XML Parsing Error: junk after document element
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Abhijeet Dutta
May 8, 2016, 4:51:39 AM5/8/16
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Hello Team,
I have faced few errors in the process of setting up BBB in my server as I am a newbie in this field. Now there is a new kind of error I am facing. Please see the error below and suggest:
XML Parsing Error: junk after document element
Line Number 1, Column 153:
<response><returncode>FAILED</returncode><errors><error key='noConfigFound' message='We could not find a config for this request.'/></errors></response><!DOCTYPE html>
--------------------------------------------------------------------------------------------------------------------------------------------------------^
I face this error when I try to join the demo meeting room which is there in : webfeniks.com
PLEASE HELP!!!
Fred Dixon
May 8, 2016, 10:59:10 AM5/8/16
to bigbluebu...@googlegroups.com
Hi Abhijeet,
Did you make any configuration changes to BigBlueButton (outside the documentation)? Did the join request work before?
Regards,... Fred
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Abhijeet Dutta
May 8, 2016, 11:08:51 AM5/8/16
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Hi Fred,
Thank you for replying!!!
I followed just the steps given in "http://docs.bigbluebutton.org/support/faq.html#can-i-provide-external-access-to-a-bigbluebutton-server-behind-my-firewall". Just to replace the public IP with the domain name.
However, apart from making the changes. This was the first time that I received any other error apart from the Error 500 i.e. port 1935 and 9123 not getting connected with external IP.
Please suggest any solution, as I had mentioned earlier that I am a newbie.
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Thanks & Regards
Abhijeet Kumar
Fred Dixon
May 8, 2016, 11:22:59 AM5/8/16
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Hi Abhijeet,
Can you post the output of
sudo bbb-conf --check
(We can see you had done this before in another thread, but we want to see if the above command still outputs any errors).
Regards,... Fred
Abhijeet Dutta
May 8, 2016, 11:29:43 AM5/8/16
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Hello Fred,
Please see below the output for sudo bbb-conf --check:
BigBlueButton Server 0.9.1 (402)
Kernel version: 4.2.0-35-generic
Distribution: Ubuntu 14.04.4 LTS (64-bit)
Memory: 3861 MB
/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
Port test (tunnel): webfeniks.com
Red5: webfeniks.com
useWebrtcIfAvailable: true
/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)
websocket port: 5066
WebRTC enabled: true
/etc/nginx/sites-available/bigbluebutton (nginx)
server name: webfeniks.com
port: 80
bbb-client dir: /var/www/bigbluebutton
/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
bbb-web host: 192.168.0.159
/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)
api url: webfeniks.com
/var/www/bigbluebutton/check/conf/config.xml (client check)
client check: webfeniks.com
/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
voice conference: FreeSWITCH
capture video: true
capture desktop: true
/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
playback host: webfeniks.com
** Potential problems described below **
# IP does not match:
# IP from ifconfig: 192.XXX.XX.XXX
# /etc/nginx/sites-available/bigbluebutton: webfeniks.com
# Warning: API URL IPs do not match host:
#
# IP from ifconfig: 192.XXX.XX.XXX
# /var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp: webfeniks.com
# Warning: You are running BigBlueButton on a server with less than 4G of memory . Your
# performance may suffer.
# Warning: The API demos are installed and accessible from:
#
# http://192.XXX.XX.XXX/
#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
# sudo apt-get purge bbb-demo
# Warning: The client self check is installed and accessible from:
#
I request you to visit "www.webfeniks.com" and try to join the meeting.
Fred Dixon
May 8, 2016, 4:38:12 PM5/8/16
to bigbluebu...@googlegroups.com
Hi Abhijeet,
I think the problem is highlighted on this line
> /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
> bbb-web host: 192.168.0.159
You have your server setup to serve from webfeniks.com, but the bigbluebutton application (running within tomcat7) is being told to listen on the local IP address. If you edit
/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties
and change the setting for bigbluebutton.web.serverURL to be
bigbluebutton.web.serverURL=http://webfeniks.com
and then restart your server
sudo bbb-conf --restart
It should work.
Try the above and let us know the results.
Regards,.. Fred
Abhijeet Dutta
May 8, 2016, 4:41:27 PM5/8/16
to bigbluebu...@googlegroups.com
Hello Fred,
Thank you for the reply!!!
One of the developers helped me resolve this issue and got me going.
This is the solution that was provided and helped me resolve this issue.
Thank you for such a great product and the help that is provided to set up and use it.
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