eID not working on Cerbère

[Seba Lö]

Hello everyone,

I'm struggling to register on Cerbère with my eID. I tried on 6 different PCs (Windows 7 and 10) with Firefox, Chrome, Edge and Explorer with 2 different card readers and 2 different cards. I've installed everything that's necessary. Here the java-log:

Welcome to the eid reader...
[Detail message]: OS is [Windows 10]. Not Enabling PCSC library fix.
EID Card reader detection ...
[Detail message]: reader found...
Card reader found : [Generic Smart Card Reader Interface 0]
Please enter your identity card ...
setStatusMessage [NORMAL]
[Detail message]: Scanning card terminal: Generic Smart Card Reader Interface 0
[Detail message]: eID card detected in card terminal : Generic Smart Card Reader Interface 0
setStatusMessage [NORMAL]
[Detail message]: Scanning card terminal: Generic Smart Card Reader Interface 0
[Detail message]: could not connect to card: Exclusive access has already been assigned to Thread Thread-17
[Detail message]: selecting file
[Detail message]: read binary
[Detail message]: selecting file
[Detail message]: read binary
[Detail message]: selecting file
[Detail message]: read binary
[Detail message]: logoff...
[Detail message]: CCID GET_FEATURE IOCTL...
[Detail message]: selecting key...
[Detail message]: computing digital signature...
[Detail message]: PIN verification required...
[Detail message]: verifying PIN...
[Detail message]: computing digital signature...
[Detail message]: logoff...
setStatusMessage [NORMAL]
[Detail message]: Scanning card terminal: Generic Smart Card Reader Interface 0
[Detail message]: could not connect to card: Exclusive access has already been assigned to Thread Thread-17
[Detail message]: selecting file
[Detail message]: read binary
[Detail message]: selecting file
[Detail message]: read binary
[Detail message]: selecting file
[Detail message]: read binary
[Detail message]: OS is [Windows 10]. Not Enabling PCSC library fix.
EID Card reader detection ...
[Detail message]: reader found...
Card reader found : [Generic Smart Card Reader Interface 0]
Please enter your identity card ...
setStatusMessage [NORMAL]
[Detail message]: Scanning card terminal: Generic Smart Card Reader Interface 0
[Detail message]: could not connect to card: Exclusive access has already been assigned to Thread Thread-17
setStatusMessage [NORMAL]
[Detail message]: Scanning card terminal: Generic Smart Card Reader Interface 0
[Detail message]: could not connect to card: Exclusive access has already been assigned to Thread Thread-17

The recurrent error is Not Enabling PCSC library fix and Exclusive access has already been assigned to Thread Thread-17. With the other card, it was Thread 21.

I would be so glad if you could help me.

[Frederik Vernelen]

Hello Seba,

What software are you using to authenticate with your eID?

(I don't know Cerbère, so I'm not sure they use our middleware in the authentication process)

Our software can be found at https://eid.belgium.be/en

For our middleware, there is no need to launch a eID Viewer in order to authenticate, in fact, from the log you posted, it looks like the viewer you use is keeping exclusive access to the eID card, effectively blocking any other application from using pcsc to access the eID card.

If you would like to test the correct working of our middleware:

Could you try to install our middleware, close any eID viewer you have running, and run the test login at https://eid.belgium.be/en ?

(or the one at test.eid.belgium.be (this is just a test, the one above does a real login))

Wkr,

 Frederik

--
Je hebt dit bericht ontvangen omdat je bent geabonneerd op de groep "eID Middleware" van Google Discussiegroepen.
Als je je wilt afmelden bij deze groep en geen e-mails van de groep meer wilt ontvangen, stuur je een e-mail naar eid-mw+unsubscribe@googlegroups.com.
Als je een bericht in deze groep wilt plaatsen, stuur je een e-mail naar eid...@googlegroups.com.
Bezoek deze groep op https://groups.google.com/group/eid-mw.
Ga naar https://groups.google.com/d/optout voor meer opties.

[Seba Lö]

The login test is indeed succesful. Does that mean that the error is to find on the Cerbère-site?

Thank you very much. 

[Frederik Vernelen]

Hello,

As you can use our middleware to authenticate to the Belgian government websites,

I think it is best to contact Cerbère indeed in order to authenticate to their site.

Wkr,

 Frederik

2017-08-09 18:20 GMT+02:00 Seba Lö <s.lo...@gmail.com>:

The login test is indeed succesful. Does that mean that the error is to find on the Cerbère-site?

Thank you very much. 

--

[Elann Comete]

Just so you know, I had the same error message trying to create an account on Cerbere.

I just called the support service and apparently the problem comes from the card reader (which is a Belfius reader).

So if someone, like me, had the same problem this year, don't hesitate to contact Cerbere and see with them which program you need to install to fix the problem - or try with another card reader :)

[Henri Silva]

Hey, can you give their contact number? i've the same problem

[Elann Comete]

Sorry for the delay...

I think it was this number but I can't say for sure :

02/800 10 10