RE: New Case Comment: [#05378992] Permission Tokens Expiring for Forms Add in Ultradox

[Bill Horbaly]

It is happening for all users.

Daniel, is this helpful to you?

Bill Horbaly
Information Technology Manager
Bonney Plumbing, Heating & Air
Direct Line: 916-520-7515 Office: 800-444-0551 Fax: 916-361-2443
www.bonney.com

-----Original Message-----
From: Veselin Teoharov [mailto:esup...@google.com]
Sent: Thursday, March 19, 2015 11:27 AM
To: flore...@googlegroups.com; bi...@bonney.com
Subject: New Case Comment: [#05378992] Permission Tokens Expiring for Forms
Add in Ultradox

Hello,

Google for Work Support has added a comment to your Google for WorkSupport
Case #05378992 - Permission Tokens Expiring for Forms Add in Ultradox:

---

Hello Bill,

Thank you for your message. I'd like to follow-up on behalf of my colleague
who's out of the office currently.

What Alex was suggesting with the AOauth Playground is a way to test if the
issue is reproducible. This will really only tell us if the issue is on our
end or with the third party application so we can suggest further
troubleshooting steps.

This is definitely something the Developer needs to do and let us know if
the issue is reproducible. The Developer should also review the following
article
http://stackoverflow.com/questions/13253955/invalid-grant-when-calling-java-google-drive-api-with-service-account

If the issue is not reproducible in the OAuth Playground, and it's not an
issue with the synchronization of the machine's internal clock, then it is
definitely an implementation issue. Still if it's only happening for a few
users we expect that the issue is somewhere in the user's set-up/machine
settings.

Please let me know if you have any other questions or queries. I will be
happy to help.

Sincerely,

Veselin
Google for Work Support

---

To respond to this comment, please login to your support portal and respond
to the comment from there. The owner of your Case will be notified of any
updates you make.


Regards,

Google for Work Support


+++
[ref:_00D00VNwG._50060kZt0A:ref]

[Bill Horbaly]

Daniel,
Have you been able to do anything with his information below.

With BetterCloud turned off, the tokens expired on Friday and then again
today.

Help!

Vaselin,
Can I, as a user, set up an "auto-approval" to continually renew tokens?

[Daniel Florey]

Hi Bill,

I've been adding some more in-depth logging on our end - and Google changed the authentication for the Add-on's, so the expired tokens today where expected.

Still trying to find a workaround for your issue.

Can you keep me posted if the tokens again expire on your account?

Thanks

Daniel

[Bill Horbaly]

Will do.

 

As of now, it happens like Clockwork every Monday, Wednesday and Friday mornings sometime between midnight and 6am.

 

Bill Horbaly

Information Technology Manager

Bonney Plumbing, Heating & Air

Direct Line:  916-520-7515 Office:  800-444-0551 Fax:  916-361-2443

www.bonney.com