Not able to attach file to ticket using API

[shaveta sharma]

Apr 25

I am not able to attach file to existing ticket.

I am getting  following error :- 
HTTP status: 500{"status":"500","error":"Internal Server Error"}

URL used is:-
http://api.assembla.com/v1/spaces/gpsi-internal-projects/documents.json

Data posted in JSON is:-
    $postData['document'] = array(
         'ticket_id'=>'1136',
          'name'=>'success.png',
          'file'=>$data['file'],
     );

In ticket id I have tried with both ticket number and ticket ID, but no success.

Regards
Shaveta

[Stanislav Kolotinskiy]

Hi Shaveta,

here is how I’m attaching a document to the ticket:

curl -i -XPOST -H "X-Api-Key: _" -H "X-Api-Secret: _" -H "Content-Type: multipart/form-data" "https://api.assembla.com/v1/spaces/_space_id/documents.json" -F "document[file]=@/path/to/file" -F "document[name]=file.ext" -F "document[ticket_id]=_ticket_id" -F "document[attachable_id]=_ticket_id" -F "document[attachable_type]=Ticket"

HTTP/1.1 100 Continue

HTTP/1.1 201 Created

Date: Fri, 28 Apr 2017 13:31:38 GMT

Content-Type: application/json; charset=utf-8

Transfer-Encoding: chunked

Connection: keep-alive

Set-Cookie: __cfduid=d653ffdb64659c21d00e94ac222fb5fbc1493386297; expires=Sat, 28-Apr-18 13:31:37 GMT; path=/; domain=.assembla.com; HttpOnly

Cache-Control: max-age=0, private, must-revalidate

X-XSS-Protection: 1; mode=block

X-Log-Plan-Paid-At: 2016-02-05 01:33:47

X-Request-Id: 0a850c7a-3c01-4bab-9d2d-c11d1ddbf1b5

ETag: W/"b865c223b572a1e652a04b97b0d634e7"

X-Frame-Options: SAMEORIGIN

X-Runtime: 0.526502

X-Content-Type-Options: nosniff

X-Powered-By: Phusion Passenger 5.0.28

Location: https://api.assembla.com/v1/spaces/_space_id/documents/_document_id

Status: 201 Created

Server: cloudflare-nginx

CF-RAY: 356a6204e9112908-OTP

{reply here}

Please let me know if that helps.

Regards,

Stanislav

On Apr 28, 2017, at 05:49, shaveta sharma <sharma.s...@gmail.com> wrote:

Apr 25

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[Stanislav Kolotinskiy]

Hi Shaveta,

I just realized that you are passing ticket number instead of ticket id, that’s why it’s throwing a 500. I’ll fix the call so that it returns 422 with a better explanation instead.

Regards,

Stanislav

[Simrat Pal Singh]

Hi Stanislav,

I am Simrat and working with Shaveta on this task. We are using the ticket id in the request not the ticket number and still getting the 500 internal server error if request using PHP CURL post. However, if I use the command that you have provided above using the command line, I am successfully able to attach the file to the ticket. I have attached the code we are using for the file attachment. 

We have tried every possible solution for this but not able to solve this problem. It would be helpful if you can return the actual error instead of 500 internal server error. Or if you have any sample PHP code for file attachment, please provide that to us.

Thanks,
Simrat

[wojc...@assembla.com]

Hi Simrat,

Take a look on your script : 'file'=>'@D:\xampp\htdocs\tt-lms\app\webroot\images/test.jpg', 

I think it should be 'file'=>'@D:\xampp\htdocs\tt-lms\app\webroot\images\test.jpg
From what I see our script don't recognize correct path here and getting issue during upload. 

We will investigate it further.

Regards,

Wojciech

[Simrat Pal Singh]

Wojciech,

We have tried to set the path in both ways, but getting the same issue.
'file'=>'@D:\xampp\htdocs\tt-lms\app\webroot\images\test.jpg'

'file'=>'@D:\xampp\htdocs\tt-lms\app\webroot\images/test.jpg'

Please look into this issue on priority.

Thanks,
Simrat

[wojc...@assembla.com]

Hi Simrat, 

You are not building query correctly for nested params. Please check : https://bugs.php.net/patch-display.php?bug_id=67477&patch=add-http_build_query_develop-function&revision=latest and use mentioned function. or http://php.net/manual/en/class.curlfile.php.

also using CurlFile file instead of @ notation should be safer.  We are going to fix file param validation shortly and return correct error.

Regards,

Wojciech

[Simrat Pal Singh]

Hi Wojciech,

It worked for me, thanks for the help.

Thanks,
Simrat