Foxtrot 6.0 search delay

[Sergei Mikheyev]

1. Foxtrot 6.0 often takes quite a long time to execute a search. The program seems to hang and the round wheel keeps turning sometimes for as long as a few minutes. Unfortunately, this happens quite often and is frustrating. Other searches execute with lightning speed. Any suggestions on how to fix the delayed search problem? I am on a MacBook Pro, MacOS Sierra, v. 10.12.6.

2. When Foxtrot lists the files in the search preview window it does not select any files in the list. I have to do it with a mouse click. Is it possible to set it up so that the program be defaults displays the search result in the first file in the list. In many cases this is the only result that I need and I can move on with my work. This would be a few seconds saved and they add up.

Many thanks for any help!

 

[CTM Development]

Sir,

It sounds like you are updating your index while attempting a search. If you have a frequent upgrade schedule, try making it a little less frequent.

On the second request, this is a controversial user-experience suggestion, as we have many customers adamant that we do not encumber options in preferences and hence would be reluctant to have this implemented - especially as some large documents could take time to render.

Thank you and kind regards,

jean michel/ctm qa

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[Sergei Mikheyev]

Thank you for your reply. 

I understand the second point. If the overwhelming choice is not to have a file selected by default, this is fine. After all it's only an extra mouse click.

As for the answer to my first query, I am afraid it does not address my concern. I do not have a schedule to update my indexes at all. The problem must lie somewhere else. The thing is that some files are searched instantly while others take quite a long time. There is no logic to it. Or at least I do not understand it. But it is quite frustrating. 

I would be grateful if you could investigate this further.

Many thanks!

[FoxTrot Engineering]

Sergei Mikheyev wrote:

>1. Foxtrot 6.0 often takes quite a long time to execute a search. The
>program seems to hang and the round wheel keeps turning sometimes for as
>long as a few minutes.

Two different things must be distinguished here: search speed, and document preview speed. As you noticed, no document is previewed before you explicitly select one, so I assume you are actually talking of search speed.

Multiple things can slow down search speed:

- searching a remote index (shared by a FoxTrot Pro or FoxTrot Server on another machine)

- searching an index while indexing / updating is occurring

- using the "includes the exact string" operator

- using the "includes the regular expression" operator

- performing a search that finds more than ten thousands files, if the relevance slider has been set to "show all items"

Does "round wheel keeps turning" refer to the spinning cursor (colorful beachball), meaning that FoxTrot is temporarily frozen, or the gray circular spinner, at the bottom of the result list, meaning that the application is not frozen but is waiting for search results?

If you get the beachball, the most probable cause is the relevance slider set to "show all items". If that is not the cause, you can launch Activity Monitor.app (from /Applications/Utilities), type "foxtrot" in the toolbar search field, and select FoxTrot Professional Search in the process list. Then perform a search in FoxTrot, and while it hangs, choose "sample process" in Activity Monitor's gear popup menu. Then send me the result file privately.

If you get the gray circular spinner, avoid searching an index while it is indexing, and only use "exact string" or "regular expression" when you really need these functionalities.


Jérôme - CTM Engineering


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"I searched for words inside text documents and was pleasantly surprised
when those words were highlighted in the respective text, if viewed in
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FoxTrot Personal Search review on www.softpedia.com

Download a demo version from www.foxtrot.ch
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[Sergei Mikheyev]

Hi, Jerome!

I am still experiencing long delays in performing searched in Foxtrop Pro. As you suggested, I saved a sample process file I can send you. However, you suggested I send it to you privately and I do not have your private email address. Please advise how I can send you this file privately.

Thank you for your help!

Best regards,

Sergei