Samsung Galaxy PHONE_REGISTRATION_ERROR

[Jonathan Woo]

Lately, we've noticed an increasing number of devices that cannot register with GCM.

When I call:

String regid = mGcm.register(SENDER_ID);

It throws a java.io.IOException: PHONE_REGISTRATION_ERROR

The common thread seems to be Samsung Galaxy running Android 4.4.2 on Verizon, though we only have a small sample set so far (~15 devices) out of a total user base of approx 50,000 devices.

Does anyone know what could be causing this?

[Costin Manolache]

Bugreport ?

Costin

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[Jonathan Woo]

Is this where we submit bug reports?

https://code.google.com/p/android/

[Jonathan Woo]

We've noticed more and more devices reporting this issue, all 4.4.2 and above, mostly Samsung Galaxy devices, as well as a few Motorola Atrix and Razr devices.

We cannot replicate it on any of our devices, so I feel like a bug report would be just rejected without steps to reproduce.

Is there anything that I can do to get more information on why this exception is being thrown?

On Thursday, July 24, 2014 9:33:43 PM UTC-7, Costin Manolache wrote:

[Costin Manolache]

We need some way to identify the devices - or at least your package name/project ID. 

If the users contact your support: if they do have a google account on the device ( and 

they are willing to share it with your support ) - it may help finding the device.

Don't worry about not reproducing it - it's quite common.

Costin

To view this discussion on the web visit https://groups.google.com/d/msgid/android-gcm/d1523aaf-791a-4d92-bd70-6d8059de61bb%40googlegroups.com.

[Tyler Lyman]

Phone: Galaxy S5 
Carrier: AT&T 
Kernel version: 3.4.0-964333  
Android version: 4.4.2   
Build number: KOT49H.G900AUCU1ANCE
Model: #Samsung-SM-G900A

Project ID: api-project-322691739049 

Project Number: 322691739049

What do we need to do at this point?