[hylafax-users] coversheet problem

[mi...@grounded.net]

Hi

I have searched but have not seen this issue and I suspect it's a permissions problem somewhere. We are using Avantfax 3.2.2 and when we send a fax with Avantfax and fill out the fields, the coversheet comes through as the default sheet layout without any of the information transferred to it:

To: XXXX-to
Company: XXXX-to-company
Tel: XXXXX-to-voice-number
Fax: XXX-to-fax-number

and so on. The weirdest part is that it shows up as a GIF file and doesn't include the one page attachment I had added on to it, just the image of the cover page.

I thought I'd be smart and try using the coverpage.html file instead, changing the config setting to point to that page. Installed the html2ps and tried again, using a one page text attachment. The HTML coverpage came through as a blank page, but my one page attachment showed up this time.

Any thoughts more than welcome!
Thanks,

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[Lucas Burdick]

I'm having the same problems. I haven't found a solution.

[mi...@grounded.net]

> I'm having the same problems.  I haven't found a solution.

send_mail> 'format failed fax: 1xxxxxxxxxx 31.10.2010 12:29' sent to 'x...@gmail.com' from 'Fax...@xxx.xxx' - /var/www/html/avantfax/tmp/2010-10-31-1xxxxxxxxxx-122934-26/fax.pdf (1xxxxxxxxxx.pdf)
31.10.2010 12:29 convert2pdf> created /var/www/html/avantfax/tmp/2010-10-31-1xxxxxxxxxx-122934-26/fax.pdf in 0.2ms
31.10.2010 12:29 notify> Executing: doneq/q26 format_failed (4)
31.10.2010 12:25 send_mail> 'format failed fax: 1xxxxxxxxxx 31.10.2010 12:25' sent to 'x...@gmail.com' from 'Fax...@xxx.xxx' - /var/www/html/avantfax/tmp/2010-10-31-1xxxxxxxxxx-122521-25/fax.pdf (1xxxxxxxxxx.pdf)
31.10.2010 12:25 convert2pdf> created /var/www/html/avantfax/tmp/2010-10-31-1xxxxxxxxxx-122521-25/fax.pdf in 0.2ms
31.10.2010 12:25 notify> Executing: doneq/q25 format_failed (4)

I don't see any errors in regular logs but I do see these in the avantfax logs. I've yet to find enough information to know what's missing. Perhaps a system tool or something?

Mike

[mi...@grounded.net]

This is nuts. Can't find anything on this problem.
Found something about PDF incompatibilities, not much else.

We can't be the only ones having this problem are we? Have you found anything, have you been searching?
We've tried all sorts of tests, going from coverpage.html to copver.ps, nothing seems to work to get the text into the coverpage.

[mi...@grounded.net]

Am now testing from command line and not using avantfax at all.
From command line, using sendfax, I'm able to eliminate avantfax as the problem.

Using hylafax only, I am able to fax anything but *.ps files.

This leads me to a conversion error of some sort, to do with ps files.

[mi...@grounded.net]

NOTIFY: bin/notify.php "doneq/q46" "format_failed" ""

The above IS the problem but nothing what so ever to be found on google.
Someone on this list MUST know what the problem is?!

I'm going to change the subject as this topic doesn't seem to cover the actual problem at this point.

[mi...@grounded.net]

Discovered something else.

When avantfax creates the ps file, it has
%!PS-Adobe-2.0 EPSF-2.0
..at the beginning. A ps file created by avantfax always fails when being sent from the command line on linux.
The above ps fails when trying to fax with an error of;
NOTIFY: bin/notify.php "doneq/q46" "format_failed"
The q46 just means it's queue number.

So I took a pdf file, and used the command line pdf2ps tool to convert it to a ps file.
This file, contained;
File-I-converted.ps
%!PS-Adobe-3.0
..in it's header and it faxes out just fine.

So, it's now looking like avantfax is calling up something else, perhaps an older ps converter, but not the one that is being used when I use the command line.

[mi...@grounded.net]

This is a hylafax list... no one has any thoughts on this problem???

[Chris Weiss]

On Mon, Nov 1, 2010 at 1:32 PM, mi...@grounded.net <mi...@grounded.net> wrote:
> This is a hylafax list... no one has any thoughts on this problem???

I don't even understand the problem, you didn't provide much info,
like where that error is found, and what version you are running, and
what customizations you've done to the notify script (assuming this
related)

[mi...@grounded.net]

Are you kidding me???
I've put all sorts of info in this thread, everything I've done to this point, etc.

What is happening is that when we use the command line to create and send .ps faxes, it works.
When we use the cover.ps provided with avantfax, faxes break as indicated in the other details I've provided.

Breaking means that details which should have been put into the coverpage never make it, only the variables show up, nothing else.
It seems that cover.ps is broken or that avantfax is using it's own version of ps creator.

So again, the problem is that when using cover.ps as the default cover page, nothing gets filled in. Faxes arrive showing only the variables in the form, none of the data entered when creating the fax.

What can I provide and I will be happy to.

On Mon, 1 Nov 2010 13:47:43 -0500, Chris Weiss wrote:

[mi...@grounded.net]

> except you changed the subject, so it's a new thread with none of the
> old context to those of us haven't been following along

Yes, as I said in the old thread, I felt it best to change it because what I was finding ended up being different from what I originally described. I wanted to try and get a better result asking questions with a updated subject.

 
>> What is happening is that when we use the command line to create and send
>> .ps faxes, it works.
>> When we use the cover.ps provided with avantfax, faxes break as indicated
>> in the other details I've provided.
>> 

> even via the command line?  maybe it's an issue in avantfax?

I thought you were following the thread? I've explained all of this :).

[mi...@grounded.net]

Maybe my messages didn't all show up?
Where do you want me to start?
I posted every step we took in testing, every outcome, everything we found, etc.

[mi...@grounded.net]

For some reason, version 3.2.2 that we were using seems to have some messed up files when it comes to the faxcover process running. It never puts the information into the coversheet, just breaks.

Upgrading to 3.3.3 I believe it is, fixed the problem fully.

[Lee Howard]

mi...@grounded.net wrote:
> Discovered something else.
>
> When avantfax creates the ps file, it has
> %!PS-Adobe-2.0 EPSF-2.0

> ...at the beginning. A ps file created by avantfax always fails when being sent from the command line on linux.

> The above ps fails when trying to fax with an error of;
> NOTIFY: bin/notify.php "doneq/q46" "format_failed"
> The q46 just means it's queue number.
>
> So I took a pdf file, and used the command line pdf2ps tool to convert it to a ps file.
> This file, contained;
> File-I-converted.ps
> %!PS-Adobe-3.0

> ...in it's header and it faxes out just fine.

>
> So, it's now looking like avantfax is calling up something else, perhaps an older ps converter, but not the one that is being used when I use the command line.

Can you share the Postscript file that is failing? It would help us
help you.

Thanks,

Lee.

[Lee Howard]

mi...@grounded.net wrote:
> Maybe my messages didn't all show up?
> Where do you want me to start?
> I posted every step we took in testing, every outcome, everything we found, etc.

Sharing the document with which you're having trouble would help.

Recognize that this isn't an AvantFAX support group... some here may use
it, but I don't recall much AvantFAX support ever occurring here. So if
the problematic documents are originating from AvantFAX we may not be
well-suited to help.

Thanks,

Lee.

[mi...@grounded.net]

> Recognize that this isn't an AvantFAX support group... some here may use
> it, but I don't recall much AvantFAX support ever occurring here.  So if
> the problematic documents are originating from AvantFAX we may not be
> well-suited to help.

I know it's not an avantfax list, figured it's worth asking since many of the folks on the list use both hylafax and avantfax.

> Sharing the document with which you're having trouble would help.

If I knew what was causing it, I would share it. The problem seemed to be with faxsender.
I was using a 3.2.2 version and upgraded to 3.3.3.
Now the coverpage works so long as we don't have an attachment. If we have an attachment, now the attachment works but the coverpage breaks.

>Can you share the Postscript file that is failing?  It would help us

I'm sorry, I no longer have it, it was a 3.2.2 version.