Error in "appscale up": the system froze at "Granting admin privileges ..."

[Xuefeng LIU]

Hi, everyone,


My system running appscale on Aliyun cloud broke down and I run "appscale up" to restart the appscale service.

But the system froze at the below position:

Enter your desired admin e-mail address: info@[XXX]
Enter new password:
Confirm password:
User info@[XXX] already exists, so not creating it again.
XMPP User in...@10.30.51.154 already exists, so not creating it again.
Your XMPP username is in...@10.30.51.154
Granting admin privileges to info@([our service domain])

Below is the log information by running "tail -f /var/log/appscale/*.log".

Cloud anyone provide any information to fix the problem?

 

Thanks ahead!

Xuefeng LIU

==> /var/log/appscale/groomer_service-9999.log <==
Traceback (most recent call last):
  File "/root/appscale/AppDB/groomer_service.py", line 20, in <module>
    gc_zookeeper = zk.ZKTransaction(host=zookeeper_locations, start_gc=False)
  File "/root/appscale/AppDB/zkappscale/zktransaction.py", line 153, in __init__
    self.handle.start()
  File "/usr/local/lib/python2.7/dist-packages/kazoo/client.py", line 546, in start
    raise self.handler.timeout_exception("Connection time-out")
kazoo.handlers.threading.KazooTimeoutError: Connection time-out

==> /var/log/appscale/datastore_server-4003.log <==
Datastore type:  cassandra
Traceback (most recent call last):
  File "/root/appscale/AppDB/datastore_server.py", line 4824, in <module>
    main(sys.argv[1:])
  File "/root/appscale/AppDB/datastore_server.py", line 4800, in main
    zookeeper = zk.ZKTransaction(host=zookeeper_locations)
  File "/root/appscale/AppDB/zkappscale/zktransaction.py", line 153, in __init__
    self.handle.start()
  File "/usr/local/lib/python2.7/dist-packages/kazoo/client.py", line 546, in start
    raise self.handler.timeout_exception("Connection time-out")
kazoo.handlers.threading.KazooTimeoutError: Connection time-out

==> /var/log/appscale/groomer_service-9999.log <==
INFO:kazoo.client:Connecting to 10.30.51.154:2181
WARNING:kazoo.client:Connection dropped: socket connection error: Connection refused
WARNING:kazoo.client:Failed connecting to Zookeeper within the connection retry policy.
INFO:kazoo.client:Zookeeper session lost, state: CLOSED

==> /var/log/appscale/datastore_server-4003.log <==
2018-03-15 21:20:32,989 INFO policies.py:283 Using datacenter 'datacenter1' for DCAwareRoundRobinPolicy (via host '10.30.51.154'); if incorrect, please specify a local_dc to the constructor, or limit contact points to local cluster nodes
2018-03-15 21:20:33,036 INFO connection.py:575 Connecting to 10.30.51.154:2181
2018-03-15 21:20:33,183 WARNING connection.py:547 Connection dropped: socket connection error: Connection reset by peer
2018-03-15 21:20:33,183 WARNING connection.py:474 Failed connecting to Zookeeper within the connection retry policy.
2018-03-15 21:20:33,184 INFO client.py:448 Zookeeper session lost, state: CLOSED
^C

[Chris Donati]

I would recommend checking first if the controller is still running with `ps ax | grep djinn`. If it's not, check /var/log/appscale/controller.log to see if there's a stack trace.

From the logs you posted, there may also be a problem with ZooKeeper. I would recommend checking `service zookeeper status` and possibly /var/log/zookeeper/zookeeper.log if there are any issues.

Finally, the output of `monit summary` may be useful to see which services got started.

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