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Web access to HMC failing to connect

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John Mattson

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Nov 23, 2015, 3:17:09 PM11/23/15
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I have an HMC running 2.10.2 version on a Unix box. It works just fine
from its attached console, but refuses access from our local LAN.
Basically attempts to connect to it just wait and time out.
- HMC on a "10" network
- I can Ping it fine, and the DNS name, and the DNS name resolves properly
- Cannot telnet, or make other type of connection
- I confirmed with my network folk that the ports in the 2.10.2 HMC manual
Appendix c were open, and he stated that not only were they open, but there
is no firewall inside this local net.
- I confirmed that
Hardware Management Console Settings
Customize Console Services
Remote Operation is ENABLED
- I confirmed that my UID had Remote Web access enabled, even tho I am not
even getting to the login screen.
So everything I have been able to research appears in order, but I am
still unable to connect. Any suggestions where to look here?

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Lizette Koehler

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Nov 23, 2015, 4:01:23 PM11/23/15
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Could you provide any specific messages you are getting when you are refused connection?

Lizette

John Mattson

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Nov 23, 2015, 4:30:47 PM11/23/15
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Greetings, Lizette, Messages are not too helpful, I fear. I did not setup
or configure the Unix box, so I cannot add much about how it was setup by
my predecessor.

This page can’t be displayed

- Make sure the web address http://10.16.xx.xx is correct.
- Look for the page with your search engine.
- Refresh the page in a few minutes.

Jerry Whitteridge

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Nov 23, 2015, 5:16:27 PM11/23/15
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Try

https://your.ip.address.here/preloginmonitor/index.jsp


Also

Check in Hardware Management Console Settings --> Customize Network settings that there is a default route set
--> Customize Console Services that Remote Operation is enabled
--> " " " that The SSL settings are correct


Jerry Whitteridge
Manager Mainframe Systems & Storage
Albertsons - Safeway Inc.
925 738 9443
Corporate Tieline - 89443

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John Mattson

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Nov 23, 2015, 6:34:02 PM11/23/15
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Thanks, Jerry.
I confirmed valid gateway / default route is good. I also checked in
Network Diag and confirmed that I could successfully Ping my PC from the
HMC, so I think those parts appear to be working correctly.
Customize Console Services>Remote Operation is enabled
I could not find any place in HMC for SLL Settings (I am on v2.10.1)

On a hunch I enabled SSL2 & SSL3 in my IE browser, and got to the HMC
"front page". I installed our cert on my PC, and I think I am past the
initial problem. Now I have to recycle my browser/PC and see if I am
totally connected now. MANY THANKS,

Lester, Bob

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Nov 24, 2015, 6:37:52 PM11/24/15
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Hi Jerry,

While I'm not the OP, I've also been battling this problem in a very similar environment.

Your suggestion worked a dream! I've been using a favorite in my browser to get there for years. Got rid of that, followed your suggestion, got logged on - and (re)bookmarked it!

Thanks Again!
BobL
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Jerry Whitteridge

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Nov 24, 2015, 6:39:54 PM11/24/15
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Great !

John Mattson

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Nov 30, 2015, 3:33:34 PM11/30/15
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Finally solved this. It was part of the IE configuration.
If you get the Login page missing the USERID: PASSWORD: boxes...

Check in IE>Internet Options>Advanced
that HTTP 1.1 and all of the SSL & TLS are checked

Check IE > Compatibility View Settings
That the HMC url is not in the list and that Compatibility box is not
checked.

Elardus Engelbrecht

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Nov 30, 2015, 3:48:23 PM11/30/15
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John Mattson wrote:

>Finally solved this. It was part of the IE configuration.

Cool! What was your Internet Exploder (sic) version? Sorry that I ask, but if you mentioned that, I probably missed that in this thread.


>Check in IE>Internet Options>Advanced
> that HTTP 1.1 and all of the SSL & TLS are checked

Only HTTP 1.1? With or without proxy? All 5 SSL and TLS checked (on IE v10)?


>Check IE > Compatibility View Settings
> That the HMC url is not in the list and that Compatibility box is not checked.

Hmmmmmmm, interesting. Not checked? I would expect the reverse, but Ok. Thanks. That is news to me. Thanks again!

What about your other browsers like FireFox and Chrome? Or are you not using them?

Thanks for your post. I believe you will save lots of grey hairs in the future for others.

Groete / Greetings
Elardus Engelbrecht

John Mattson

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Nov 30, 2015, 6:47:30 PM11/30/15
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Greetings Elardius
Using IE 11 and Win 7. I am going to just use IE rather than try to
figure this out on Chrome
I clicked HTTP 1.1 and the PROXY
Yes, all SSL and TLS checked.
If I can "give back" to this list that would be great. I often feel
that I get so much more than I contribute. At least when I do find an
answer I post it. One of my few disappointments on this list is when I
find a thread identical or similar to my problem and those involved give up
or solve it and never post how.

On Mon, Nov 30, 2015 at 12:48 PM, Elardus Engelbrecht <
elardus.e...@sita.co.za> wrote:

> John Mattson wrote:
>
> >Finally solved this. It was part of the IE configuration.
>
> Cool! What was your Internet Exploder (sic) version? Sorry that I ask, bu=
> t if you mentioned that, I probably missed that in this thread.
>
>
> >Check in IE>Internet Options>Advanced
> > that HTTP 1.1 and all of the SSL & TLS are checked
>
> Only HTTP 1.1? With or without proxy? All 5 SSL and TLS checked (on IE v1=
> 0)?
>
>
> >Check IE > Compatibility View Settings
> > That the HMC url is not in the list and that Compatibility box is not=
> checked.
>
> Hmmmmmmm, interesting. Not checked? I would expect the reverse, but Ok. T=
> hanks. That is news to me. Thanks again!
>
> What about your other browsers like FireFox and Chrome? Or are you not us=
> ing them?
>
> Thanks for your post. I believe you will save lots of grey hairs in the f=

Elardus Engelbrecht

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Dec 1, 2015, 5:14:03 AM12/1/15
to
John Mattson wrote:

> Using IE 11 and Win 7. I am going to just use IE rather than try to figure this out on Chrome
> I clicked HTTP 1.1 and the PROXY
> Yes, all SSL and TLS checked.

Ok. Thanks. Much appreciated!

> If I can "give back" to this list that would be great. I often feel that I get so much more than I contribute. At least when I do find an answer I post it.

Many thanks. I usually do that sometimes, but most of the time I'm giving advice or sometimes jokes.

>One of my few disappointments on this list is when I find a thread identical or similar to my problem and those involved give up or solve it and never post how.

That I also observed, but then there are also spelling errors which could make a thread "disappear" from your searches.

Groete / Greetings
Elardus Engelbrecht

Joke:

A blondie walks in a sex shop, points to a red thing while asking the shop steward, "I want that red vibrator."

"Sorry, ma'am, but that is a fire extinguisher."

Oh, dear, poor girl, her burning lust was extinguished!
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