ATG(9.4) BCC first time set up Error

[Devika Awasthi]

Hello All,

We are trying to set up a BCC instance and are facing this login issue very often(after every server restart).Attached here for referance.

Error in the server logs:

ERROR [DynamoServlet] BIZUI page error: statusCode: 500 message: null requestURI: /atg/bcc servletName: PageTemplateDispatchServlet exceptionType: class java.lang.NullPointerException

 ERROR [DynamoServlet]

java.lang.NullPointerException

        at atg.userprofiling.preview.PreviewProfileRequestProcessor.cleanup(PreviewProfileRequestProcessor.java:424)

        at atg.userprofiling.ProfileRequestServlet.cleanupProcessors(ProfileRequestServlet.java:515)

        at atg.userprofiling.ProfileRequestServlet.service(ProfileRequestServlet.java:442)

Tried below options:

1. Cleared cookies, incognito mode etc..no luck

2. Deleted tmp, log folders and server restart - It did help to resolve the issue the very first  time , however this issue comes up everytime server is restarted and right now even deleting these folders is not helping.

One thing to highlight here is DB we are using is a shared one, meaning one of the other environment also uses the same, but this is temporary set up, we are getting a new DB set up in place soon so this sharing won't stay this way for long, but can this be an issue?

Any pointers/suggestions would be really helpful!!

Thanks.

Best Regards.

[Palraj Jp]

Hi,

To avoid this issue try to set preview web application or disable preview option using web.xml configuration.

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[Devika Awasthi]

Thanks Pankaj.

But in my BIZUI web.xml preview is already disabled:

<context-param>

<param-name>atg.preview</param-name>

<param-value>false</param-value>

</context-param>

Did you mean anything else?

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[Devika Awasthi]

One more thing if I remove PreviewProfileRequestProcessor from ProfileRequestSrvlet, I still get same behaviour with a different exception stack trace:

03:35:28,917 ERROR [DynamoServlet] BIZUI page error: statusCode: 500 message: null requestURI: /atg/bcc/ servletName: PageTemplateDispatchServlet exceptionType: class java.lang.NullPointerException

03:35:28,918 ERROR [DynamoServlet]

java.lang.NullPointerException

        at atg.commerce.promotion.PromotionTools.getPromotions(PromotionTools.java:1871)

        at atg.commerce.pricing.PricingModelHolder.initializeAllPromotions(PricingModelHolder.java:364)

        at atg.commerce.pricing.PricingModelHolder.initializePricingModels(PricingModelHolder.java:382)

        at atg.commerce.pricing.PricingModelHolder.doStartService(PricingModelHolder.java:391)

        at atg.nucleus.GenericService.startService(GenericService.java:496)

        at atg.nucleus.NucleusNameResolver.startService(NucleusNameResolver.java:1385)

        at atg.nucleus.MultiRootNameResolver.configureAndStartService(MultiRootNameResolver.java:955)

Please suggest.

[AKB]

Hi, 

It is not recommended to share your pub scheme between multiple bcc clusters. In each restart the server update your pub scheme respective to it.  In this case we might get data issue in backend and it might cause issue. Better use separate DB for each instance.

Regards

A.Kumaresh Babu

 

On Thu, 12 Jan 2017 at 10:29 PM, Devika Awasthi <awast...@gmail.com> wrote:

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[Devika Awasthi]

hmm..Ya..Thanks AKB. We shall do that.

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[Sunny]

Hi,

It seems you are opening Store & BCC on same browser. Also dyn/admin should not be open on that browser.
Please try different browsers.

Regards,
Sunny K.

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From: Devika Awasthi
Sent: ‎13-‎01-‎2017 10:49 AM
To: atg_...@googlegroups.com
Subject: Re: [atg_tech:7631] ATG(9.4) BCC first time set up Error

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[Devika Awasthi]

Thanks...No I am not doing that, In fact I am opening that in incgnito mode, only one tab is opened! :( 

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[Sunny]

Also you can check if your store instance get started before you started bcc instance. Don't know why you using incognito mode? Any specific reason?

Regards,
Sunny K.

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From: Devika Awasthi
Sent: ‎13-‎01-‎2017 11:06 AM
To: atg_...@googlegroups.com
Subject: Re: [atg_tech:7632] ATG(9.4) BCC first time set up Error

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[Devika Awasthi]

no Sunny..only pub instance is up in my machine. To avoid cookies, caching issues etc.

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[amit ingle]

Hi Devika,

Delete entries from below table from pub db.

EPUB_WF_SERVER_ID

DSI_SERVER_ID

And restart server.

Regards,

Amit

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[Devika Awasthi]

Thanks Amit, I ll try this ..

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