Hi all,
I am trying to create a new search project from BCC search administration and I am getting the following error message
"An unexpected error has occurred. Please try again later or contact system administrator."
Please find below the server log. Could you please help me resolve this issue.
11:52:43,980 ERROR [SearchClickThroughServlet]
javax.servlet.ServletException: java.lang.NoClassDefFoundError: org/apache/jsp/searchadmin/project_jsp$project_jspHelp
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:273)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at atg.servlet.GenericFilterService.doFilterChain(GenericFilterService.java:599)
at atg.servlet.GenericFilterService.handleDoFilter(GenericFilterService.java:462)
at atg.servlet.GenericFilterService.doFilter(GenericFilterService.java:409)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at atg.servlet.pipeline.TailPipelineServlet.service(TailPipelineServlet.java:148)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.pipeline.DispatcherPipelineServletImpl.service(DispatcherPipelineServletImpl.java:253)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.http.CookieBufferServlet.service(CookieBufferServlet.java:97)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.userprofiling.ExpiredPasswordServlet.service(ExpiredPasswordServlet.java:356)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.pipeline.MimeTyperPipelineServlet.service(MimeTyperPipelineServlet.java:206)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.droplet.DropletEventServlet.service(DropletEventServlet.java:565)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.sessionsaver.SessionSaverServlet.service(SessionSaverServlet.java:2442)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.epub.servlet.LocaleServlet.service(LocaleServlet.java:63)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.epub.servlet.ProjectServlet.service(ProjectServlet.java:87)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.epub.servlet.PublishingSecurityServlet.service(PublishingSecurityServlet.java:58)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.commerce.order.CommerceCommandServlet.service(CommerceCommandServlet.java:128)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.commerce.promotion.PromotionServlet.service(PromotionServlet.java:191)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.userprofiling.AccessControlServlet.service(AccessControlServlet.java:602)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.userprofiling.PageEventTriggerPipelineServlet.service(PageEventTriggerPipelineServlet.java:169)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.userprofiling.SessionEventTrigger.service(SessionEventTrigger.java:461)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.search.servlet.SearchClickThroughServlet.service(SearchClickThroughServlet.java:405)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.projects.store.servlet.pipeline.ShoppingContextServlet.service(ShoppingContextServlet.java:136)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.userprofiling.ProfileRequestServlet.service(ProfileRequestServlet.java:480)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.pipeline.CachePreventionServlet.service(CachePreventionServlet.java:119)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.projects.store.servlet.pipeline.ProtocolSwitchServlet.service(ProtocolSwitchServlet.java:287)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.pipeline.DynamoPipelineServlet.service(DynamoPipelineServlet.java:469)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.pipeline.PathAuthenticationPipelineServlet.service(PathAuthenticationPipelineServlet.java:370)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.userprofiling.sso.PassportServlet.service(PassportServlet.java:561)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.security.ThreadUserBinderServlet.service(ThreadUserBinderServlet.java:91)
at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
at atg.servlet.pipeline.HeadPipelineServlet.passRequest(HeadPipelineServlet.java:1123)
at atg.servlet.pipeline.HeadPipelineServlet.service(HeadPipelineServlet.java:805)
at atg.servlet.pipeline.PipelineableServletImpl.service(PipelineableServletImpl.java:231)
at atg.filter.dspjsp.PageFilter.doFilter(PageFilter.java:227)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NoClassDefFoundError: org/apache/jsp/searchadmin/project_jsp$project_jspHelper
at java.lang.Class.getDeclaredConstructors0(Native Method)
at java.lang.Class.privateGetDeclaredConstructors(Class.java:2357)
at java.lang.Class.getConstructor0(Class.java:2671)
at java.lang.Class.newInstance0(Class.java:321)
at java.lang.Class.newInstance(Class.java:303)
at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:144)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
... 78 more
Thanks
Svjay