DROID Skipping over entire folders

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crkus...@gmail.com

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Aug 24, 2015, 4:46:55 PM8/24/15
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In the last week, I have used DROID - both version 6.1.3 and 6.1.5 - to analyze folder contents and in both cases DROID has skipped over entire folders.  

I am using Windows 7.  Both DROID version 6.1.3 and 6.1.5, with Java 7. 

DROID is installed on the desktop and has been run from the C Drive and the desktop with the same results.

Some of the folders it is skipping over are empty...others are not.  But CBI is also an empty folder but it shows up every time.  

Any ideas?

Thank you.


Dclipsham

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Aug 25, 2015, 4:57:07 AM8/25/15
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Hello, thank you for reporting this problem.
Initially, please could you provide your DROID log files. On Windows 7 they should be found in c:\Users\<username>\.droid6\logs. You can either upload the droid.log file here, or send to pro...@nationalarchives.gsi.gov.uk if you'd prefer. 

Additionally, can you tell me the exact Java version (e.g. 1.7.0_45) DROID is executing under. To check this, open a Command Prompt by pressing the Windows Start key and typing 'cmd', then entering 'java -version' in the window that appears.

I hope to hear from you soon.

David
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