Josh,

I've managed to regain access by setting up a 2nd owner account and recreating my stackdriver account. However, the re-enable monitoring button does not seem to work.

Kr,

Luna Duclos

[Luna Duclos]

Josh,

This is the error I get in chrome when I attempt to re-enable monitoring.

Kr,

Luna Duclos