HTTP Status 503 - BigBlueButton on api call
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Miodrag Gavranov
Mar 22, 2015, 2:49:43 PM3/22/15
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I've installed BBB without much problems and <my-server-ip>/bigbluebutton/api returns: <response> <returncode>SUCCESS</returncode> <version>0.9</version> </response> however, demo API call to create meeting returns ERROR 500 and: java.lang.NullPointerException at org.apache.jsp.demo1_jsp.getJoinURL(demo1_jsp.java:220) at org.apache.jsp.demo1_jsp._jspService(demo1_jsp.java:1180) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:745) ... any attempt to call any API directly for ex. http://176.106.121.39/bigbluebutton/api/create? name=Test+Meeting&meetingID=abcdef&attendeePW=111222&moderatorPW=333444 returns error 503 instead of xml. bbb-conf -check: BigBlueButton Server 0.9.0-beta (657) Kernel version: 3.13.0-46-generic Distribution: Ubuntu 14.04.2 LTS (64-bit) Memory: 3947 MB /var/www/bigbluebutton/client/conf/config.xml (bbb-client) Port test (tunnel): 176.106.121.39 Red5: 176.106.121.39 useWebrtcIfAvailable: true /opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH) websocket port: 5066 WebRTC enabled: true /etc/nginx/sites-available/bigbluebutton (nginx) server name: 176.106.121.39 port: 80 bbb-client dir: /var/www/bigbluebutton /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web) bbb-web host: 176.106.121.39 /var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos) api url: 176.106.121.39 /var/www/bigbluebutton/check/conf/config.xml (client check) client check: 176.106.121.39 /usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5) voice conference: FreeSWITCH capture video: true capture desktop: true /usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback) playback host: 176.106.121.39 ** Potential problems described below ** # Not Running: redis-server # Warning: The API demos are installed and accessible from: # # http://176.106.121.39/ # # These API demos allow anyone to access your server without authentication # to create/manage meetings and recordings. They are for testing purposes only. # If you are running a production system, remove them by running: # # sudo apt-get purge bbb-demo # Warning: The client self check is installed and accessible from: # # http://176.106.121.39/check # dpkg -l | grep bbb : root@server2:~# dpkg -l | grep bbb ii bbb-apps 0.9.0-1ubuntu88 amd64 BigBlueButton applications for Red5 ii bbb-apps-deskshare 0.9.0-1ubuntu25 amd64 BigBlueButton deskshare module for Red5 ii bbb-apps-sip 0.9.0-1ubuntu19 amd64 BigBlueButton SIP module for Red5 ii bbb-apps-video 0.9.0-1ubuntu18 amd64 BigBlueButton video module for Red5 ii bbb-check 0.9.0-1ubuntu35 all Self-check page for end-users to check if their ii bbb-client 0.9.0-1ubuntu235 all BigBlueButton Flash client ii bbb-config 0.9.0-1ubuntu42 all BigBlueButton configuration ii bbb-demo 0.9.0-1ubuntu8 amd64 BigBlueButton API demos ii bbb-freeswitch 0.9.0-1ubuntu38 amd64 BigBlueButton build of FreeSWITCH 1.5.x ii bbb-mkclean 0.8.7-1 amd64 tool to clean and optimize Matroska and WebM files ii bbb-office 0.9.0-1ubuntu6 amd64 BigBlueButton wrapper for LibreOffice ii bbb-playback-presentation 0.9.0-1ubuntu11 amd64 BigBluebutton playback of presentation ii bbb-record-core 0.9.0-1ubuntu37 amd64 BigBlueButton record and playback ii bbb-red5 0.9.0-1ubuntu25 amd64 The Red5 server for bbb ii bbb-swftools 0.9.2-1ubuntu14 amd64 The swftools files for bbb ri bbb-web 0.9.0-1ubuntu54 all BigBlueButton API ii bigbluebutton
Richard Alam
Mar 22, 2015, 3:06:10 PM3/22/15
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On Sun, Mar 22, 2015 at 2:49 PM, Miodrag Gavranov <miodrag....@gmail.com> wrote:
I've installed BBB without much problems and <my-server-ip>/bigbluebutton/api returns: <response> <returncode>SUCCESS</returncode> <version>0.9</version> </response>
Take a look at /var/log/bigbluebutton/bbb-web.log which might point to the issue.
Richard
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Miodrag Gavranov
Mar 23, 2015, 6:39:51 AM3/23/15
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Here is the output:
root@server2:/var/log/bigbluebutton# sudo trail -f bbb-web.log
sudo: trail: command not found
root@server2:/var/log/bigbluebutton# sudo tail -f bbb-web.log
2015-03-23 11:31:56,997+01:00 DEBUG org.bigbluebutton.api.MeetingService - Cleaning up expired meetings
2015-03-23 11:32:53,613+01:00 WARN org.bigbluebutton.web.services.KeepAliveService - bbb-apps is down!
2015-03-23 11:32:56,997+01:00 DEBUG org.bigbluebutton.api.MeetingService - Trigger cleaning up expired meetings
2015-03-23 11:32:56,997+01:00 DEBUG org.bigbluebutton.api.MeetingService - Cleaning up expired meetings
2015-03-23 11:33:53,614+01:00 WARN org.bigbluebutton.web.services.KeepAliveService - bbb-apps is down!
2015-03-23 11:33:56,998+01:00 DEBUG org.bigbluebutton.api.MeetingService - Trigger cleaning up expired meetings
2015-03-23 11:33:56,998+01:00 DEBUG org.bigbluebutton.api.MeetingService - Cleaning up expired meetings
2015-03-23 11:34:53,615+01:00 WARN org.bigbluebutton.web.services.KeepAliveService - bbb-apps is down!
2015-03-23 11:34:56,998+01:00 DEBUG org.bigbluebutton.api.MeetingService - Trigger cleaning up expired meetings
2015-03-23 11:34:56,998+01:00 DEBUG org.bigbluebutton.api.MeetingService - Cleaning up expired meetings
2015-03-23 11:35:53,617+01:00 WARN org.bigbluebutton.web.services.KeepAliveService - bbb-apps is down!
2015-03-23 11:35:56,999+01:00 DEBUG org.bigbluebutton.api.MeetingService - Trigger cleaning up expired meetings
2015-03-23 11:35:56,999+01:00 DEBUG org.bigbluebutton.api.MeetingService - Cleaning up expired meetings
I see that bbb-apps is down but I don't know why or how to fix it. On the other machine everything went fine... Can you point me to the right direction?
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Sa poštovanjem,
Miodrag Gavranov
Miodrag Gavranov
Miodrag Gavranov
Mar 23, 2015, 6:46:59 AM3/23/15
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I've also noticed that bbb-conf says that redis server is not running. Here is my redis-server version:
root@server2:/var/log/bigbluebutton# redis-server -v
Redis server v=2.8.4 sha=00000000:0 malloc=jemalloc-3.4.1 bits=64 build=a44a05d76f06a5d9
Fred Dixon
Mar 23, 2015, 8:09:40 AM3/23/15
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Hi Miodrag,
> # Not Running: redis-server
You need redis to run BigBlueButton. Check the contents of
/var/log/redis/redis-server.log
for errors or exceptions that may indicate why your redis server is not running.
Regards,... Fred
BigBlueButton Developer
BigBlueButton on twitter: @bigbluebutton
Miodrag Gavranov
Mar 23, 2015, 12:08:17 PM3/23/15
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Thank you! Now it works. Many thanks,
suthar kiran Ambalal
Jul 15, 2016, 4:41:34 AM7/15/16
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Hi i am facing this issue. I followed all the discussion of above. My Redis Server is also running. I am not able to understand the problem.
Response of http://192.168.0.206/bigbluebutton/api
<response>
<returncode>SUCCESS</returncode>
<version>1.0</version>
</response>
Output of sudo bbb-conf --check is as follow
BigBlueButton Server 1.0.0 (1054)
Kernel version: 3.16.0-4-amd64
(64-bit)
Memory: 11542 MB
/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
Port test (tunnel): 192.168.0.206
Red5: 192.168.0.206
useWebrtcIfAvailable: true
/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)
websocket port: 5066
WebRTC enabled: true
/etc/nginx/sites-available/bigbluebutton (nginx)
server name: 192.168.0.206
port: 80
bbb-client dir: /var/www/bigbluebutton
/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
bbb-web host: 192.168.0.206
/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)
url: 192.168.0.206
/var/www/bigbluebutton/check/conf/config.xml (client check)
client check: 192.168.0.206
/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
voice conference: FreeSWITCH
capture video: true
capture desktop: true
/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
playback host: 192.168.0.206
** Potential problems described below **
# Warning: The API demos are installed and accessible from:
#
#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
# sudo apt-get purge bbb-demo
# Warning: The client self check is installed and accessible from:
#
#
When i try to create a meeting, I get the same Null pointer exception shown by Miodrag Gavranov
Now when i do sudo bbb-conf --debug, I see following error
/var/lib/tomcat7/logs/catalina.out:java.io.IOException: Server returned HTTP response code: 503 for URL: http://192.168.0.206/bigbluebutton/api/create?name=Demo+Meeting&meetingID=Demo+Meeting&voiceBridge=72670&attendeePW=ap&moderatorPW=mp&record=false&checksum=f10fe582778103f761e7be06b24b1ac492f268c5
/var/lib/tomcat7/logs/catalina.out:java.lang.NullPointerException
Your help would be appreciated.
Thanks in advance.
Richard Alam
Jul 22, 2016, 10:49:41 AM7/22/16
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Check /var/log/bigbluebutton/bbb-web.log for some clues.
You can also use API mate to make the request so you will see the real response from the server instead of the grails error.
Richard
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