Hi all,
One of our field teams has reported the following problem to me: When they are working in an area with poor network coverage, and they try to sync CommCare, sometimes CommCare freezes. When this happens, they are not able to exit CommCare, or stop the syncing process. This means that they are unable to use CommCare (even un-synced) for a number of hours, and sometimes as much as a full day. They report that this has been happening 1-2 times a week, for a period of a couple of months.
Has anyone else experienced this? Does anyone have any solutions or workarounds?
Many thanks,
Julia