api key invalid pop up

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Mar 9, 2016, 10:51:21 AM3/9/16

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I recently installed a civic cookie control module on charter-tax.com.

It works fine in Chrome and Safari but not IE and Firefox. A pop up with:

Civic Cookie Control: Sorry, this api key is not valid.

Please contact Civic at que...@civicuk.com.

We apologise for the inconvenience.

Any thoughts please?

Cheers

Ian

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Mar 11, 2016, 2:13:32 PM3/11/16

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It works fine in IE if I go there in the latest version of IE.

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Apr 13, 2016, 6:27:26 PM4/13/16

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Did you ever get this solved, Ian?

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Apr 14, 2016, 3:31:15 AM4/14/16

to Cookie Control Support

Hi Jeroen,

Please make sure you have deployed cookie control on the same domain you are attempting to use it.

Kind regards,
Gerasimos

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Apr 14, 2016, 2:42:53 PM4/14/16

to Cookie Control Support

Thanks, Gerasimos.

But I'm not having these issues. Just noticed you guys didn't reply, so was wondering if Ian ever got this resolved.

So far, only one of my team members is having API key notice issues in Safari, but I don't have any issues.

So. it's probably a caching issue on his end... domain configuration is correct, since it works in all (other) browsers on my end.

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