SharedGroups Trial - Contacts not Sync'd

[Scott P]

Hi floreysoft,

My browser: Chrome/50.0.2661.102

I've encountered the following problem:

I signed up for a trial yesterday evening and shared all my contacts from sales@ with scott@ and tuni**@

I accepted the share on each account. 

When I looked this morning, I noticed that only 5 contacts have been sync'd

The same 5 contacts have been shared with the scott@ and tuni**@ accounts

Have I done something wrong?

Thanks

[Daniel Florey]

Not sure what you did, but can you please apply the troubleshooting tips from this page:

http://help.sharedgroups.com/en/troubleshooting.html#missing

Thanks!

Daniel

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[Scott P]

Hi

I followed the steps here

1. Login to an account holding all of the shared contacts.
2. Select all shared contacts in the group that has not been fully synced.
3. Add these contacts to a new group called tmp and keep them in the shared group.
4. Remove these contact from the tmp group that you've just added them to.
5. This will give them a new timestamp and will force a fresh sync.
6. Wait for the next sync to complete and check if the contacts appear in all users accounts.

It worked perfectly

However, I have almost 24,000 contacts in 'Other'. How can I quickly do these steps to those?

Thanks

[Scott @ DarksideDevelopments.co.uk]

Can you please reply to this?

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[Daniel Florey]

Hi
You will have to put them into a shared group in order to share them.
Hope this helps

[Scott @ DarksideDevelopments.co.uk]

How can I do that on a mass scale?

And get Google to default all contacts into the group?

Thanks

Scott 

 

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[Daniel Florey]

I think Google changed the ui so that you can only select 250 contacts at a time.