Recruiting: Linux / Support Engineer - Pretoria based

[Peter van der Walt (Gmail)]

Hi All

NETCB.com is recruiting again.  Lucky candidates get to report directly to me (:

See https://www.linkedin.com/jobs2/view/30307864 

Install and support a variety of Linux / Novell based solutions

Focus areas:

• SuSE Linux:  (familiarity with Tomcat, OpenSSL, Apache, Postfix, Networking, Troubleshooting)
  
• Novell/NetIQ: (All products, internal training will be provided, past experience beneficial)
  
• Knowledge Management (Novell Vibe) - experience with CMS systems, as well as designing customer solutions around a CMS system would be beneficial
• VMware: Install, Configure and Troubleshooting
  
• Hardware:  Servers, Storage, Networks (HP, IBM, Cisco, Mikrotik)
  

Skillset prerequisite:

• Linux and other O/S experience
  
• Troubleshooting skills - ability to logically apply troubleshooting methods to quickly resolve problems
  
• Security:  Apply hardening to new and existing installation (OpenSSL, Java Keytool, iptables firewalls, best practise patching)
  

Personality:

• Abillty to perform as part of team or working by yourself
  
• Travel:  You will be required to visit customers throughout South Africa and East Africa, as well as occational conferences in Europe and the United States
  
• Attention to detail, Hardworking, Loyal
  
• Outstanding customer service skills
  
• High level of intitiative and self-motivation
  

Responsibilities:

• Troubleshoot and resolve complex, critical and sensitive support issue over the phone, electronically or on-site
  
• Engage with next-level support or product/project management
  
• Document solutions to known issues
  
• Manage status and activity reporting to Customers and NETCB
  
• Occationally be on call after hours and weekends
  

Minimum qualifications:

• At least 3 years of experience in a technical support
  
• Solid knowledge of shell and basic system commands
  
• Familiarity with RPM based Linux Systems
  
• Solid understanding of hardware architectures (x86 and x86_64)
  
• Experience with heterogenous networks and network operating systems such as Linux, Unix, Windows
  
• Ability to travel to customer locations and resolve technical issues while maintaining a good relationship with the customer and NETCB
  
• Fluent in English

Kind regards

Peter