Deleted cases still appearing on tablet

[Simon Berry]

I have deleted cases by reassigning them to a user and then deleting that user.

I have then done a case export and the cases no longer appear which would indicate to me that they have indeed been deleted. However, they still appear on the tablet even after syncing with the server. How can I get rid of them from the tablet?

Simon

[Cory Zue]

Hi Simon,

Sometimes after deleting cases it will be necessary to wipe the user data from the phone. You can do this by logging in, then going to menu --> settings --> menu (again) --> clear user data.

Then just login again and they should disappear.

Cory

--
You received this message because you are subscribed to the Google Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[Simon Berry]

Thank you Cory. I think that should do the trick.

Regards

Simon

6/11/15

--
You received this message because you are subscribed to a topic in the Google Groups "commcare-users" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/commcare-users/1chac4gb_nU/unsubscribe.
To unsubscribe from this group and all its topics, send an email to commcare-user...@googlegroups.com.