email not sending

[Jacob Snyder]

This is the type of error I'm getting:

execution expired

/usr/lib/ruby/1.9.1/net/smtp.rb:540:in `initialize'

/usr/lib/ruby/1.9.1/net/smtp.rb:540:in `open'

/usr/lib/ruby/1.9.1/net/smtp.rb:540:in `tcp_socket'

/usr/lib/ruby/1.9.1/net/smtp.rb:549:in `block in do_start'

/usr/lib/ruby/1.9.1/net/smtp.rb:549:in `do_start'

/usr/lib/ruby/1.9.1/net/smtp.rb:519:in `start'

/var/canvas/vendor/bundle/ruby/1.9.1/gems/actionmailer-2.3.17/lib/action_mailer/base.rb:715:in `perform_delivery_smtp'

/var/canvas/vendor/bundle/ruby/1.9.1/gems/actionmailer-2.3.17/lib/action_mailer/base.rb:556:in `deliver!'

/var/canvas/vendor/bundle/ruby/1.9.1/gems/actionmailer-2.3.17/lib/action_mailer/base.rb:428:in `method_missing'

/var/canvas/app/models/message.rb:613:in `deliver_via_email'

/var/canvas/app/models/message.rb:463:in `deliver'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/performable_method.rb:21:in `perform'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/backend/base.rb:211:in `invoke_job'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:135:in `block (2 levels) in perform'

/usr/lib/ruby/1.9.1/timeout.rb:68:in `timeout'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:135:in `block in perform'

/usr/lib/ruby/1.9.1/benchmark.rb:295:in `realtime'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:129:in `perform'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:102:in `block in run'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:198:in `block in configure_for_job'

/usr/lib/ruby/1.9.1/tmpdir.rb:83:in `mktmpdir'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:196:in `configure_for_job'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:100:in `run'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:75:in `block in start'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:74:in `loop'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/worker.rb:74:in `start'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:155:in `block in spawn_worker'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:151:in `fork'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:151:in `spawn_worker'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:138:in `block (2 levels) in spawn_all_workers'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:138:in `times'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:138:in `block in spawn_all_workers'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:136:in `each'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:136:in `spawn_all_workers'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:98:in `start'

/var/canvas/vendor/plugins/delayed_job/lib/delayed/pool.rb:73:in `run'

/var/canvas/script/delayed_job:5:in `<main>'

Any ideas?

[Cody Cutrer]

Jacob,

That looks like it's timing out trying to connect to your SMTP server. Have you properly configured config/outgoing_mail.yml, and tested that you can connect to that server?

Cody Cutrer

Software Engineer

Instructure

--
 
---
You received this message because you are subscribed to the Google Groups "Canvas LMS Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to canvas-lms-use...@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.

[Jacob Snyder]

and these are my settings in the outgoing_mail.yml config:

production:

  address: "smtp.gmail.com"

  port: "587"

  user_name: "can...@mydomain.edu"

  password: "mypassword"

  authentication: "plain" # plain, login, or cram_md5

  domain: "mydomain.edu"

  outgoing_address: "can...@mydomain.edu"

  default_name: "Instructure Canvas"

[Jacob Snyder]

yeah that must be it, I can't get to the internet at all, but my web server is up without any problems and I can ping everything in my LAN. It sounds like a routing problem, but it used to work fine before I changed my ISP.

[Irsandi Hasan]

have you tried add TLS configuration ?

tls : true

enable_starttls_auto : true

[Jacob Snyder]

We got it to work by pinging the server from our firewall. I have no idea why but everything started working again. Our original settings were all correct.  The only wild card to the equation was getting a new ISP, which is when these issues started.

--
 
---
You received this message because you are subscribed to a topic in the Google Groups "Canvas LMS Users" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/canvas-lms-users/ppUjLt_8onQ/unsubscribe.
To unsubscribe from this group and all its topics, send an email to canvas-lms-use...@googlegroups.com.

For more options, visit https://groups.google.com/groups/opt_out.

--

Jacob Dean Snyder  |  Director of Information Technology
23 Essex Street, Beverly, MA 01915  |  978.867.9607

[20...@ghaps.org]

dear, Jake 

I love you and you are nice guy too and we have you back? 

Love, Jared Cleo Mom dad Zack Mocha