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bhot...@gmail.com

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Jul 5, 2016, 4:39:16 PM7/5/16

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Hi All,

I'm sure I'm missing something simple. Hopefully someone can point me in the right direction.

I have attempted to install Canvas on Ubuntu 14.04 following the Production instructions. However, if I try to reach the site on either port 80 or port 443, I receive the following error: ERR_ADDRESS_UNREACHABLE

I don't receive any error messages in the Apache error log.

The only error that I see in the Canvas errors log has been:

ssl:warn] [pid 2261] AH01909: RSA certificate configured for canvas.mydomain.org:443 does NOT include an ID which matches the server name

canvas_errors.log.

I think I've fixed that by changing the hostname of the server to the complete FQDN.

I'm getting the following when running: sudo /etc/init.d/canvas-init start (or restart)

Calling Delayed::Pool.new directly is deprecated. Use `Delayed::CLI.new.run()` instead.

Delayed::Pool#run is deprecated and will be removed. Use `Delayed::CLI.new.run()` instead.

Daemonizing...

What am I missing? Thanks for any help that anyone can provide!

Brad

Graham Ballantyne

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Jul 5, 2016, 5:15:17 PM7/5/16

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Brad,

Have you tried accessing the server from itself (e.g. `curl localhost:443` or `curl localhost:80`)? I'm wondering if there's a firewall rule or something in place preventing you from accessing the server from outside.

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Graham Ballantyne
IT Services
Simon Fraser University

Brad Firestone

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Jul 6, 2016, 10:39:28 AM7/6/16

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Thanks Graham!

That was one of my thoughts too, and I am pretty sure I have disabled any local firewalls on this server. UFW shows that it’s inactive. I also have Webmin running on the server and I can reach it just fine. I can also SSH into the server without problems.

Here is the output that I get from ‘curl localhost:80’. (I get the same output using the FQDN.)

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<title>302 Found</title>

</head><body>

<h1>Found</h1>

<p>The document has moved <a href="https://canvas.globalnaz.org/">here</a>.</p>

<hr>

<address>Apache/2.4.7 (Ubuntu) Server at canvas.globalnaz.org Port 80</address>

</body></html>

And here is the output from ‘curl localhost:443’.

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<title>400 Bad Request</title>

</head><body>

<h1>Bad Request</h1>

<p>Your browser sent a request that this server could not understand.<br />

Reason: You're speaking plain HTTP to an SSL-enabled server port.<br />

Instead use the HTTPS scheme to access this URL, please.<br />

</p>

<hr>

<address>Apache/2.4.7 (Ubuntu) Server at canvas.globalnaz.org Port 443</address>

</body></html>

This seems like it’s working right at the localhost. The same curl requests give the following response when run from a different server:

curl: (7) Failed to connect to canvas.mydomain.org port 80: Network is unreachable

So this seems to be some sort of network issue and not Canvas specific. (Unless there’s some sort of “firewall” in Passenger or other pieces of Canvas. I am a Passenger/Canvas newbie.) I’ll keep trying to figure it out. Thanks for the help!

Brad

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