App store at apps.cytoscape.org is not reachable with a timeout of 30000ms

[Prathyusha K]

Hello,

I am troubleshooting cytoscape on my windows 10 laptop. It gives me an error as following:

Cytoscape System Requirements Checker for Windows

-------------------------------------------------

Target Cytoscape version: 3.3.0

Your Windows version is:

Microsoft Windows [Version 10.0.10586]

Java is installed

Your system is 64 bit

Your JAVA_HOME is set to C:\Program Files\Java\jdk1.8.0_91

Your Java version is at least 8.0 as required

Your Java is 64 bit as recommended

Problem: The "app" store at apps.cytoscape.org is not reachable with a timeout of 30000ms

Summary

-------

Your system has some issues.

Please fix those and re-run this script again:

- App store at apps.cytoscape.org is not reachable

More details on Java

--------------------

java version "1.8.0_91"

Java(TM) SE Runtime Environment (build 1.8.0_91-b15)

Java HotSpot(TM) 64-Bit Server VM (build 25.91-b15, mixed mode)

More details on apps.cytoscape.org

----------------------------------

Going to run trace route command for apps.cytoscape.org with timeout of 30000ms now...

Tracing route to apps.cytoscape.org [132.239.8.177]

over a maximum of 30 hops:

  1    47 ms    20 ms    22 ms  10.10.28.1

  2    51 ms    27 ms    10 ms  static-222-203-193.eastlink.ca [24.222.203.193]

  3    84 ms    24 ms    29 ms  ns-hlfx-dr001.ns.eastlink.ca [24.215.101.245]

  4    30 ms    56 ms    32 ms  ns-hlfx-br001.ns.eastlink.ca [24.215.101.221]

  5    32 ms    70 ms    19 ms  ns-hlfx-br002.ns.eastlink.ca [24.215.102.10]

  6   156 ms    83 ms    48 ms  ix-xe-8-2-3-0.tcore1.NTO-New-York.as6453.net [63.243.128.105]

  7    43 ms    33 ms    34 ms  if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]

  8    33 ms    33 ms    34 ms  ae9.edge1.NewYork.Level3.net [4.68.62.185]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11    96 ms   134 ms   107 ms  CENIC.ear1.SanJose1.Level3.net [4.15.122.46]

 12   108 ms   105 ms   226 ms  dc-lax-agg6--svl-agg4-100ge.cenic.net [137.164.11.0]

 13   136 ms    98 ms   105 ms  dc-tus-agg3--lax-agg6-100ge.cenic.net [137.164.11.7]

 14   201 ms   200 ms   119 ms  dc-sdg-agg4--tus-agg3-100ge.cenic.net [137.164.11.9]

 15   142 ms   107 ms   104 ms  dc-ucsd-1--sdg-agg4.cenic.net [137.164.23.54]

 16   121 ms   116 ms   106 ms  nodem-core--mx0-30ge.ucsd.edu [132.239.254.163]

 17   105 ms   238 ms   206 ms  ebu1-2-vlan920-gw1.ucsd.edu [132.239.255.125]

 18  ideker-docker02.ucsd.edu [132.239.8.177]  reports: Destination host unreachable.

Trace complete.

Press any key to continue . . .

When I try to run the app on PC, it says that it can't run and look for suitable version. I downloaded v3.3.0 - 64bit. Please help me with this.

[Barry Demchak]

Thanks for asking. This caused us to look more closely at the app store firewall, which was mis-configured. Would you mind trying again??

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: Barry Demchak, PhD
: UC San Diego, Department of Medicine
: https://sosa.ucsd.edu/confluence/display/~bdemchak/Home
: (858) 452-8700
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[Prathyusha]

Thank you! It works now.

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