Case sharing locations and deactivated workers

[nic...@opfistula.org]

Hi, I'm using case sharing through the locations/ organisational structures. Im getting the error message about each user needing to be in one group. Ive checked it and they all are - except the deactivated workers. Does anyone know if deactivated workers need to be in a location? 

thanks Nicola

[Clayton Sims]

Hi Nicola,

Sorry for the late reply here.

Are you receiving that error on-device or in live preview? If so the issue is only related to the current, logged in worker.

Are your mobile workers assigned to case sharing groups or to case sharing locations? It's a bit confusing, but if you are using locations/organizations to do case sharing the workers shouldn't be in an additional case sharing "group". 

-Clayton

On Mon, Sep 18, 2017 at 8:34 AM, <nic...@opfistula.org> wrote:

Hi, I'm using case sharing through the locations/ organisational structures. Im getting the error message about each user needing to be in one group. Ive checked it and they all are - except the deactivated workers. Does anyone know if deactivated workers need to be in a location? 

thanks Nicola

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[Nicola Floyd]

Hi thanks for the reply but don't worry I fixed this already. Thx Nicola 

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Nicola Floyd

Head of Impact and Analysis

Operation Fistula

www.opfistula.org

USA                                            UK
401 Congress Avenue                10 Queen Street Place
Suite 1540                                   London
Austin, TX 78701                        EC4R 1BE

[Clayton Sims]

Glad to hear it. Sorry again I couldn't help out when it was helpful!

On Tue, Oct 3, 2017 at 4:10 PM, Nicola Floyd <nic...@opfistula.org> wrote:

Hi thanks for the reply but don't worry I fixed this already. Thx Nicola 

On Tue, 3 Oct 2017 at 20:52, Clayton Sims <cs...@dimagi.com> wrote:

Hi Nicola,

Sorry for the late reply here.

Are you receiving that error on-device or in live preview? If so the issue is only related to the current, logged in worker.

Are your mobile workers assigned to case sharing groups or to case sharing locations? It's a bit confusing, but if you are using locations/organizations to do case sharing the workers shouldn't be in an additional case sharing "group". 

-Clayton

On Mon, Sep 18, 2017 at 8:34 AM, <nic...@opfistula.org> wrote:

Hi, I'm using case sharing through the locations/ organisational structures. Im getting the error message about each user needing to be in one group. Ive checked it and they all are - except the deactivated workers. Does anyone know if deactivated workers need to be in a location? 

thanks Nicola

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Nicola Floyd

Head of Impact and Analysis

Operation Fistula

www.opfistula.org

USA                                            UK
401 Congress Avenue                10 Queen Street Place
Suite 1540                                   London
Austin, TX 78701                        EC4R 1BE

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