Funding: Corporate Support Plans

[Chad Paulson]

Hello,

I belong to an organization potentially interested in signing up for the $150/mo professional corporate plan.  We are most interested in the details surrounding priority support.

From your website:

Our professional and premium plans also include priority support. At any time your engineers can escalate an issue or discussion group thread, and we'll ensure it gets a guaranteed response within the next working day.

Does this mean there is a dedicated ticketing system for organizations who support DRF as a corporate sponsor?  Curious what criteria and methods you use to identify and escalate priority support issues.

Thanks in advance!

[Tom Christie]

Hi Chad,

The ticketing system is fairly informal, just raise an issue on the issue tracker or a usage question on the discussion group.

If any of your engineers email me and request that it gets priority support then I'll make sure it's the very next thing that gets my attention.

We could implement something more formalised if needed, but this has worked well enough for our sponsors so far.

Hope that helps, let me know if you've any other queries!

Tom