How to add comment and attach document for a Support ticket? (Error: 403 Forbidden)

[QualityHU]

Hi to All,

I can successfully - "post ticket",  - "upload file and attach to ticket",  and  "post comment to a given ticket"  via API _if_ the given user have Ticket tool permission: "Edit"

Now the problem:

I would like to post a _support_ ticket via API, and I do not want the user have Ticket tool permission, just want to give her/him Support tool permission: "Edit".

So I discovered there is an "is_support" field in ticket object (see doc:http://api-doc.assembla.com/content/ref/ticket_fields.html)

It says: "Virtual attribute used for support tickets creation. Pass true if you want the ticket to be created with Support tool permissions."

And it works... If I call POST ticket and fill the ticket object with this is_support=true, then even the user has no Ticket tool permission, but has Support Tool "Edit" permission it successfully creates a ticket.

Unfortunatelly with the very same user with the very same permission can not add documents or comments to the created support ticket: API Answers: 403 Forbidden

Please note: Everything works if I give Ticket Tool permssion "Edit" for the user. (what I do not want to)

Question: How to call the API for a successfully created support ticket with a user who have only Support Tool permission and have not Ticket tool permission to add document? and add comments??

Additional info: 

Used API for document creation and adding:

http://api-doc.assembla.com/content/ref/documents_create.html

Used API for comment creation and adding:

http://api-doc.assembla.com/content/ref/ticket_comments_create.html

Thanks in advance

[Stanislav Kolotinskiy]

Hi,

user that creates the ticket should have Edit permission in Files tool in order to add documents. Unfortunately, adding comments to support tickets through API is not implemented.

Regards,
Stanislav