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OT: HP Poised to merge PC and printer divisions
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Paul Sture
Mar 21, 2012, 7:44:39 AM3/21/12
to
"H.P. Is Said to Be Poised to Merge Business Units
Hewlett-Packard will merge its personal computer and printing divisions
in an effort to cut costs, improve its designs and become more efficient,
a person briefed on the plan said Tuesday.
The consolidation is the first major strategic move by Meg Whitman since
she became chief executive last September. Until now, she had focused on
understanding H.P.’s businesses, which are as various as home computers,
corporate call centers and computing systems, and on communicating her
ideas to employees. Last month, however, she warned of radical changes,
possibly including significant layoffs."
http://www.nytimes.com/2012/03/21/technology/hp-is-said-to-plan-merger-of-
computer-and-printer-units.html
short URL:
http://nyti.ms/GGE8S1
¨
"Besides creating Apple-style ease of use between PCs and printers, H.P.
is hoping for an increase in sales this year from Microsoft’s new
operating system, which H.P. is expected to sell in regular PCs and new
lightweight ultrabooks. The Microsoft product, Windows 8, is expected to
be released at the end of summer."
Unless Microsoft drop their insistence on the new Metro GUI interface for
desktops as well as tablets, methinks that HP's faith in Windows 8 income
for desktops is over-optimistic. Corporates at least will probably stick
with Windows 7.
--
Paul Sture
Hewlett-Packard will merge its personal computer and printing divisions
in an effort to cut costs, improve its designs and become more efficient,
a person briefed on the plan said Tuesday.
The consolidation is the first major strategic move by Meg Whitman since
she became chief executive last September. Until now, she had focused on
understanding H.P.’s businesses, which are as various as home computers,
corporate call centers and computing systems, and on communicating her
ideas to employees. Last month, however, she warned of radical changes,
possibly including significant layoffs."
http://www.nytimes.com/2012/03/21/technology/hp-is-said-to-plan-merger-of-
computer-and-printer-units.html
short URL:
http://nyti.ms/GGE8S1
¨
"Besides creating Apple-style ease of use between PCs and printers, H.P.
is hoping for an increase in sales this year from Microsoft’s new
operating system, which H.P. is expected to sell in regular PCs and new
lightweight ultrabooks. The Microsoft product, Windows 8, is expected to
be released at the end of summer."
Unless Microsoft drop their insistence on the new Metro GUI interface for
desktops as well as tablets, methinks that HP's faith in Windows 8 income
for desktops is over-optimistic. Corporates at least will probably stick
with Windows 7.
--
Paul Sture
Rich Jordan
Mar 21, 2012, 10:47:13 AM3/21/12
to
On Mar 21, 6:44 am, Paul Sture <p...@sture.ch> wrote:
> "H.P. Is Said to Be Poised to Merge Business Units
>
> Hewlett-Packard will merge its personal computer and printing divisions
> in an effort to cut costs, improve its designs and become more efficient,
> a person briefed on the plan said Tuesday.
>
> The consolidation is the first major strategic move by Meg Whitman since
> she became chief executive last September. Until now, she had focused on
> understanding H.P.’s businesses, which are as various as home computers,
> corporate call centers and computing systems, and on communicating her
> ideas to employees. Last month, however, she warned of radical changes,
> possibly including significant layoffs."
>
> http://www.nytimes.com/2012/03/21/technology/hp-is-said-to-plan-merge...
> "H.P. Is Said to Be Poised to Merge Business Units
>
> Hewlett-Packard will merge its personal computer and printing divisions
> in an effort to cut costs, improve its designs and become more efficient,
> a person briefed on the plan said Tuesday.
>
> The consolidation is the first major strategic move by Meg Whitman since
> she became chief executive last September. Until now, she had focused on
> understanding H.P.’s businesses, which are as various as home computers,
> corporate call centers and computing systems, and on communicating her
> ideas to employees. Last month, however, she warned of radical changes,
> possibly including significant layoffs."
>
> computer-and-printer-units.html
>
> short URL:
>
> http://nyti.ms/GGE8S1
> ¨
> "Besides creating Apple-style ease of use between PCs and printers, H.P.
> is hoping for an increase in sales this year from Microsoft’s new
> operating system, which H.P. is expected to sell in regular PCs and new
> lightweight ultrabooks. The Microsoft product, Windows 8, is expected to
> be released at the end of summer."
>
> Unless Microsoft drop their insistence on the new Metro GUI interface for
> desktops as well as tablets, methinks that HP's faith in Windows 8 income
> for desktops is over-optimistic. Corporates at least will probably stick
> with Windows 7.
>
> --
> Paul Sture
I expect that will mean even more broken printers with crippled
>
> short URL:
>
> http://nyti.ms/GGE8S1
> ¨
> "Besides creating Apple-style ease of use between PCs and printers, H.P.
> is hoping for an increase in sales this year from Microsoft’s new
> operating system, which H.P. is expected to sell in regular PCs and new
> lightweight ultrabooks. The Microsoft product, Windows 8, is expected to
> be released at the end of summer."
>
> Unless Microsoft drop their insistence on the new Metro GUI interface for
> desktops as well as tablets, methinks that HP's faith in Windows 8 income
> for desktops is over-optimistic. Corporates at least will probably stick
> with Windows 7.
>
> --
> Paul Sture
firmware and diminished font choices, moving UP the ladder of size and
price from their current moderate low end. Printers that only work
properly with windows or other specially selected platforms. And a
whole lot of debugging trying to work around why long established
print forms and setup modules work 'differently' on new PCL-5e
"compatible" printers running firmware generated by the 'new overseas
firmware programmers'.
Paul Sture
Mar 21, 2012, 11:36:01 AM3/21/12
to
On Wed, 21 Mar 2012 07:47:13 -0700, Rich Jordan wrote:
> I expect that will mean even more broken printers with crippled firmware
> and diminished font choices, moving UP the ladder of size and price from
> their current moderate low end. Printers that only work properly with
> windows or other specially selected platforms. And a whole lot of
> debugging trying to work around why long established print forms and
> setup modules work 'differently' on new PCL-5e "compatible" printers
> running firmware generated by the 'new overseas firmware programmers'.
Funny you say that:
> I expect that will mean even more broken printers with crippled firmware
> and diminished font choices, moving UP the ladder of size and price from
> their current moderate low end. Printers that only work properly with
> windows or other specially selected platforms. And a whole lot of
> debugging trying to work around why long established print forms and
> setup modules work 'differently' on new PCL-5e "compatible" printers
> running firmware generated by the 'new overseas firmware programmers'.
"HP finally decides the future of the PC: It's a printer accessory"
http://www.theregister.co.uk/2012/03/21/hp_psg_ipg_amalgamation/
"HP’s Imaging and Printing Group (IPG) and its Personal Systems Group
(PSG) are joining forces to create the Printing and Personal Systems
Group."
Note that Printing comes first :-)
--
Paul Sture
David Froble
Mar 21, 2012, 1:30:43 PM3/21/12
to
to talk to you, before or after the sale. Even after the printer is out of warranty.
If you keep buying from those who screw you, prepare to spend a lot of time bent over ....
Bob Koehler
Mar 21, 2012, 3:41:01 PM3/21/12
to
In article <7iro39-...@news.sture.ch>, Paul Sture <pa...@sture.ch> writes:
> understanding H.P.b<X80><X99>s businesses,
Yep, that could be hard to understand. Niehter my VT nor my PC
can figure that one out.
> understanding H.P.b<X80><X99>s businesses,
Yep, that could be hard to understand. Niehter my VT nor my PC
can figure that one out.
Rich Jordan
Mar 21, 2012, 6:05:50 PM3/21/12
to
On Mar 21, 6:44 am, Paul Sture <p...@sture.ch> wrote:
> "H.P. Is Said to Be Poised to Merge Business Units
>
> Hewlett-Packard will merge its personal computer and printing divisions
> in an effort to cut costs, improve its designs and become more efficient,
> a person briefed on the plan said Tuesday.
>
> The consolidation is the first major strategic move by Meg Whitman since
> she became chief executive last September. Until now, she had focused on
> understanding H.P.’s businesses, which are as various as home computers,
> corporate call centers and computing systems, and on communicating her
> ideas to employees. Last month, however, she warned of radical changes,
> possibly including significant layoffs."
>
> http://www.nytimes.com/2012/03/21/technology/hp-is-said-to-plan-merge...
>
> Hewlett-Packard will merge its personal computer and printing divisions
> in an effort to cut costs, improve its designs and become more efficient,
> a person briefed on the plan said Tuesday.
>
> The consolidation is the first major strategic move by Meg Whitman since
> she became chief executive last September. Until now, she had focused on
> understanding H.P.’s businesses, which are as various as home computers,
> corporate call centers and computing systems, and on communicating her
> ideas to employees. Last month, however, she warned of radical changes,
> possibly including significant layoffs."
>
> computer-and-printer-units.html
>
> short URL:
>
> http://nyti.ms/GGE8S1
> ¨
> "Besides creating Apple-style ease of use between PCs and printers, H.P.
> is hoping for an increase in sales this year from Microsoft’s new
> operating system, which H.P. is expected to sell in regular PCs and new
> lightweight ultrabooks. The Microsoft product, Windows 8, is expected to
> be released at the end of summer."
>
> Unless Microsoft drop their insistence on the new Metro GUI interface for
> desktops as well as tablets, methinks that HP's faith in Windows 8 income
> for desktops is over-optimistic. Corporates at least will probably stick
> with Windows 7.
>
> --
> Paul Sture
Imaging and Printing Group (IPG) merges with Personal Systems Group
>
> short URL:
>
> http://nyti.ms/GGE8S1
> ¨
> "Besides creating Apple-style ease of use between PCs and printers, H.P.
> is hoping for an increase in sales this year from Microsoft’s new
> operating system, which H.P. is expected to sell in regular PCs and new
> lightweight ultrabooks. The Microsoft product, Windows 8, is expected to
> be released at the end of summer."
>
> Unless Microsoft drop their insistence on the new Metro GUI interface for
> desktops as well as tablets, methinks that HP's faith in Windows 8 income
> for desktops is over-optimistic. Corporates at least will probably stick
> with Windows 7.
>
> --
> Paul Sture
(PSG) to become the Printing and Personal Systems Group managed by
Todd Bradley
Global Accounts Sales joins Enterprise, Servers, Storage and
Networking (ESSN) and Technology Services to form the new Enterprise
Group managed by Dave Donatelli
Marketing and Communications will be unified across all business units
worldwide.
Hey, HP Unified Global Marketing folks? Courtesy of Google Translate:
Yo quiero publicidad OpenVMS.
Ich möchte OpenVMS Werbung
je veux la publicité OpenVMS
voglio la pubblicità OpenVMS
Jag vill OpenVMS reklam
.
.
.
JF Mezei
Mar 21, 2012, 8:50:32 PM3/21/12
to
Paul Sture wrote:
> "H.P. Is Said to Be Poised to Merge Business Units
from the horse's mouth:
> "H.P. Is Said to Be Poised to Merge Business Units
http://www8.hp.com/us/en/hp-news/press-release.html?id=1212480
(full text below my comments)
Looks like Whitman is taking charge. Good to see leardership. Not sure
if merging PC and printer really makes a big difference though. Note
that Donatelli is now in charge of the enterprise stuff.
========
HP Announces Organizational Realignment
Topics:Financial
PALO ALTO, Calif. -- HP today announced an organizational realignment to
improve performance and drive profitable growth across the entire HP
portfolio.
As part of this realignment, HP’s Imaging and Printing Group (IPG) and
its Personal Systems Group (PSG) are joining forces to create the
Printing and Personal Systems Group. The combined entity will be led by
Todd Bradley, who has served as the executive vice president of PSG
since 2005.
Vyomesh Joshi, executive vice president of IPG, is retiring after a
highly accomplished 31-year career at HP. Under Joshi’s leadership, IPG
has grown revenue from $19 billion to $26 billion, and doubled its
operating profit to approximately $4 billion.
“VJ embodies the spirit of HP and his impact on the company has been
tremendous,” said Meg Whitman, president and chief executive officer,
HP. “Under his leadership, IPG accelerated innovation and pioneered
solutions that transformed the printing market. We wish him the very
best as he embarks on a new chapter in his life.”
Combining these two entities will rationalize HP’s go-to-market
strategy, branding, supply chain and customer support worldwide. This
will lead to a better customer experience and drive innovation across
personal computing and printing. This realignment is expected to provide
opportunities for cost savings and accelerate HP’s ability to pursue
profitable growth and reinvest in the business.
“This combination will bring together two businesses where HP has
established global leadership,” said Whitman. “By providing the best in
customer-focused innovation and operational efficiency, we believe we
will create a winning scenario for customers, partners and shareholders.”
In addition to combining PSG and IPG, HP also is taking steps to unify
and streamline certain key business functions.
The Global Accounts Sales organization will join the newly named HP
Enterprise Group. This group will be led by David Donatelli and includes
Enterprise Servers, Storage, Networking and Technology Services.
The new structure is expected to speed decision making, increase
productivity and improve efficiency, while providing a simplified
customer experience. A new role for Jan Zadak, executive vice president
for Global Sales, will be announced at a later date. Zadak will work
with Donatelli to ensure an orderly transition.
HP also announced that it will unify its Marketing functions across
business units under Marty Homlish, executive vice president and chief
marketing officer, HP. This will allow for even more effective
brand-building and marketing activities, and will create efficiencies
across the business units.
HP’s Communications employees worldwide also will be similarly unified
under Henry Gomez, executive vice president and chief communications
officer, HP. Together these two moves will create a more powerful voice
to demonstrate the power of “One HP.”
Finally, HP is moving the Global Real Estate function from Finance into
Global Technology and Business Processes to address real estate
consolidation and improve the workplace experience for HP employees.
“Ensuring we have the right organizational structure in place is a
critical first step in driving improved execution, and increasing
effectiveness and efficiency,” added Whitman. “The result will be a
faster, more streamlined, performance-driven HP that is customer focused
and poised to capitalize on rapidly shifting industry trends.”
Michael Kraemer
Mar 22, 2012, 3:25:28 AM3/22/12
to
JF Mezei schrieb:
Isn't all this the usual management blah-blah?
"Restructuring" and playing musical chairs to pretend activity?
Of course it will increase profits and boni because merging
divisions gives good excuses to fire "redundant" people and
put pressure on the remaining staff.
But no word about new/better/innovative products
to compete with Apple on the one end and IBM on the other.
> Paul Sture wrote:
>
>>"H.P. Is Said to Be Poised to Merge Business Units
>
>
>
> from the horse's mouth:
>
> http://www8.hp.com/us/en/hp-news/press-release.html?id=1212480
>
> (full text below my comments)
>
>
> Looks like Whitman is taking charge. Good to see leardership. Not sure
> if merging PC and printer really makes a big difference though. Note
> that Donatelli is now in charge of the enterprise stuff.
>
> ========
>
(schnipp)
>
>>"H.P. Is Said to Be Poised to Merge Business Units
>
>
>
> from the horse's mouth:
>
> http://www8.hp.com/us/en/hp-news/press-release.html?id=1212480
>
> (full text below my comments)
>
>
> Looks like Whitman is taking charge. Good to see leardership. Not sure
> if merging PC and printer really makes a big difference though. Note
> that Donatelli is now in charge of the enterprise stuff.
>
> ========
>
Isn't all this the usual management blah-blah?
"Restructuring" and playing musical chairs to pretend activity?
Of course it will increase profits and boni because merging
divisions gives good excuses to fire "redundant" people and
put pressure on the remaining staff.
But no word about new/better/innovative products
to compete with Apple on the one end and IBM on the other.
Paul Sture
Mar 22, 2012, 11:52:39 AM3/22/12
to
On Wed, 21 Mar 2012 13:30:43 -0400, David Froble wrote:
> Rich Jordan wrote:
>>
>> I expect that will mean even more broken printers with crippled
>> firmware and diminished font choices, moving UP the ladder of size and
>> price from their current moderate low end. Printers that only work
>> properly with windows or other specially selected platforms. And a
>> whole lot of debugging trying to work around why long established print
>> forms and setup modules work 'differently' on new PCL-5e "compatible"
>> printers running firmware generated by the 'new overseas firmware
>> programmers'.
>>
>>
> Well, this one is simple to answer. Use Brother printers. They don't
> charge you anything to talk to you, before or after the sale. Even
> after the printer is out of warranty.
>
> If you keep buying from those who screw you, prepare to spend a lot of
> time bent over ....
I've been very happy with the Brother printer I have. It just works, no
fuss. When I bought it the salesman was keen to point me at HP printers,
but I simply pointed out the lack of a Mac compatible logo on those
(which rather surprised him).
Here's an article which suggests that the HP division merger will give
resellers more bargaining power:
http://www.channelregister.co.uk/2012/03/22/pssg_implications_for_channel/
'But although HP staffers will not welcome further rationalisation in the
ranks, the move could be pure goodness for resellers and distributors as
HP has been "more difficult to work with" after splitting its Solution
Partners Organisation in three.
Resellers and disties had lost bartering power while dealing with a trio
of different faces at HP – the Imaging and Printing Group (IPG), the
Personal Systems Group (PSG) and the Enterprise Servers, Storage and
Networking division.
"By bringing PCs and printers together presumably with one sales force to
the channel some of that power comes back again in terms of negotiating
rebates," Brazier said.'
There's also a change to the Enterprise group:
'In addition to the PPSG change, HP also revealed the Global Accounts
Sales org will integrate into the newly named HP Enterprise Group led by
David Donatelli, comprising Enterprise Servers, Store and Networking and
Technology Services.'
--
Paul Sture
> Rich Jordan wrote:
>>
>> I expect that will mean even more broken printers with crippled
>> firmware and diminished font choices, moving UP the ladder of size and
>> price from their current moderate low end. Printers that only work
>> properly with windows or other specially selected platforms. And a
>> whole lot of debugging trying to work around why long established print
>> forms and setup modules work 'differently' on new PCL-5e "compatible"
>> printers running firmware generated by the 'new overseas firmware
>> programmers'.
>>
>>
> Well, this one is simple to answer. Use Brother printers. They don't
> charge you anything to talk to you, before or after the sale. Even
> after the printer is out of warranty.
>
> If you keep buying from those who screw you, prepare to spend a lot of
> time bent over ....
fuss. When I bought it the salesman was keen to point me at HP printers,
but I simply pointed out the lack of a Mac compatible logo on those
(which rather surprised him).
Here's an article which suggests that the HP division merger will give
resellers more bargaining power:
http://www.channelregister.co.uk/2012/03/22/pssg_implications_for_channel/
'But although HP staffers will not welcome further rationalisation in the
ranks, the move could be pure goodness for resellers and distributors as
HP has been "more difficult to work with" after splitting its Solution
Partners Organisation in three.
Resellers and disties had lost bartering power while dealing with a trio
of different faces at HP – the Imaging and Printing Group (IPG), the
Personal Systems Group (PSG) and the Enterprise Servers, Storage and
Networking division.
"By bringing PCs and printers together presumably with one sales force to
the channel some of that power comes back again in terms of negotiating
rebates," Brazier said.'
There's also a change to the Enterprise group:
'In addition to the PPSG change, HP also revealed the Global Accounts
Sales org will integrate into the newly named HP Enterprise Group led by
David Donatelli, comprising Enterprise Servers, Store and Networking and
Technology Services.'
--
Paul Sture
Paul Sture
Mar 22, 2012, 12:07:54 PM3/22/12
to
the following page, that's unicode for apostrophe:
<http://www.ofzenandcomputing.com/zanswers/1094/>
"Check your apostrophes, too
While I’m on the subject, the same rule applies to apostrophes. An
apostrophe should not appear as a straight up-and-down character — that
is a prime, and it is meant for writing measurements. When you are
feeling possessive, or need to use a contraction, use ’ to write an
apostrophe (')."
I've gone against his advice and knobbled the apostrophe in the quote :-)
Various software tries too hard to mimic typesetting and "what looks
pretty" IMHO. You've probably comes across Word and other programs
changing double quotes to curly quotes, but OpenOffice takes this a step
further: by default it silently converts "-" to emdash. That might be
fine for the Write component of OO, but it does it in the spreadsheet
component as well. Oops, there went my database integrity...
No prizes for guessing how I found that one out.
--
Paul Sture
Paul Sture
Mar 22, 2012, 12:10:37 PM3/22/12
to
On Wed, 21 Mar 2012 15:05:50 -0700, Rich Jordan wrote:
> Hey, HP Unified Global Marketing folks? Courtesy of Google Translate:
> Yo quiero publicidad OpenVMS.
> Ich möchte OpenVMS Werbung
> je veux la publicité OpenVMS
> voglio la pubblicità OpenVMS
> Jag vill OpenVMS reklam
> .
I like it, LOL.
> Hey, HP Unified Global Marketing folks? Courtesy of Google Translate:
> Yo quiero publicidad OpenVMS.
> Ich möchte OpenVMS Werbung
> je veux la publicité OpenVMS
> voglio la pubblicità OpenVMS
> Jag vill OpenVMS reklam
> .
--
Paul Sture
mathog
Mar 23, 2012, 12:05:26 PM3/23/12
to
Paul Sture wrote:
laser, the current version of it is the 5370DW) at home and that thing
has been fast and reliable since day one. I'm probably asking for it
just by saying this, but in the 5 years we have had it we have never
had a page that didn't print correctly. Mechanically it is great - so
far not even a single paper jam.
The one and only thing I don't like about that printer is that peak
current draw can top 10A, so it does not play nicely on a shared circuit
with anything else that uses a lot of current. Average current use is
much lower, and when it goes into sleep mode it only uses about 9W of power.
Regards,
David Mathog
>> Rich Jordan wrote:
>> Well, this one is simple to answer. Use Brother printers. They don't
>> charge you anything to talk to you, before or after the sale. Even
>> after the printer is out of warranty.
>> Well, this one is simple to answer. Use Brother printers. They don't
>> charge you anything to talk to you, before or after the sale. Even
>> after the printer is out of warranty.
> I've been very happy with the Brother printer I have. It just works, no
> fuss.
+1 for the Brother printers. We have a 5250DN (a little double sided
> fuss.
laser, the current version of it is the 5370DW) at home and that thing
has been fast and reliable since day one. I'm probably asking for it
just by saying this, but in the 5 years we have had it we have never
had a page that didn't print correctly. Mechanically it is great - so
far not even a single paper jam.
The one and only thing I don't like about that printer is that peak
current draw can top 10A, so it does not play nicely on a shared circuit
with anything else that uses a lot of current. Average current use is
much lower, and when it goes into sleep mode it only uses about 9W of power.
Regards,
David Mathog
Paul Sture
Mar 24, 2012, 9:48:02 AM3/24/12
to
On Fri, 23 Mar 2012 09:05:26 -0700, mathog wrote:
> Paul Sture wrote:
>>> Rich Jordan wrote:
>
>>> Well, this one is simple to answer. Use Brother printers. They don't
>>> charge you anything to talk to you, before or after the sale. Even
>>> after the printer is out of warranty.
>
>> I've been very happy with the Brother printer I have. It just works, no
>> fuss.
>
> +1 for the Brother printers. We have a 5250DN (a little double sided
> laser, the current version of it is the 5370DW) at home and that thing
> has been fast and reliable since day one. I'm probably asking for it
> just by saying this, but in the 5 years we have had it we have never
> had a page that didn't print correctly. Mechanically it is great - so
> far not even a single paper jam.
Mine's a cheaper USB only version. No double sided, but it's easy to
> Paul Sture wrote:
>>> Rich Jordan wrote:
>
>>> Well, this one is simple to answer. Use Brother printers. They don't
>>> charge you anything to talk to you, before or after the sale. Even
>>> after the printer is out of warranty.
>
>> I've been very happy with the Brother printer I have. It just works, no
>> fuss.
>
> +1 for the Brother printers. We have a 5250DN (a little double sided
> laser, the current version of it is the 5370DW) at home and that thing
> has been fast and reliable since day one. I'm probably asking for it
> just by saying this, but in the 5 years we have had it we have never
> had a page that didn't print correctly. Mechanically it is great - so
> far not even a single paper jam.
print even pages, flip the paper and then do the odd pages. Not that I
do anything like the amount of manual printing I used to.
No paper jams here either.
> The one and only thing I don't like about that printer is that peak
> current draw can top 10A, so it does not play nicely on a shared circuit
> with anything else that uses a lot of current. Average current use is
> much lower, and when it goes into sleep mode it only uses about 9W of
> power.
took me a while to get used to that. Fortunately my printer doesn't use
so much.
--
Paul Sture
Richard B. Gilbert
Mar 24, 2012, 12:02:24 PM3/24/12
to
my second toner cartridge. I have the "JetDirect" card so all the
computers in the house can use the printer.
As for circuit breakers, they come in various sizes; I have 15 Ampere
and 20 Ampere breakers in my home. You are supposed to match the
capacity of the circuit with the rating of the breaker. The largest I
ever saw was rated at 300 Amperes. It came to my attention and that of
several hundred others when some idiot connected a 500 Ampere load.
The circuit breaker's protest was dramatic! Much of it vaporized!
Power was off for much of the day while the mess was cleaned up and
a replacement breaker was found and installed.
David Froble
Mar 24, 2012, 4:17:39 PM3/24/12
to
without asking for a credit card #. I had a Panasonic dot matrix printer, which quit. I
called with the error code / message I was getting, just wanting to know if it was broke,
or whatever, and they just wouldn't talk to me without something like $40 up front.
My current technique is before I purchase something, I check out their support. The
Brother support was willing to talk about problems, no charge.
I prefer to support those who will stand behind their products, and who will support their
customers. I definitely do not support vendors who place date timeouts on their ink
cartridges.
Richard B. Gilbert
Mar 24, 2012, 5:02:58 PM3/24/12
to
hour" or it may be included in retail price of the device or software.
There ain't no such thing as a free lunch! If you are getting support
you can be sure that you are paying for it somehow.
The best companies analyze the support requests and try to improve
the user documentation! As we know, there are always some people who
can't or won't read the instructions!
John Wallace
Mar 25, 2012, 5:23:21 AM3/25/12
to
On Mar 24, 5:02 pm, "Richard B. Gilbert" <rgilber...@comcast.net>
wrote:
My experience of HP inkjet printers started with the Deskjet 500 (a
very very long time ago). I still sometimes see and use a ten or so
year old Deskjet 970 which I bought ten years ago but is no longer my
own printer. It has decent printing quality and performance, automatic
duplexing, and still has relatively affordable ink even at HP prices.
After buying the DJ970 I continued to recommend and buy HP printers
for a few years for friends neighbours etc.
I stopped recommending/buying HP after the decrease in quality and
cost effectiveness (as well as cost) of multiple models of HP printers
in comparison with the rise in the cost of ink was so dramatic that it
was clearly a strategy not just an accident.
I've liked Canon for the last few years.
wrote:
very very long time ago). I still sometimes see and use a ten or so
year old Deskjet 970 which I bought ten years ago but is no longer my
own printer. It has decent printing quality and performance, automatic
duplexing, and still has relatively affordable ink even at HP prices.
After buying the DJ970 I continued to recommend and buy HP printers
for a few years for friends neighbours etc.
I stopped recommending/buying HP after the decrease in quality and
cost effectiveness (as well as cost) of multiple models of HP printers
in comparison with the rise in the cost of ink was so dramatic that it
was clearly a strategy not just an accident.
I've liked Canon for the last few years.
Paul Sture
Mar 25, 2012, 11:38:35 AM3/25/12
to
On Sat, 24 Mar 2012 16:17:39 -0400, David Froble wrote:
> My point about Brother is that they have good customer support, and will
> talk to you without asking for a credit card #. I had a Panasonic dot
> matrix printer, which quit. I called with the error code / message I
> was getting, just wanting to know if it was broke, or whatever, and they
> just wouldn't talk to me without something like $40 up front.
>
> My current technique is before I purchase something, I check out their
> support. The Brother support was willing to talk about problems, no
> charge.
>
> I prefer to support those who will stand behind their products, and who
> will support their customers. I definitely do not support vendors who
> place date timeouts on their ink cartridges.
That's a good tip thanks.
> My point about Brother is that they have good customer support, and will
> talk to you without asking for a credit card #. I had a Panasonic dot
> matrix printer, which quit. I called with the error code / message I
> was getting, just wanting to know if it was broke, or whatever, and they
> just wouldn't talk to me without something like $40 up front.
>
> My current technique is before I purchase something, I check out their
> support. The Brother support was willing to talk about problems, no
> charge.
>
> I prefer to support those who will stand behind their products, and who
> will support their customers. I definitely do not support vendors who
> place date timeouts on their ink cartridges.
--
Paul Sture
Paul Sture
Mar 25, 2012, 11:48:15 AM3/25/12
to
On Sun, 25 Mar 2012 03:23:21 -0700, John Wallace wrote:
> My experience of HP inkjet printers started with the Deskjet 500 (a very
> very long time ago). I still sometimes see and use a ten or so year old
> Deskjet 970 which I bought ten years ago but is no longer my own
> printer. It has decent printing quality and performance, automatic
> duplexing, and still has relatively affordable ink even at HP prices.
> After buying the DJ970 I continued to recommend and buy HP printers for
> a few years for friends neighbours etc.
I had a DeskJet 520 mono printer which was a real workhorse and totally
> My experience of HP inkjet printers started with the Deskjet 500 (a very
> very long time ago). I still sometimes see and use a ten or so year old
> Deskjet 970 which I bought ten years ago but is no longer my own
> printer. It has decent printing quality and performance, automatic
> duplexing, and still has relatively affordable ink even at HP prices.
> After buying the DJ970 I continued to recommend and buy HP printers for
> a few years for friends neighbours etc.
reliable. Cartridges could usually be found on offer, sometimes with
some useful software thrown in; I never paid full retail for the
cartridges.
> I stopped recommending/buying HP after the decrease in quality and cost
> effectiveness (as well as cost) of multiple models of HP printers in
> comparison with the rise in the cost of ink was so dramatic that it was
> clearly a strategy not just an accident.
you got it started it would print all day, but getting that first sheet
of paper through could be a nightmare. When the nearby post collection
was at 17:30 you didn't leave it until 17:00 to print a letter!
> I've liked Canon for the last few years.
laptop and modem.
--
Paul Sture
John Smith (who cares if I'm the one @ HP - if here's even still there)
Mar 26, 2012, 9:19:05 AM3/26/12
to
+2 on Brother printers
Fairly priced. Reliable. Good features. Low TCO. Great support.
The only negative is that their colour lasers just don't print photos very
well (colours tend to be muted).
Fairly priced. Reliable. Good features. Low TCO. Great support.
The only negative is that their colour lasers just don't print photos very
well (colours tend to be muted).
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