I don't know when IT replaced DP but my recollection is that
Information *Services* was used in some organisations for some
period of time in between.
Then the IT Department stopped focusing on providing a service
to the organisation, and became a semi-independent (semi-parasitic?)
entity that needed to justify its existence and its budget. The
Emperor of IT started measuring his status by the size of his empire
(bigger is better) and by the performance of his team (more new
shiny things = better performing team, inevitably), rather than
considering his empire's influence on the organisation's overall
performance. (Not quite Douglas Adams, but compatible).
Once upon a time the typical IT crowd used to do some checks on
customer satisfaction, e.g. after closing a ticket, or every
couple of years across the whole userbase. The IT crowd I'm most
familiar with in recent years stopped doing the surveys, round
about the same time as the IT crowd started to look a bit rubbish
in the survey results.
There's sometimes a similar effect with broader "employee
engagement" surveys - if the results aren't what HQ want, the
survey method must be wrong, and a better approach is required.
Some organisations manage better than that.