LogConsent

[Elaine Wildash]

Hi,

I have setup:

logConsent: true, in the script

and Enabled Consent Recording in the Record Consent section of Account Management but it still says "You have recorded 0 consents." even after I've tested and accepted the Cookies.

Test page at https://www.webdandy.co.uk/will-your-gdpr2/.

What am I doing wrong?

Elaine

[Greg Rouchotas]

Hello Elaine

We'll have a look and let you know.

Thanks
Greg

[Gerasimos Tzoganis]

Hi Elaine,

I am afraid we don't see anything wrong. I see in our logs that you indeed have turned consent recording on, but the number or consents recorded was actually 0.

I went on your website and toggled cookies on/off a few times and this was normally recorded, so the count at the moment is 4.

So there doesn't seem to be a problem in the service.

Regards,

Gerasimos

[Elaine Wildash]

Hi Gerasimos,

It's still showing as 0 in the browser (tried FF and Chrome). Says "You have recorded 0 consent actions today. "

Elaine

[Gerasimos Tzoganis]

Hi Elaine,

Indeed it seems that even though consenting and revoking consent is being recorded, there is problem with our internal API that retrieves the number of actions that have been recorded.

We are looking into this as we speak and it should be resolved soon.

Apologies for the inconvenience.

Kind regards,

Gerasimos

[Elaine Wildash]

Hi Gerasimos,

Thanks for letting me know.

Elaine

[Stefano Loberti]

Where can I download the consents?

[Gerasimos Tzoganis]

Hi Stefano,

There isn't at the moment an interface that will allow you to download the recorded consent data on your own. We are currently working on this and we hope it will be available by the end of the week. It will be available via your account management page, i.e. the page you land into after signing in.

If you need your data sooner, send us an email and we will send you what has been recorded so far.

Kind regards,

Gerasimos

[Stefano Loberti]

Hi Gerasimos

Thanks for the reply. I can wait - the important thing is that the data are saved 

[Alec Pfautz]

I am also having this exact issue. 

When I export he consent log the csv file is empty.

Test site is... https://clair-used-gear-test-1.myshopify.com/

[Gerasimos Tzoganis]

Hi Alec,

This issue has been resolved, your problem is different. In your configuration you have:

logConsent: "TRUE"

However, this property is a boolean, so it should be:

logConsent: true

At the moment nothing is getting recorded since the default for that property is false.

Regards,

Gerasimos

[Alec Pfautz]

Thanks Gerasimos. Sorry for bugging you about a syntax error. I made that change this morning and had a few people interact with the slider and still no consent data.

[Alec Pfautz]

I'm still not receiving any log data. Is there anything else I can try to get this functionality working or am I out of luck?