failed to read account info

[Mark Romen]

Dear list,

 

yesterday my CGP partition ran out of space, after some time i noticed that and freed up some space. Now some people complain about errors, in my log file I get a few

 

Error Code=failed to read an unquoted string: non a/n data

 

Error Code=failed to read the account info

 

How can I fix this? What if I delete the account.info?

 

Thanks

Mark

[quinto...@ba.com]

Mark
Have you tried removing 'index.data' from the root of your account storage, and restarting the CommuniGate service?
Quinton

"CommuniGate Pro Discussions" <CGat...@mail.stalker.com> wrote on 31/01/2011 07:38:19:

> From: "Mark Romen" <mark....@lvh.it>

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[Mark Romen]

Hi,

 

i can’t find a file named index.data… using CGP 5.3.5

 

Mark

[quinto...@ba.com]

Mark
(This is in 5.2.20.)
What do you have under 'User' -> 'Domains' -> <Domain> -> 'Domain Settings' -> 'Account Storage'?
I have 'Hashed 2 Levels', which may account for the 'Index.data' file.
Quinton

[Mark Romen]

I have foldering method Flat, Rename in place No, Generate Index No

 

Mark

 

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[Graeme Fowler]

> How can I fix this? What if I delete the account.info?

You may lose metadata (date created, for example) and some smallish personal account details. That said, if the files are corrupted they may already be empty.

When deleted, the CGPro server process will recreate them on next access and the account will be accessible once again.

Graeme

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[Ron Smith]

I would suggest you rename that file account.info.bad and then go into the admin interface and and 'update' it to see if it will recreate it with the settings you had. I think I've had this happen a couple of times and that resolved it.

Ron Smith
postm...@pmbx.net

Isn't technology just fascinatingly maddening... it makes the process of messing things up so much more streamlined and enjoyable!

=-)

[Mark Romen]

I did this and everything ok so far. Only airsync now won't sync old mails/contacts anymore, but I think i'll get rid of that.
These kind of problems are supposed to happen only on weekends, so you won't be bored on monday.

-----Ursprüngliche Nachricht-----
Von: CommuniGate Pro Discussions [mailto:CGat...@mail.stalker.com] Im Auftrag von Ron Smith
Gesendet: Montag, 31. Januar 2011 12:58

An: CommuniGate Pro Discussions
Betreff: Re: failed to read account info

I would suggest you rename that file account.info.bad and then go into the admin interface and and 'update' it to see if it will recreate it with the settings you had. I think I've had this happen a couple of times and that resolved it.

[Ron Smith]

I get a little too acclimatized to everything working so well in general that I think I forget that it is amazing that things work at all sometimes! ;-)

Ron Smith
postm...@pmbx.net

Isn't technology just fascinatingly maddening... it makes the process of messing things up so much more streamlined and enjoyable!

=-)

On Jan 31, 2011, at 8:16 AM, Mark Romen wrote:

> I did this and everything ok so far. Only airsync now won't sync old mails/contacts anymore, but I think i'll get rid of that.
> These kind of problems are supposed to happen only on weekends, so you won't be bored on monday.

[Jeff Wark]

I could not find it in the documentation, but I believe a new feature
was added last year [I can't remember the version] that allowed you to
put all of the account.info type files on a different storage system.
This allowed for faster access of that commonly accessed/updated
information.

If anyone can find a link to it, I'm curious now.

[Technical Support]

Hello,

On 2011-01-31 19:53, Jeff Wark wrote:
[]

> I could not find it in the documentation, but I believe a new feature
> was added last year [I can't remember the version] that allowed you to
> put all of the account.info type files on a different storage system.
> This allowed for faster access of that commonly accessed/updated
> information.
>
> If anyone can find a link to it, I'm curious now.

<http://www.communigate.com/CommuniGatePro/Domains.html#Subdirs>, look
for the 'Fast Storage Type" option description.

--
Best regards,
Dmitry Akindinov

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