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Hitachi Drive Fitness Test (DFT) does not detect HDD
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AndyHancock
Jan 27, 2012, 12:35:20 AM1/27/12
to
I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba MK6465GSX
HDD. After experience some consecutive boot failures, I was advised
on Toshiba forums to use Hitachi's Drive Fitness Test (DFT). I burned
the ISO file to a CD and booted from it (I need to press F12 for boot
options and select the optical drive), which successfully causes to
run. However, it doesn't detect my HDD -- the list is empty. Is
there something I need to do to make it visit to DFT?
HDD. After experience some consecutive boot failures, I was advised
on Toshiba forums to use Hitachi's Drive Fitness Test (DFT). I burned
the ISO file to a CD and booted from it (I need to press F12 for boot
options and select the optical drive), which successfully causes to
run. However, it doesn't detect my HDD -- the list is empty. Is
there something I need to do to make it visit to DFT?
Rod Speed
Jan 27, 2012, 2:40:10 AM1/27/12
to
AndyHancock wrote
> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba
> MK6465GSX HDD. After experience some consecutive boot failures,
Whoops, this is the original hard drive.
Are the boot failures consistent or intermittent ?
> I was advised on Toshiba forums to use Hitachi's Drive Fitness Test (DFT).
> I burned the ISO file to a CD and booted from it (I need to press F12 for
> boot options and select the optical drive), which successfully causes to
> run. However, it doesn't detect my HDD -- the list is empty.
Most likely that is the reason it wont boot, the drive isnt visible to the system anymore.
> Is there something I need to do to make it visit to DFT?
Nope.
What are you posting from ? Didnt you say you only have the one system ?
If you have removed the drive in the process of testing to see if the clone will
replace its successfully, it might just be that you havent connected it properly now.
Its also possible that you have killed it too.
In theory you might have managed to clone backwards, from the new drive
to the original drive and thats whats made it unbootable now. But if that was
the problem it should show up in DFT.
What happens if you use the internal diagnostics in the Satellite ?
Can you boot either of the recovery partitions ? Presumably not if DFT cant see the drive.
> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba
> MK6465GSX HDD. After experience some consecutive boot failures,
Are the boot failures consistent or intermittent ?
> I was advised on Toshiba forums to use Hitachi's Drive Fitness Test (DFT).
> I burned the ISO file to a CD and booted from it (I need to press F12 for
> boot options and select the optical drive), which successfully causes to
> run. However, it doesn't detect my HDD -- the list is empty.
> Is there something I need to do to make it visit to DFT?
What are you posting from ? Didnt you say you only have the one system ?
If you have removed the drive in the process of testing to see if the clone will
replace its successfully, it might just be that you havent connected it properly now.
Its also possible that you have killed it too.
In theory you might have managed to clone backwards, from the new drive
to the original drive and thats whats made it unbootable now. But if that was
the problem it should show up in DFT.
What happens if you use the internal diagnostics in the Satellite ?
Can you boot either of the recovery partitions ? Presumably not if DFT cant see the drive.
Krypsis
Jan 27, 2012, 8:49:07 AM1/27/12
to
can try in the Toshiba? If the drive integrated electronics are dead, it
will not show up in the drive list. Don't use a valuable drive for this
test, just an old one that is "dispensable". I keep a few old working
drives around here for testing purposes in situations like this. There's
always the possibility that a motherboard device failure could kill the
drive used for testing.
I have a very similar Toshiba Satellite here that that has heat issues.
It belongs to a young family member. Works fine on startup but locks up
and crashes when warmed up. It's ~3 years old so has been replaced with
a new and more powerful model. Uni and High School students are hard on
these beasts! I will hang onto it for spares - hard drive and RAM at the
very least and a screen if it fits any of the others in the family
collection.
My own Satellite still works fine after 4+ years and I expect it to last
at least another 4.
--
Krypsis
Arno
Jan 27, 2012, 9:33:26 AM1/27/12
to
Krypsis <kry...@optusnet.com.au> wrote:
> On 27/01/2012 4:35 PM, AndyHancock wrote:
>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba MK6465GSX
>> HDD. After experience some consecutive boot failures, I was advised
>> on Toshiba forums to use Hitachi's Drive Fitness Test (DFT). I burned
>> the ISO file to a CD and booted from it (I need to press F12 for boot
>> options and select the optical drive), which successfully causes to
>> run. However, it doesn't detect my HDD -- the list is empty. Is
>> there something I need to do to make it visit to DFT?
> Do you have another working drive, even of a lower capacity, that you
> can try in the Toshiba? If the drive integrated electronics are dead, it
> will not show up in the drive list. Don't use a valuable drive for this
> test, just an old one that is "dispensable". I keep a few old working
> drives around here for testing purposes in situations like this. There's
> always the possibility that a motherboard device failure could kill the
> drive used for testing.
Not really. The only relevant way to kill a drive by defect
> On 27/01/2012 4:35 PM, AndyHancock wrote:
>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba MK6465GSX
>> HDD. After experience some consecutive boot failures, I was advised
>> on Toshiba forums to use Hitachi's Drive Fitness Test (DFT). I burned
>> the ISO file to a CD and booted from it (I need to press F12 for boot
>> options and select the optical drive), which successfully causes to
>> run. However, it doesn't detect my HDD -- the list is empty. Is
>> there something I need to do to make it visit to DFT?
> Do you have another working drive, even of a lower capacity, that you
> can try in the Toshiba? If the drive integrated electronics are dead, it
> will not show up in the drive list. Don't use a valuable drive for this
> test, just an old one that is "dispensable". I keep a few old working
> drives around here for testing purposes in situations like this. There's
> always the possibility that a motherboard device failure could kill the
> drive used for testing.
electronics is by overvoltage, so a power-regulator overvoltage
failure is basically the only possible killer. This is rare and
would kill other components as well.
Arno
--
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: ar...@wagner.name
GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans
GMAN
Jan 27, 2012, 11:36:35 AM1/27/12
to
acted up and pc slowed. I ended up popping it opne, put arctic silver on the
heatsink, then all is well.
Krypsis
Jan 27, 2012, 4:47:35 PM1/27/12
to
On 28/01/2012 1:33 AM, Arno wrote:
> Krypsis<kry...@optusnet.com.au> wrote:
>> On 27/01/2012 4:35 PM, AndyHancock wrote:
>>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba MK6465GSX
>>> HDD. After experience some consecutive boot failures, I was advised
>>> on Toshiba forums to use Hitachi's Drive Fitness Test (DFT). I burned
>>> the ISO file to a CD and booted from it (I need to press F12 for boot
>>> options and select the optical drive), which successfully causes to
>>> run. However, it doesn't detect my HDD -- the list is empty. Is
>>> there something I need to do to make it visit to DFT?
>
>> Do you have another working drive, even of a lower capacity, that you
>> can try in the Toshiba? If the drive integrated electronics are dead, it
>> will not show up in the drive list. Don't use a valuable drive for this
>> test, just an old one that is "dispensable". I keep a few old working
>> drives around here for testing purposes in situations like this. There's
>> always the possibility that a motherboard device failure could kill the
>> drive used for testing.
>
> Not really. The only relevant way to kill a drive by defect
> electronics is by overvoltage, so a power-regulator overvoltage
> failure is basically the only possible killer. This is rare and
> would kill other components as well.
>
> Arno
Killed a rather expensive KVM with an overvoltage power supply. Tread
> Krypsis<kry...@optusnet.com.au> wrote:
>> On 27/01/2012 4:35 PM, AndyHancock wrote:
>>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba MK6465GSX
>>> HDD. After experience some consecutive boot failures, I was advised
>>> on Toshiba forums to use Hitachi's Drive Fitness Test (DFT). I burned
>>> the ISO file to a CD and booted from it (I need to press F12 for boot
>>> options and select the optical drive), which successfully causes to
>>> run. However, it doesn't detect my HDD -- the list is empty. Is
>>> there something I need to do to make it visit to DFT?
>
>> Do you have another working drive, even of a lower capacity, that you
>> can try in the Toshiba? If the drive integrated electronics are dead, it
>> will not show up in the drive list. Don't use a valuable drive for this
>> test, just an old one that is "dispensable". I keep a few old working
>> drives around here for testing purposes in situations like this. There's
>> always the possibility that a motherboard device failure could kill the
>> drive used for testing.
>
> Not really. The only relevant way to kill a drive by defect
> electronics is by overvoltage, so a power-regulator overvoltage
> failure is basically the only possible killer. This is rare and
> would kill other components as well.
>
> Arno
warily nowadays.
--
Krypsis
AndyHancock
Jan 27, 2012, 9:46:23 PM1/27/12
to
On Jan 27, 2:40 am, "Rod Speed" <rod.speed....@gmail.com> wrote:
> AndyHancock wrote
>
>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba
>> MK6465GSX HDD. After experience some consecutive boot failures,
>
> Whoops, this is the original hard drive.
>
> Are the boot failures consistent or intermittent ?
The problem isn't presently exhibiting itself. It was just several
> AndyHancock wrote
>
>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba
>> MK6465GSX HDD. After experience some consecutive boot failures,
>
> Whoops, this is the original hard drive.
>
> Are the boot failures consistent or intermittent ?
consecutive boot failures. However, it was quite scary when Toshiba
tech support said I had to reformat the drive. I asked if there was
another diagnostic I could do, and they said it wasn't as good as the
information from a format. There has been disagreement with this
advice (to put it politely) when I posted on various forums (maybe
even this one).
When I'm talking to tech support, I want to be able to offer to them a
diagnostic alternative to chkdsk (which doesn't reveal anything), and
I don't want that alternative to be formatting my drive. Even if the
cause of the problem was not the disk, it is reassuring to confirm
that with whatever diagnostic alternative I find.
In fact, that episode is what launched me into the new and wonderful
world of cloning, which I seem to be hobbling along in.
>> I was advised on Toshiba forums to use Hitachi's Drive Fitness Test
>> (DFT). I burned the ISO file to a CD and booted from it (I need to
>> press F12 for boot options and select the optical drive), which
>> successfully causes to run. However, it doesn't detect my HDD --
>> the list is empty.
>
> Most likely that is the reason it wont boot, the drive isnt visible
> to the system anymore.
still want get smart about advanced diagnostic options. The drive is
visible in so far as it boots (and I use it, like right this moment).
It's just not visible to DFT.
>> Is there something I need to do to make it visit to DFT?
>
> Nope.
> What are you posting from ? Didnt you say you only have the one
> system ?
BTW, I also got the clone working, including Toshiba's extra
partitions for making recovery discs and for disc-less recovery. So
if this original drive really gave up the ghost, I'd have a fallback.
> If you have removed the drive in the process of testing to see if
> the clone will replace its successfully, it might just be that you
> havent connected it properly now.
>
> Its also possible that you have killed it too.
>
> In theory you might have managed to clone backwards, from the new
> drive to the original drive and thats whats made it unbootable now.
> But if that was the problem it should show up in DFT.
>
> What happens if you use the internal diagnostics in the Satellite ?
> Can you boot either of the recovery partitions ? Presumably not if
> DFT cant see the drive.
But the Toshiba advice to format the drive was so...er...striking that
I want to learn the advanced diagnostics so I counter-propose with an
alternative. Of course, it's also just handy to have, in case
something causes some concern.
AndyHancock
Jan 27, 2012, 9:50:50 PM1/27/12
to
On Jan 27, 8:49 am, Krypsis <kryp...@optusnet.com.au> wrote:
> Do you have another working drive, even of a lower capacity, that
> you can try in the Toshiba? If the drive integrated electronics are
> dead, it will not show up in the drive list. Don't use a valuable
> drive for this test, just an old one that is "dispensable". I keep a
> few old working drives around here for testing purposes in
> situations like this. There's always the possibility that a
> motherboard device failure could kill the drive used for testing.
>
> I have a very similar Toshiba Satellite here that that has heat
> issues. It belongs to a young family member. Works fine on startup
> but locks up and crashes when warmed up. It's ~3 years old so has
> been replaced with a new and more powerful model. Uni and High
> School students are hard on these beasts! I will hang onto it for
> spares - hard drive and RAM at the very least and a screen if it
> fits any of the others in the family collection.
>
> My own Satellite still works fine after 4+ years and I expect it to
> last at least another 4.
Sorry, I only gave a brief history, and it give you the wrong
> Do you have another working drive, even of a lower capacity, that
> you can try in the Toshiba? If the drive integrated electronics are
> dead, it will not show up in the drive list. Don't use a valuable
> drive for this test, just an old one that is "dispensable". I keep a
> few old working drives around here for testing purposes in
> situations like this. There's always the possibility that a
> motherboard device failure could kill the drive used for testing.
>
> I have a very similar Toshiba Satellite here that that has heat
> issues. It belongs to a young family member. Works fine on startup
> but locks up and crashes when warmed up. It's ~3 years old so has
> been replaced with a new and more powerful model. Uni and High
> School students are hard on these beasts! I will hang onto it for
> spares - hard drive and RAM at the very least and a screen if it
> fits any of the others in the family collection.
>
> My own Satellite still works fine after 4+ years and I expect it to
> last at least another 4.
impression of the current situation. The problem isn't presently
exhibiting itself. It was just several consecutive boot failures.
However, it was quite scary when Toshiba tech support said I had to
reformat the drive. I asked if there was another diagnostic I could
do, and they said it wasn't as good as the information from a format.
There has been disagreement with this advice (to put it politely) when
I posted on various forums (maybe even this one).
When I'm talking to tech support, I want to be able to offer to them a
diagnostic alternative to chkdsk (which doesn't reveal anything), and
I don't want that alternative to be formatting my drive. Even if the
cause of the problem was not the disk, it is reassuring to confirm
that with whatever diagnostic alternative I find. It's also just
However, it was quite scary when Toshiba tech support said I had to
reformat the drive. I asked if there was another diagnostic I could
do, and they said it wasn't as good as the information from a format.
There has been disagreement with this advice (to put it politely) when
I posted on various forums (maybe even this one).
When I'm talking to tech support, I want to be able to offer to them a
diagnostic alternative to chkdsk (which doesn't reveal anything), and
I don't want that alternative to be formatting my drive. Even if the
cause of the problem was not the disk, it is reassuring to confirm
Rod Speed
Jan 27, 2012, 11:43:27 PM1/27/12
to
AndyHancock wrote
> However, it was quite scary when Toshiba
> tech support said I had to reformat the drive.
Do you really mean reformat or do you mean use the diskless recovery ?
> I asked if there was another diagnostic I could do,
> and they said it wasn't as good as the information
> from a format. There has been disagreement with this
> advice (to put it politely) when I posted on various forums
Yeah, if they do mean a real format from the OS,
thats a pretty silly thing to do in the circumstances.
> (maybe even this one).
Nope.
> When I'm talking to tech support, I want to be able to offer to them
> a diagnostic alternative to chkdsk (which doesn't reveal anything),
> and I don't want that alternative to be formatting my drive.
True. An Everest SMART report would be handy given that it does mostly boot fine.
http://www.majorgeeks.com/download.php?det=4181
If the boot failures are just the system saying that there is no
hard drive to boot from it likely wont give you any useful info
on why thats happening, but if the boot failures are something
else, particularly if Win is saying it cant boot, it may well tell
you what the problem actually is.
Post just the SMART report here, it needs a bit of interpretation,
just ignore the OKs.
> Even if the cause of the problem was not the disk, it is reassuring
> to confirm that with whatever diagnostic alternative I find.
Sure, but doesnt that Toshiba have diagnostics available at boot time ?
> In fact, that episode is what launched me into the new and
> wonderful world of cloning, which I seem to be hobbling along in.
OK, didnt realise it happened before you got into cloning.
>>> I was advised on Toshiba forums to use Hitachi's Drive Fitness
>>> Test (DFT). I burned the ISO file to a CD and booted from it
>>> (I need to press F12 for boot options and select the optical drive),
>>> which successfully causes to run. However, it doesn't detect
>>> my HDD -- the list is empty.
>> Most likely that is the reason it wont boot, the drive isnt visible
>> to the system anymore.
> Sorry, I should have clarified that the boot problem is gone,
> but i still want get smart about advanced diagnostic options.
OK.
> The drive is visible in so far as it boots (and I use
> it, like right this moment). It's just not visible to DFT.
Quite a few of the laptops play silly buggers on the visibility
of the drives, presumably thats what the problem is with DFT.
I dont use DFT anymore anyway, it isnt particularly
useful for the diagnosis of a hard drive problem like yours.
The SMART report is normally much more useful unless the
problem is that the laptop just cant see any drive at all at boot time.
In that case no diagnostic is any use either, it cant
diagnose any drive that isnt visible to the system.
The only real way to diagnose that sort of problem is by substitution,
see if the problem still happens with a different physical drive, in
which case the problem isnt the drive itself, its the drive subsystem
or the cable or even something as basic as the power supply etc.
You do sometimes see that particular symptom with a drive that
sometimes doesnt spin up. That will be visible in the SMART report.
>>> Is there something I need to do to make it visit to DFT?
>> Nope.
> Bummer.
>> What are you posting from ? Didnt you say you only have the one system ?
> Yeah, sorry, I hope I clarified the situation above.
> BTW, I also got the clone working, including Toshiba's extra
> partitions for making recovery discs and for disc-less recovery.
> So if this original drive really gave up the ghost, I'd have a fallback.
Yeah, thats important to do in that situation.
Tho an image of the Win partition would be another approach,
tho you would have to wait till Toshiba replaces the drive to use
it. With a clone, you could use the clone until the replacement
drive shows up if Toshiba is happy to ship you a replacement
drive. They mostly prefer to have the whole laptop tho because
that allows them to change other stuff if replacing the drive
doesnt fix the problem. They may see a number of failures
like that with that particular laptop and know that it usually
isnt the drive thats the problem. It would be unusual for those
symptoms to be due to the drive, with the drive sometimes
failing to spin up if the system complains that it has no drive
to boot off.
The other real possibility if its actually Win complaining that
it cant boot is that some of the sectors are very marginal
and sometimes can be read and sometimes cant. If thats
the problem, the SMART report will show thats the problem.
>> If you have removed the drive in the process of testing
>> to see if the clone will replace its successfully, it might
>> just be that you havent connected it properly now.
>> Its also possible that you have killed it too.
>> In theory you might have managed to clone backwards, from the
>> new drive to the original drive and thats whats made it unbootable
>> now. But if that was the problem it should show up in DFT.
>> What happens if you use the internal diagnostics in the Satellite ?
> Errr...would you know how to access it?
I'll see if I can find something after posting this post.
Thats one of the reasons I dont normally buy Toshibas
myself, their maintenance manuals can be hard to find.
No use to you in the current situation tho given that its booting fine currently.
You would be able to try it if it the failure to boot shows up again, if
the failure is that the laptop says it hasnt got a hard drive to boot off.
If that happens, try booting the diskless recovery and just dont
actually do the recovery if it can boot the recovery partition.
>> Can you boot either of the recovery partitions ?
>> Presumably not if DFT cant see the drive.
> Hope I cleared up any misconception that I *currently* can't boot.
Yes.
> But the Toshiba advice to format the drive was so...er...striking
> that I want to learn the advanced diagnostics so I counter-propose
> with an alternative. Of course, it's also just handy to have, in case
> something causes some concern.
The SMART report is that. It isnt useful in all circumstances, but usually is.
Main problem with any SMART report is that you do
need to know what you are doing to interpret them.
> Rod Speed <rod.speed....@gmail.com> wrote
>> AndyHancock wrote
>>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba
>>> MK6465GSX HDD. After experience some consecutive boot failures,
>> Whoops, this is the original hard drive.
>> Are the boot failures consistent or intermittent ?
> The problem isn't presently exhibiting itself.
> It was just several consecutive boot failures.
What exactly happened when the boots failed ?
>> AndyHancock wrote
>>> I have a Toshiba Satellite A660 PSAW3C-047017 with a Toshiba
>>> MK6465GSX HDD. After experience some consecutive boot failures,
>> Whoops, this is the original hard drive.
>> Are the boot failures consistent or intermittent ?
> The problem isn't presently exhibiting itself.
> It was just several consecutive boot failures.
> However, it was quite scary when Toshiba
> tech support said I had to reformat the drive.
> I asked if there was another diagnostic I could do,
> and they said it wasn't as good as the information
> from a format. There has been disagreement with this
> advice (to put it politely) when I posted on various forums
thats a pretty silly thing to do in the circumstances.
> (maybe even this one).
Nope.
> When I'm talking to tech support, I want to be able to offer to them
> a diagnostic alternative to chkdsk (which doesn't reveal anything),
> and I don't want that alternative to be formatting my drive.
http://www.majorgeeks.com/download.php?det=4181
If the boot failures are just the system saying that there is no
hard drive to boot from it likely wont give you any useful info
on why thats happening, but if the boot failures are something
else, particularly if Win is saying it cant boot, it may well tell
you what the problem actually is.
Post just the SMART report here, it needs a bit of interpretation,
just ignore the OKs.
> Even if the cause of the problem was not the disk, it is reassuring
> to confirm that with whatever diagnostic alternative I find.
> In fact, that episode is what launched me into the new and
> wonderful world of cloning, which I seem to be hobbling along in.
>>> I was advised on Toshiba forums to use Hitachi's Drive Fitness
>>> Test (DFT). I burned the ISO file to a CD and booted from it
>>> (I need to press F12 for boot options and select the optical drive),
>>> which successfully causes to run. However, it doesn't detect
>>> my HDD -- the list is empty.
>> Most likely that is the reason it wont boot, the drive isnt visible
>> to the system anymore.
> Sorry, I should have clarified that the boot problem is gone,
> but i still want get smart about advanced diagnostic options.
> The drive is visible in so far as it boots (and I use
> it, like right this moment). It's just not visible to DFT.
of the drives, presumably thats what the problem is with DFT.
I dont use DFT anymore anyway, it isnt particularly
useful for the diagnosis of a hard drive problem like yours.
The SMART report is normally much more useful unless the
problem is that the laptop just cant see any drive at all at boot time.
In that case no diagnostic is any use either, it cant
diagnose any drive that isnt visible to the system.
The only real way to diagnose that sort of problem is by substitution,
see if the problem still happens with a different physical drive, in
which case the problem isnt the drive itself, its the drive subsystem
or the cable or even something as basic as the power supply etc.
You do sometimes see that particular symptom with a drive that
sometimes doesnt spin up. That will be visible in the SMART report.
>>> Is there something I need to do to make it visit to DFT?
>> Nope.
> Bummer.
>> What are you posting from ? Didnt you say you only have the one system ?
> Yeah, sorry, I hope I clarified the situation above.
> BTW, I also got the clone working, including Toshiba's extra
> partitions for making recovery discs and for disc-less recovery.
> So if this original drive really gave up the ghost, I'd have a fallback.
Tho an image of the Win partition would be another approach,
tho you would have to wait till Toshiba replaces the drive to use
it. With a clone, you could use the clone until the replacement
drive shows up if Toshiba is happy to ship you a replacement
drive. They mostly prefer to have the whole laptop tho because
that allows them to change other stuff if replacing the drive
doesnt fix the problem. They may see a number of failures
like that with that particular laptop and know that it usually
isnt the drive thats the problem. It would be unusual for those
symptoms to be due to the drive, with the drive sometimes
failing to spin up if the system complains that it has no drive
to boot off.
The other real possibility if its actually Win complaining that
it cant boot is that some of the sectors are very marginal
and sometimes can be read and sometimes cant. If thats
the problem, the SMART report will show thats the problem.
>> If you have removed the drive in the process of testing
>> to see if the clone will replace its successfully, it might
>> just be that you havent connected it properly now.
>> Its also possible that you have killed it too.
>> In theory you might have managed to clone backwards, from the
>> new drive to the original drive and thats whats made it unbootable
>> now. But if that was the problem it should show up in DFT.
>> What happens if you use the internal diagnostics in the Satellite ?
> Errr...would you know how to access it?
Thats one of the reasons I dont normally buy Toshibas
myself, their maintenance manuals can be hard to find.
No use to you in the current situation tho given that its booting fine currently.
You would be able to try it if it the failure to boot shows up again, if
the failure is that the laptop says it hasnt got a hard drive to boot off.
If that happens, try booting the diskless recovery and just dont
actually do the recovery if it can boot the recovery partition.
>> Can you boot either of the recovery partitions ?
>> Presumably not if DFT cant see the drive.
> Hope I cleared up any misconception that I *currently* can't boot.
> But the Toshiba advice to format the drive was so...er...striking
> that I want to learn the advanced diagnostics so I counter-propose
> with an alternative. Of course, it's also just handy to have, in case
> something causes some concern.
Main problem with any SMART report is that you do
need to know what you are doing to interpret them.
Rod Speed
Jan 27, 2012, 11:54:39 PM1/27/12
to
Rod Speed wrote
Bugger, should have checked before posting, it was the first hit, trivial to find.
http://tim.id.au/laptops/toshiba/satellite%20a660%20pro%20a660.pdf
No use to you tho, their diagnostics come on a USB stick and floppy and CD.
Wota packa dinosaurs.
http://tim.id.au/laptops/toshiba/satellite%20a660%20pro%20a660.pdf
No use to you tho, their diagnostics come on a USB stick and floppy and CD.
Wota packa dinosaurs.
AndyHancock
Jan 28, 2012, 2:00:15 PM1/28/12
to
>
> No use to you tho, their diagnostics come on a USB stick and floppy and CD.
>
> Wota packa dinosaurs.
>
>
>
>
>
>
>
> > Thats one of the reasons I dont normally buy Toshibas
> > myself, their maintenance manuals can be hard to find.
> > No use to you in the current situation tho given that its booting fine currently.
> > You would be able to try it if it the failure to boot shows up again, if the failure is that the laptop says it hasnt
> > got a hard drive to boot off.
> > If that happens, try booting the diskless recovery and just dont
> > actually do the recovery if it can boot the recovery partition.
> >>> Can you boot either of the recovery partitions ?
> >>> Presumably not if DFT cant see the drive.
> >> Hope I cleared up any misconception that I *currently* can't boot.
> > Yes.
> >> But the Toshiba advice to format the drive was so...er...striking
> >> that I want to learn the advanced diagnostics so I counter-propose
> >> with an alternative. Of course, it's also just handy to have, in
> >> case something causes some concern.
> > The SMART report is that. It isnt useful in all circumstances, but usually is.
> > Main problem with any SMART report is that you do
> > need to know what you are doing to interpret them.
Wow, thanks for that. It took a bit to wade through the document.
> No use to you tho, their diagnostics come on a USB stick and floppy and CD.
>
> Wota packa dinosaurs.
>
>
>
>
>
>
>
> > Thats one of the reasons I dont normally buy Toshibas
> > myself, their maintenance manuals can be hard to find.
> > No use to you in the current situation tho given that its booting fine currently.
> > You would be able to try it if it the failure to boot shows up again, if the failure is that the laptop says it hasnt
> > got a hard drive to boot off.
> > If that happens, try booting the diskless recovery and just dont
> > actually do the recovery if it can boot the recovery partition.
> >>> Can you boot either of the recovery partitions ?
> >>> Presumably not if DFT cant see the drive.
> >> Hope I cleared up any misconception that I *currently* can't boot.
> > Yes.
> >> But the Toshiba advice to format the drive was so...er...striking
> >> that I want to learn the advanced diagnostics so I counter-propose
> >> with an alternative. Of course, it's also just handy to have, in
> >> case something causes some concern.
> > The SMART report is that. It isnt useful in all circumstances, but usually is.
> > Main problem with any SMART report is that you do
> > need to know what you are doing to interpret them.
It's hard to tell what chapter you're in cuz the page numbering
restarts with each chapter. And I saw the bit about the USB/CD.
I will call them again and see what they say. I got a log book full
of BSODS with different messages to report to them anyway, before the
warranty expires in 2 days. Maybe a different person won't say
"format". I'm not sure if they literally mean format or recover, but
the end result is the same. Weeks of time reconstructing my
environment.
Just to complete the story, I also ran memtest86+ for 12 passes, no
issues.
Thanks for all that good info., RS.
AndyHancock
Jan 28, 2012, 2:15:50 PM1/28/12
to
it before calling Toshiba.
Message has been deleted
Message has been deleted
Rod Speed
Jan 28, 2012, 3:50:23 PM1/28/12
to
AndyHancock wrote:
> of a clean solution.
Yeah. only an attachment would have helped much and
most usenet servers including mine dont allow those.
> I thought of adding a string (e.g. "<EOL") at
> the end of each physical line so that a techy dude like yourself could
> simply erase all carriage returns that wasn't preceded by <EOL>, but
> that would have made the grouples/usenet display even uglier.
Yeah, the wraps are no big deal for me.
> I have to post it in 2 pieces, since Grouples only allows 190K characters.
> By the way, when you asked whether Toshiba had diagnostics
> at boot time, did you mean diagnostics of the same sort here?
Few laptops do have anything like this at boot time.
> I only have F2 and F12 shown as buttons to evoke setup and boot options.
> ******** SMART REPORT, PART 1 OF 2.
This part alone is fine, and I only wanted the SMART report, not the full report.
I've left just the SMART report and interleaved comments on the important
bits which do show that the problem is with the physical drive.
> [ SMART
> ]-------------------------------------------------------------------------------------------------------
> 574
> 575 [ TOSHIBA MK6465GSX (50N1B4QWB) ]
> 576
> 577 01 Raw Read Error Rate 50 100
> 100 0 OK: Value is normal
> 578 02 Throughput Performance 50 100
> 100 0 OK: Value is normal
> 579 03 Spin Up Time 1 100 100
> 1921 OK: Value is normal
> 580 04 Start/Stop Count 0 100 100
> 1531 OK: Always passing
> 581 05 Reallocated Sector Count 50 100
> 100 696 OK: Value is normal
Thats the problem, thats an immense number of reallocated sectors, the drive is dying.
Its the last number that matters, thats the number of reallocated sectors.
> 582 07 Seek Error Rate 50 100
> 100 0 OK: Value is normal
> 583 08 Seek Time Performance 50 100
> 100 0 OK: Value is normal
> 584 09 Power-On Time Count 0 96 96
> 1700 OK: Always passing
> 585 0A Spin Retry Count 30 130
> 100 0 OK: Value is normal
> 586 0C Power Cycle Count 0 100 100
> 1529 OK: Always passing
> 587 BF G-Sense Error Rate 0 100
> 100 4 OK: Always passing
> 588 C0 Power-Off Retract Count 0 100 100
> 13697035 OK: Always passing
> 589 C1 Load/Unload Cycle Count 0 96 96
> 45160 OK: Always passing
> 590 C2 Temperature 0 100 100
> 14, 32 OK: Always passing
Thats fine, it hasnt been cooked, those are Celcius min/max values.
> 591 C4 Reallocation Event Count 0 100
> 100 105 OK: Always passing
Thats related to the problem with reallocated sectors.
> 592 C5 Current Pending Sector Count 0 100
> 100 0 OK: Always passing
Thats sectors due to be reallocated if they turn out to stay bad, none currently.
> 593 C6 Off-Line Uncorrectable Sector Count 0 100
> 100 0 OK: Always passing
> 594 C7 Ultra ATA CRC Error Rate 0 200
> 200 0 OK: Always passing
> 595 DC Disk Shift 0 100 100
> 8252 OK: Always passing
> 596 DE Loaded Hours 0 97 97
> 1217 OK: Always passing
> 597 DF Load Retry Count 0 100
> 100 0 OK: Always passing
> 598 E0 Load Friction 0 100
> 100 0 OK: Always passing
> 599 E2 Load-In Time 0 100
> 100 340 OK: Always passing
> 600 F0 Head Flying Hours 1 100
> 100 0 OK: Value is normal
The drive is on its last legs. Toshiba will replace it under warranty.
You might as well let them format or recover it if they are that stupid, you're
going to have to restore your backups to the replacement drive anyway.
> AH wrote: Rod Speed wrote:
>> An Everest SMART report would be handy given that it does mostly boot fine.
>> http://www.majorgeeks.com/download.php?det=4181
>> If the boot failures are just the system saying that there is no
>> hard drive to boot from it likely wont give you any useful info
>> on why thats happening, but if the boot failures are something
>> else, particularly if Win is saying it cant boot, it may well tell
>> you what the problem actually is.
>> Post just the SMART report here, it needs a bit of interpretation,
>> just ignore the OKs.
> OK here it is. It's going to be wrap-around hell, but I can't think
>> An Everest SMART report would be handy given that it does mostly boot fine.
>> http://www.majorgeeks.com/download.php?det=4181
>> If the boot failures are just the system saying that there is no
>> hard drive to boot from it likely wont give you any useful info
>> on why thats happening, but if the boot failures are something
>> else, particularly if Win is saying it cant boot, it may well tell
>> you what the problem actually is.
>> Post just the SMART report here, it needs a bit of interpretation,
>> just ignore the OKs.
> of a clean solution.
Yeah. only an attachment would have helped much and
most usenet servers including mine dont allow those.
> I thought of adding a string (e.g. "<EOL") at
> the end of each physical line so that a techy dude like yourself could
> simply erase all carriage returns that wasn't preceded by <EOL>, but
> that would have made the grouples/usenet display even uglier.
Yeah, the wraps are no big deal for me.
> I have to post it in 2 pieces, since Grouples only allows 190K characters.
> By the way, when you asked whether Toshiba had diagnostics
> at boot time, did you mean diagnostics of the same sort here?
Few laptops do have anything like this at boot time.
> I only have F2 and F12 shown as buttons to evoke setup and boot options.
> ******** SMART REPORT, PART 1 OF 2.
This part alone is fine, and I only wanted the SMART report, not the full report.
I've left just the SMART report and interleaved comments on the important
bits which do show that the problem is with the physical drive.
> [ SMART
> ]-------------------------------------------------------------------------------------------------------
> 574
> 575 [ TOSHIBA MK6465GSX (50N1B4QWB) ]
> 576
> 577 01 Raw Read Error Rate 50 100
> 100 0 OK: Value is normal
> 578 02 Throughput Performance 50 100
> 100 0 OK: Value is normal
> 579 03 Spin Up Time 1 100 100
> 1921 OK: Value is normal
> 580 04 Start/Stop Count 0 100 100
> 1531 OK: Always passing
> 581 05 Reallocated Sector Count 50 100
> 100 696 OK: Value is normal
Thats the problem, thats an immense number of reallocated sectors, the drive is dying.
Its the last number that matters, thats the number of reallocated sectors.
> 582 07 Seek Error Rate 50 100
> 100 0 OK: Value is normal
> 583 08 Seek Time Performance 50 100
> 100 0 OK: Value is normal
> 584 09 Power-On Time Count 0 96 96
> 1700 OK: Always passing
> 585 0A Spin Retry Count 30 130
> 100 0 OK: Value is normal
> 586 0C Power Cycle Count 0 100 100
> 1529 OK: Always passing
> 587 BF G-Sense Error Rate 0 100
> 100 4 OK: Always passing
> 588 C0 Power-Off Retract Count 0 100 100
> 13697035 OK: Always passing
> 589 C1 Load/Unload Cycle Count 0 96 96
> 45160 OK: Always passing
> 590 C2 Temperature 0 100 100
> 14, 32 OK: Always passing
Thats fine, it hasnt been cooked, those are Celcius min/max values.
> 591 C4 Reallocation Event Count 0 100
> 100 105 OK: Always passing
Thats related to the problem with reallocated sectors.
> 592 C5 Current Pending Sector Count 0 100
> 100 0 OK: Always passing
Thats sectors due to be reallocated if they turn out to stay bad, none currently.
> 593 C6 Off-Line Uncorrectable Sector Count 0 100
> 100 0 OK: Always passing
> 594 C7 Ultra ATA CRC Error Rate 0 200
> 200 0 OK: Always passing
> 595 DC Disk Shift 0 100 100
> 8252 OK: Always passing
> 596 DE Loaded Hours 0 97 97
> 1217 OK: Always passing
> 597 DF Load Retry Count 0 100
> 100 0 OK: Always passing
> 598 E0 Load Friction 0 100
> 100 0 OK: Always passing
> 599 E2 Load-In Time 0 100
> 100 340 OK: Always passing
> 600 F0 Head Flying Hours 1 100
> 100 0 OK: Value is normal
The drive is on its last legs. Toshiba will replace it under warranty.
You might as well let them format or recover it if they are that stupid, you're
going to have to restore your backups to the replacement drive anyway.
AndyHancock
Jan 28, 2012, 5:41:46 PM1/28/12
to
On Jan 28, 3:50 pm, "Rod Speed" <rod.speed....@gmail.com> wrote:
> An Everest SMART report would be handy given that it does mostly boot fine.
> http://www.majorgeeks.com/download.php?det=4181
> If the boot failures are just the system saying that there is no
> hard drive to boot from it likely wont give you any useful info
> on why thats happening, but if the boot failures are something
> else, particularly if Win is saying it cant boot, it may well tell
> you what the problem actually is.
> Post just the SMART report here, it needs a bit of interpretation,
> just ignore the OKs.
<...AH posts report, unquoted below...>
> An Everest SMART report would be handy given that it does mostly boot fine.
> http://www.majorgeeks.com/download.php?det=4181
> If the boot failures are just the system saying that there is no
> hard drive to boot from it likely wont give you any useful info
> on why thats happening, but if the boot failures are something
> else, particularly if Win is saying it cant boot, it may well tell
> you what the problem actually is.
> Post just the SMART report here, it needs a bit of interpretation,
> just ignore the OKs.
> I've left just the SMART report and interleaved comments on the important
> bits which do show that the problem is with the physical drive.
01 Raw Read Error Rate 50 100 100 0 OK:Value is normal
02 Throughput Performance 50 100 100 0 OK:Value is normal
03 Spin Up Time 1 100 100 1921 OK:Value is normal
04 Start/Stop Count 0 100 100 1531 OK:Always passing
05 Reallocated Sector Count 50 100 100 696 OK:Value is normal
> Thats the problem, thats an immense number of reallocated sectors,
> the drive is dying.
>
> Its the last number that matters, thats the number of reallocated
> sectors.
> Thats the problem, thats an immense number of reallocated sectors,
> the drive is dying.
>
> Its the last number that matters, thats the number of reallocated
> sectors.
07 Seek Error Rate 50 100 100 0 OK:Value is normal
08 Seek Time Performance 50 100 100 0 OK:Value is normal
09 Power-On Time Count 0 96 96 1700 OK:Always passing
0A Spin Retry Count 30 130 100 0 OK:Value is normal
0C Power Cycle Count 0 100 100 1529 OK:Always passing
BF G-Sense Error Rate 0 100 100 4 OK:Always passing
C0 Power-Off Retract Count 0 100 100 13697035 OK:Always passing
C1 Load/Unload Cycle Count 0 96 96 45160 OK:Always passing
C2 Temperature 0 100 100 14, 32 OK:Always passing
> Thats fine, it hasnt been cooked, those are Celcius min/max values.
> Thats fine, it hasnt been cooked, those are Celcius min/max values.
C4 Reallocation Event Count 0 100 100 105 OK:Always passing
> Thats related to the problem with reallocated sectors.
> Thats related to the problem with reallocated sectors.
C5 Current Pending Sector Count 0 100 100 0 OK:Always passing
> Thats sectors due to be reallocated if they turn out to stay bad,
> none currently.
> Thats sectors due to be reallocated if they turn out to stay bad,
> none currently.
C6 Off-Line Uncorrectable Sector Count 0 100 100 0 OK:Always
passing
passing
C7 Ultra ATA CRC Error Rate 0 200 200 0 OK:Always
passing
passing
DC Disk Shift 0 100 100 8252 OK:Always
passing
passing
DE Loaded Hours 0 97 97 1217 OK:Always
passing
passing
DF Load Retry Count 0 100 100 0 OK:Always
passing
passing
E0 Load Friction 0 100 100 0 OK:Always
passing
passing
E2 Load-In Time 0 100 100 340 OK:Always
passing
passing
F0 Head Flying Hours 1 100 100 0 OK:Value is
normal
> The drive is on its last legs. Toshiba will replace it under warranty.
>
> You might as well let them format or recover it if they are that stupid, you're
> going to have to restore your backups to the replacement drive anyway.
That is absolutely horrible. The whole laptop was just over a year
normal
> The drive is on its last legs. Toshiba will replace it under warranty.
>
> You might as well let them format or recover it if they are that stupid, you're
> going to have to restore your backups to the replacement drive anyway.
old when they advised recovery (I checked, it was recovery to factory
virgin state rather than reformatting). And for about 3 of those
months, the laptop was not used. However, they clarified that the
recovery process yields diagnostic messages about the hardware, so I
can always restore from the clone afterward. However, I'm not sure if
the recovery diagnostics would catch dubious HDD stats.
I surfed just a bit on SMART...it's kind of confusing, so I have to
surf a bit more. There's reference to the fact that higher is better,
and also that non-changing numbers are better. If it doesn't take you
more than a sentence or two, what are the numerical columns?
Rod Speed
Jan 28, 2012, 6:24:49 PM1/28/12
to
that, havent had to try it on a dying hard drive myself.
> I surfed just a bit on SMART...it's kind of confusing, so I have to surf a bit more.
> There's reference to the fact that higher is better,
> and also that non-changing numbers are better.
the power on hours or Start/Stop Count for example.
> If it doesn't take you more than a sentence or two, what are the numerical columns?
last one is just the number or reallocated sectors with that particular item.
Arno
Jan 29, 2012, 2:11:40 AM1/29/12
to
AndyHancock
Jan 29, 2012, 10:59:03 PM1/29/12
to
Rod, is there a webpage that indicates what raw numbers represent a
high count for reallocated sectors? I'm not sure what kind of
substantiation will be expected of me. Currently recovering to factory
state. Using 1st generation iPod Touch to post...
high count for reallocated sectors? I'm not sure what kind of
substantiation will be expected of me. Currently recovering to factory
state. Using 1st generation iPod Touch to post...
AndyHancock
Jan 30, 2012, 2:14:14 AM1/30/12
to
support, and they agree that 696 is high for a Reallocated Sector
Count. I have to arrange to lose the machine for 2 weeks while they
replace the HDD. I wonder if they do that on purpose to dissuade
RMAs. They apparently can't order it ahead of time cuz they need to
test it themselves.
I'm going to confirm the high count now that I've recovered to factory
default settings. I don't believe the count should be affected, but
what the hey. Just installing the updates so that it's somewhat safe
to surf is taking the evening and into the night. I can probably pull
Everest Home Edition off the clone, but that means mounting it, which
could change the clone and its bootability in ways that I'm not aware
of
Rod Speed
Jan 30, 2012, 4:26:49 AM1/30/12
to
AndyHancock wrote
> Rod, is there a webpage that indicates what raw numbers
> represent a high count for reallocated sectors?
If there is, I'm not aware of it.
The short sort is that more than a couple with modern hard drives indicates
that the drive is dying, particularly when the number keeps increasing.
You can get an ocassional one or two when the drive isnt designed
to handle power failure when writing well, but thats about it.
You can get significant numbers of reallocated sectors when
the drive is grossly over temperatured that arent due to the
drive failing, but yours hasnt seen much too high temps.
> I'm not sure what kind of substantiation will be expected of me.
I expect they will just tell you to do the restore and that
will decide that the drive has a significant problem.
If they dont, the drive is definitely dying and you have notified
them that its got a problem in the warranty period so when it
does die, you can just rub their nose in the fact you reported
that its got a problem with the repeated boot failures in the
warranty period.
> Currently recovering to factory state. Using 1st generation iPod Touch to post...
And no doubt noticeably crippling along.
> Rod, is there a webpage that indicates what raw numbers
> represent a high count for reallocated sectors?
The short sort is that more than a couple with modern hard drives indicates
that the drive is dying, particularly when the number keeps increasing.
You can get an ocassional one or two when the drive isnt designed
to handle power failure when writing well, but thats about it.
You can get significant numbers of reallocated sectors when
the drive is grossly over temperatured that arent due to the
drive failing, but yours hasnt seen much too high temps.
> I'm not sure what kind of substantiation will be expected of me.
will decide that the drive has a significant problem.
If they dont, the drive is definitely dying and you have notified
them that its got a problem in the warranty period so when it
does die, you can just rub their nose in the fact you reported
that its got a problem with the repeated boot failures in the
warranty period.
> Currently recovering to factory state. Using 1st generation iPod Touch to post...
Rod Speed
Jan 30, 2012, 4:34:30 AM1/30/12
to
AndyHancock wrote
With most other symptoms, it can be due to the drive itself or due
to something else in the drive subsystem like the cable or connector
and even with motherboard etc so they want to be able to change
those if swapping the hard drive doesnt fix the problem.
With reallocated sectors, that wont be the case when the drive hasnt
been over temperatured, but their proceedures arent that fine grained.
> They apparently can't order it ahead of time cuz they need to test it themselves.
Yeah, they dont allow for users who can test stuff themselves.
> I'm going to confirm the high count now that I've recovered
> to factory default settings. I don't believe the count should
> be affected, but what the hey.
Yeah, it might have increased, because the restore to factory config
uses the drive much more than you normally would in normal use.
> Just installing the updates so that it's somewhat
> safe to surf is taking the evening and into the night.
Yeah, it can do if the net service isnt that fast.
> I can probably pull Everest Home Edition off the clone, but that means mounting it,
> which could change the clone and its bootability in ways that I'm not aware of
Yeah, its safer to download that again.
http://www.majorgeeks.com/download.php?det=4181
in case you didnt write it down.
> AndyHancock <andymhanc...@gmail.com> wrote
>> Rod, is there a webpage that indicates what raw numbers represent
>> a high count for reallocated sectors? I'm not sure what kind of
>> substantiation will be expected of me. Currently recovering to
>> factory state. Using 1st generation iPod Touch to post...
> Actually, after a few dropped calles and re-queueing, I spoke to
> support, and they agree that 696 is high for a Reallocated Sector
> Count. I have to arrange to lose the machine for 2 weeks while they
> replace the HDD. I wonder if they do that on purpose to dissuade
> RMAs.
Nar, its just a basic approach that usually is the best approach.
>> Rod, is there a webpage that indicates what raw numbers represent
>> a high count for reallocated sectors? I'm not sure what kind of
>> substantiation will be expected of me. Currently recovering to
>> factory state. Using 1st generation iPod Touch to post...
> Actually, after a few dropped calles and re-queueing, I spoke to
> support, and they agree that 696 is high for a Reallocated Sector
> Count. I have to arrange to lose the machine for 2 weeks while they
> replace the HDD. I wonder if they do that on purpose to dissuade
> RMAs.
With most other symptoms, it can be due to the drive itself or due
to something else in the drive subsystem like the cable or connector
and even with motherboard etc so they want to be able to change
those if swapping the hard drive doesnt fix the problem.
With reallocated sectors, that wont be the case when the drive hasnt
been over temperatured, but their proceedures arent that fine grained.
> They apparently can't order it ahead of time cuz they need to test it themselves.
> I'm going to confirm the high count now that I've recovered
> to factory default settings. I don't believe the count should
> be affected, but what the hey.
uses the drive much more than you normally would in normal use.
> Just installing the updates so that it's somewhat
> safe to surf is taking the evening and into the night.
> I can probably pull Everest Home Edition off the clone, but that means mounting it,
> which could change the clone and its bootability in ways that I'm not aware of
http://www.majorgeeks.com/download.php?det=4181
in case you didnt write it down.
Arno
Jan 30, 2012, 5:50:16 AM1/30/12
to
AndyHancock <andymh...@gmail.com> wrote:
(vibration, bad power, heat), the drive is dying.
> On Jan 29, 10:59?pm, AndyHancock <andymhanc...@gmail.com> wrote:
>> Rod, is there a webpage that indicates what raw numbers represent a
>> high count for reallocated sectors? I'm not sure what kind of
>> substantiation will be expected of me. Currently recovering to factory
>> state. Using 1st generation iPod Touch to post...
> Actually, after a few dropped calles and re-queueing, I spoke to
> support, and they agree that 696 is high for a Reallocated Sector
> Count. I have to arrange to lose the machine for 2 weeks while they
> replace the HDD. I wonder if they do that on purpose to dissuade
> RMAs. They apparently can't order it ahead of time cuz they need to
> test it themselves.
696 is pretty high. Unless caused by an environmental factor
>> Rod, is there a webpage that indicates what raw numbers represent a
>> high count for reallocated sectors? I'm not sure what kind of
>> substantiation will be expected of me. Currently recovering to factory
>> state. Using 1st generation iPod Touch to post...
> Actually, after a few dropped calles and re-queueing, I spoke to
> support, and they agree that 696 is high for a Reallocated Sector
> Count. I have to arrange to lose the machine for 2 weeks while they
> replace the HDD. I wonder if they do that on purpose to dissuade
> RMAs. They apparently can't order it ahead of time cuz they need to
> test it themselves.
(vibration, bad power, heat), the drive is dying.
Mike Tomlinson
Jan 30, 2012, 11:36:28 AM1/30/12
to
In article <01f8595b-bd76-428a...@hs8g2000vbb.googlegroup
s.com>, AndyHancock <andymh...@gmail.com> writes
>Toshiba MK6465GSX HDD.
drive?
--
(\__/)
(='.'=)
(")_(")
s.com>, AndyHancock <andymh...@gmail.com> writes
>Toshiba MK6465GSX HDD.
>Hitachi's Drive Fitness Test (DFT).
>Is there something I need to do to make it visit to DFT?
Why do you expect a Hitachi disk test utility to work with a Toshiba
drive?
--
(\__/)
(='.'=)
(")_(")
AndyHancock
Jan 30, 2012, 10:42:01 PM1/30/12
to
> in case you didnt write it down.
Well, the number hasn't changed. I'll just print out the report and
hand it to the technical people there.
Thanks a bundle for your help. I dodged a bullet. I mean, I cloned
simply to make it convenient to restore after the factory recovery,
and I was *intending* to clone regularly (likely with the new high
performance HDD as the main one in the laptop, and the older Toshiba
original HDD as the external target). Now it looks like it won't make
a good target either. The worst scenario would have been if I kept it
as the internal HDD, didn't manage to clone weekly, and it died.
AndyHancock
Jan 30, 2012, 10:45:24 PM1/30/12
to
On Jan 30, 11:36 am, Mike Tomlinson <m...@jasper.org.uk> wrote:
> In article <01f8595b-bd76-428a-9f00-e529b548b...@hs8g2000vbb.googlegroup
> s.com>, AndyHancock <andymhanc...@gmail.com> writes
suggested...the answer was that it works for all HDD.
I also got the suggestion to use MemTest86, which *did* work.
> In article <01f8595b-bd76-428a-9f00-e529b548b...@hs8g2000vbb.googlegroup
> s.com>, AndyHancock <andymhanc...@gmail.com> writes
>
> >Toshiba MK6465GSX HDD.
> >Hitachi's Drive Fitness Test (DFT).
> >Is there something I need to do to make it visit to DFT?
>
> Why do you expect a Hitachi disk test utility to work with a Toshiba
> drive?
That's what I asked on the Toshiba Europe forum, when DFT was
> >Toshiba MK6465GSX HDD.
> >Hitachi's Drive Fitness Test (DFT).
> >Is there something I need to do to make it visit to DFT?
>
> Why do you expect a Hitachi disk test utility to work with a Toshiba
> drive?
suggested...the answer was that it works for all HDD.
I also got the suggestion to use MemTest86, which *did* work.
AndyHancock
Jan 30, 2012, 10:44:05 PM1/30/12
to
On Jan 30, 5:50 am, Arno <m...@privacy.net> wrote:
> AndyHancock <andymhanc...@gmail.com> wrote:
> > ...after a few dropped calles and re-queueing, I spoke to
have been left looking for online evidence, and that's you & Rod.
Twice as many testimonies as before.
> AndyHancock <andymhanc...@gmail.com> wrote:
> > ...after a few dropped calles and re-queueing, I spoke to
> > support, and they agree that 696 is high for a Reallocated Sector
> > Count. I have to arrange to lose the machine for 2 weeks while they
> > replace the HDD. I wonder if they do that on purpose to dissuade
> > RMAs. They apparently can't order it ahead of time cuz they need to
> > test it themselves.
>
> 696 is pretty high. Unless caused by an environmental factor
> (vibration, bad power, heat), the drive is dying.
Thanks for the confirmation. Luckily, they agree. If not, I would
> > Count. I have to arrange to lose the machine for 2 weeks while they
> > replace the HDD. I wonder if they do that on purpose to dissuade
> > RMAs. They apparently can't order it ahead of time cuz they need to
> > test it themselves.
>
> 696 is pretty high. Unless caused by an environmental factor
> (vibration, bad power, heat), the drive is dying.
have been left looking for online evidence, and that's you & Rod.
Twice as many testimonies as before.
Rod Speed
Jan 31, 2012, 1:57:19 AM1/31/12
to
AndyHancock wrote
Yeah, thats what I'd do, tho they will likely just ignore it.
> Thanks a bundle for your help.
No problem, thats what these technical groups are for.
> I dodged a bullet.
You did indeed.
> I mean, I cloned simply to make it convenient to restore after the factory
> recovery, and I was *intending* to clone regularly (likely with the new high
> performance HDD as the main one in the laptop, and the older Toshiba
> original HDD as the external target). Now it looks like it won't make
> a good target either. The worst scenario would have been if I kept it
> as the internal HDD, didn't manage to clone weekly, and it died.
True.
> Thanks a bundle for your help.
> I dodged a bullet.
You did indeed.
> I mean, I cloned simply to make it convenient to restore after the factory
> recovery, and I was *intending* to clone regularly (likely with the new high
> performance HDD as the main one in the laptop, and the older Toshiba
> original HDD as the external target). Now it looks like it won't make
> a good target either. The worst scenario would have been if I kept it
> as the internal HDD, didn't manage to clone weekly, and it died.
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