[Dspace-tech] Problem to upload files (pdf) or items

[Yelena Islen San Juan]

Hi

I have an emergency. I am new working with DSpace. I have installed three instances of dspace 1.8.2, but only one works well up an item. I get the following error

Internal system error

The system has experienced an internal error. Please try again again, and if the problem persists, please contact us to fix it.

I need as soon as possible to give solution to this, since it leaves no uploading files, in this case only use pdf. Please I hope your answer

thanks

[Christian Völker]

Hi, First guess is a permissions problem. Has the system user your servlet container runs with have write permissions in the upload folder? I would read the containers log ( in case of tomcat: catalina.out) besides the DSpace log. Give us more details to chew on.

Bye, Christian

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[Christian Völker]

Hello Yelena,

first off, please report back to the list, maybe someone else reads the thread and takes over. As you see I am not at my desk, cant try right now to follow your steps.

Second, it sounds to me as if the issues happens while you are chosing your file locally. But them, a server error can only be given back after submitting the upload page. Did you try from another client? Did you try another type of file, e.g. .jpg?

Auf dem Telefon geschrieben

> Am 26.06.2014 um 12:52 schrieb Yelena Islen San Juan <yelena...@idict.cu>:
>
> Hi, Christian
>
> Thank you for your attention. I'll tell you that I use dspace 1.8.2. Now I describe my problem step by step.
>
> I do the following:
>
> 1 - Go to Mydspace and log in.
> 2 - I select the option to start a new submission
> 3-I select the collection
> 4 - I follow the steps Describe Describe Describe
> 5 - Upload (in this step pdf search, but throws the following error)
>
> Internal System Error
>
> The system has experienced an internal error. Please try to do what you were doing again, and if the problem Persists, please contact us so we can fix the problem.
>
> Leave a message for the Digital Repository Theses the administrators.
>
> Go to the DSpace home page
>
> Thank you, I await your prompt answer

[helix84]

Hi Yelena,

"Internal system error" is just a generic message that there was an
error. You'll need to find the specific error in logs before anyone
here will be able to help you. Here's how you can do that:

https://wiki.duraspace.org/display/DSPACE/Troubleshoot+an+error


Regards,
~~helix84

Compulsory reading: DSpace Mailing List Etiquette
https://wiki.duraspace.org/display/DSPACE/Mailing+List+Etiquette

[Yelena Islen San Juan]

Hi I have this problem in my Dspace and I don't know what to do

Regards

An internal server error occurred on http://localhost:8080/tesis:

Date: 15/07/14 12:39
Session ID: A4A2C462EFC57D5FC2E266C0EC75BA4C
User:
IP address:

-- URL Was: http://localhost:8080/tesis/submit
-- Method: POST
-- Parameters were:


Exception:
javax.servlet.ServletException: java.io.IOException: Processing of multipart/form-data request failed. /opt/tesis/upload/upload__76d9c701_1473ae21297__7fff_00000004.tmp (Permission denied)
at org.dspace.app.webui.servlet.SubmissionController.wrapMultipartRequest(SubmissionController.java:1387)
at org.dspace.app.webui.servlet.SubmissionController.doDSPost(SubmissionController.java:225)
at org.dspace.app.webui.servlet.DSpaceServlet.processRequest(DSpaceServlet.java:115)
at org.dspace.app.webui.servlet.DSpaceServlet.doPost(DSpaceServlet.java:73)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.dspace.app.webui.filter.RegisteredOnlyFilter.doFilter(RegisteredOnlyFilter.java:66)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.dspace.utils.servlet.DSpaceWebappServletFilter.doFilter(DSpaceWebappServletFilter.java:78)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:636)
Caused by: java.io.IOException: Processing of multipart/form-data request failed. /opt/tesis/upload/upload__76d9c701_1473ae21297__7fff_00000004.tmp (Permission denied)
at org.dspace.app.webui.util.FileUploadRequest.<init>(FileUploadRequest.java:104)
at org.dspace.app.webui.servlet.SubmissionController.wrapMultipartRequest(SubmissionController.java:1372)
... 23 more
Caused by: org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. /opt/tesis/upload/upload__76d9c701_1473ae21297__7fff_00000004.tmp (Permission denied)
at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:367)
at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(ServletFileUpload.java:126)
at org.dspace.app.webui.util.FileUploadRequest.<init>(FileUploadRequest.java:70)
... 24 more
Caused by: java.io.FileNotFoundException: /opt/tesis/upload/upload__76d9c701_1473ae21297__7fff_00000004.tmp (Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:209)
at java.io.FileOutputStream.<init>(FileOutputStream.java:160)
at org.apache.commons.io.output.DeferredFileOutputStream.thresholdReached(DeferredFileOutputStream.java:165)
at org.apache.commons.io.output.ThresholdingOutputStream.checkThreshold(ThresholdingOutputStream.java:221)
at org.apache.commons.io.output.ThresholdingOutputStream.write(ThresholdingOutputStream.java:127)
at org.apache.commons.fileupload.util.Streams.copy(Streams.java:101)
at org.apache.commons.fileupload.util.Streams.copy(Streams.java:64)
at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:362)
... 26 more