Cohorts retention and users count are different between FA and GA.

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mengmeng

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Jan 15, 2017, 9:54:24 PM1/15/17
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The same App, cohorts retention and users count are different between FA and GA.
FA.png
GA.png

Jacob Wenger

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Jan 17, 2017, 9:08:01 PM1/17/17
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Hey Mengmeng,

I reached out to the Firebase Analytics team and they said the following:
  1. If Google Analytics and Firebase Analytics were integrated into the app in different versions, their scope of users is different (and thus their resultant user metrics are different).
  2. Firebase Analytics retention is tracked automatically based on user engagement (engagement with the app in the foreground of the device) whereas Google Analytics retention is based on manual instrumentation and has no such requirement of "foreground engagement".
So, the two charts may be measuring slightly different things. If you still think something is amiss, please reach out through our personalized support channel and we can redirect your question to the right team.

Cheers,
Jacob

On Sun, Jan 15, 2017 at 6:11 PM, mengmeng <b.yum...@gmail.com> wrote:
The same App, cohorts retention and users count are different between FA and GA.

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mengmeng

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Jan 20, 2017, 10:55:51 AM1/20/17
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Hi Jacob,

Thank you very much.


On Wednesday, January 18, 2017 at 11:08:01 AM UTC+9, Jacob Wenger wrote:
Hey Mengmeng,

I reached out to the Firebase Analytics team and they said the following:
  1. If Google Analytics and Firebase Analytics were integrated into the app in different versions, their scope of users is different (and thus their resultant user metrics are different).
  2. Firebase Analytics retention is tracked automatically based on user engagement (engagement with the app in the foreground of the device) whereas Google Analytics retention is based on manual instrumentation and has no such requirement of "foreground engagement".
So, the two charts may be measuring slightly different things. If you still think something is amiss, please reach out through our personalized support channel and we can redirect your question to the right team.

Cheers,
Jacob
On Sun, Jan 15, 2017 at 6:11 PM, mengmeng <b.yum...@gmail.com> wrote:
The same App, cohorts retention and users count are different between FA and GA.

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