ultradocs not producing

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Francis, Simon

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Sep 6, 2016, 2:15:21 AM9/6/16

to flore...@googlegroups.com, Tom Winskell

Hi Daniel,

I’m having some issues with using ultradocs again…you’ve helped in the past and I’m wondering if you can do so again!

An ultra-doc that my colleage (Tom – CC’d)and I created, which worked fine then, is no longer working. It goes as far as creating a document, but most of the info to be inserted is missing and/or in the wrong spot. No emails are being generated either.

Here is a screen shot of what I’m referring to. Please let me know if you are able to help me solve the mystery.

Thanks!

Simon Francis

From: flore...@googlegroups.com [mailto:flore...@googlegroups.com] On Behalf Of Daniel Florey
Sent: May-24-16 9:41 AM
To: floreysoft GmbH
Subject: Re: [floreysoft] edity links not working

Did you download version 9?

On Tue, May 24, 2016 at 3:40 PM, Francis, Simon <Simon....@tdsb.on.ca> wrote:

I’m having trouble getting it working….

Switching computers to see if that makes a difference

From: flore...@googlegroups.com [mailto:flore...@googlegroups.com] On Behalf Of Daniel Florey
Sent: May-24-16 9:39 AM

To: floreysoft GmbH
Subject: Re: [floreysoft] edity links not working

Hi,

did you start the downloaded version?

I'm in a hurry, if we cannot connect now, I'm available tomorrow...

Thanks!

Daniel

On Tue, May 24, 2016 at 3:28 PM, Daniel Florey <daniel...@gmail.com> wrote:

Hmmm... not working. Can you please try TeamViewer Version 9 QuickSupport from this page instead:

https://www.teamviewer.com/en/download/previous-versions/

Thanks!

On Tue, May 24, 2016 at 3:24 PM, Francis, Simon <Simon....@tdsb.on.ca> wrote:

s91-490-951

From: Francis, Simon
Sent: May-24-16 9:24 AM
To: 'flore...@googlegroups.com'
Subject: RE: [floreysoft] edity links not working

Okay…restarted with

S91-490-951

From: flore...@googlegroups.com [mailto:flore...@googlegroups.com] On Behalf Of Daniel Florey
Sent: May-24-16 9:22 AM

To: floreysoft GmbH
Subject: Re: [floreysoft] edity links not working

Can you restart the teamviewer tool?

On Tue, May 24, 2016 at 3:21 PM, Daniel Florey <daniel...@gmail.com> wrote:

I've some trouble connecting to your machine... is it running on your machine?

On Tue, May 24, 2016 at 3:17 PM, Francis, Simon <Simon....@tdsb.on.ca> wrote:

Great!

S11-624-919

Francis, Simon

From: flore...@googlegroups.com [mailto:flore...@googlegroups.com] On Behalf Of Daniel Florey
Sent: May-24-16 9:10 AM
To: floreysoft GmbH
Subject: Re: [floreysoft] edity links not working

Hi,

can you please download and start the remote support tool and send me the session code when you are online?

http://get.teamviewer.com/floreysoft

I'll then have a look and will try to help you.

Thanks,

Daniel

On Tue, May 24, 2016 at 2:58 PM, <simon....@tdsb.on.ca> wrote:

Hello,

I'm using Edity to compose an email to my client list using ultra docs.

some pre-filled info is in the text of the email from sheets to the email. however, some are showing up and not others.

also, the link to the google form is no longer working (it was for a while).

can anyone help me solve this??? need to send this out today!

thanks kindly,

Simon

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