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DSC phone line technical support is terrible
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tourman
May 10, 2012, 9:05:33 AM5/10/12
to
I hope DSC is listening and getting this message ! Their phone line
support is not adequately manned, with wait times up to hours not
minutes. While I realize that a lot of questions are from installers
asking questions they should know if they were trained properly, or if
they would take the time to read the install manuals, that does not
excuse this terrible level of support. As installation companies, we
suffer the same thing, with questions from end users who can find the
answer on page one of their user manual; however, that is not an
excuse. Suck it up as we do, and continue to provide proper support !
Please fix the problem or you are going to find a lot of people
switching alarm suppliers to manufacturers who do support their
customers
support is not adequately manned, with wait times up to hours not
minutes. While I realize that a lot of questions are from installers
asking questions they should know if they were trained properly, or if
they would take the time to read the install manuals, that does not
excuse this terrible level of support. As installation companies, we
suffer the same thing, with questions from end users who can find the
answer on page one of their user manual; however, that is not an
excuse. Suck it up as we do, and continue to provide proper support !
Please fix the problem or you are going to find a lot of people
switching alarm suppliers to manufacturers who do support their
customers
Jim
May 10, 2012, 2:28:44 PM5/10/12
to
Awhile ago, someone asked me to evaluate their cellular radio. Getting through to technical support and waiting were a problem but getting their technical support people to give me answers to directly asked questions was even a problem. Me, having a very questioning mind, there were things that didn't make sense to me about the fucntioning of the device. I'd say that, .... I had to call as many as twenty times and gradually "PULL" the answers that I needed, out of them. That is .... the answers could have been given to me at any time during our conversations but I guess that it may have seemed better to the people I was talking with, to not open up the can of worms of providing me a reason to ask more questions ..... of THEM.
At the end of it all, my opinion was that each person I spoke with knew what the ultimate answers were that I was looking for but rather then THEM taking the time to give them to me, they knew that I was going to have to call back again and that I'd probably get someone else who would have to take the time to talk to me. The problem was ..... everyone I spoke to did the same thing.
In addtion to all of this, the reason I had to call and ask questions in the first place was because the "manual" that came with the product was a crookedly made photo copy of a hand typed and stapled 12 page manual that had little more than hookup instructions in it. They utimately had a recall of the unit because it was doing periodic checkin's even though it wasn't able to transmit during an alarm. NICE!!!!!!!!!!!!!!.
There are other products from manufacturers that are out there that I don't use, simply because I'm satisfied with what I'm using. But I don't use DSC on purpose.
tourman
May 10, 2012, 5:19:09 PM5/10/12
to
of the time, and generally speaking, I know as much as, or more than
their technical support phone staff. When I call Paradox tech support
though, those guys are right on the ball, and have the answer in most
cases. When they don't, it's most unusual.
On your comments regarding the cheapness of DSC equipment, I can't say
I really agree with you. They are no better or worse than most other
panels I deal with. If you compare to older makes of panels, perhaps
your comment applies, but I don't think it's totally fair otherwise.
Their products are simply the result of modern manufacturing
techniques and are used by the vast majority of Canadian alarm
companies.
DSC is not my primary line of panel; it's my secondary one, but
overall, I would rate the equipment as good. I just put up a new
partition on an older version 832 and I must say that was a bit of a
challenge, but I got it. Needless to say, I didn't bother calling DSC
tech support for assistance....:((
NickMark
May 10, 2012, 6:17:26 PM5/10/12
to
On Thursday, May 10, 2012 9:05:33 AM UTC-4, tourman wrote:
tourman
May 10, 2012, 6:58:21 PM5/10/12
to
too many dumb ass installers who don't know there ass from a hole in
the ground, but that doesn't excuse poor tech support from any company
selling their product to us - their customers !
Oh, I get it..."line2 has an idiot on the line, we'll ignore him, but
line 1 really needs assistance". Mind readers are they ?
Jim
May 12, 2012, 1:32:04 AM5/12/12
to
Jim
May 12, 2012, 1:48:21 AM5/12/12
to
Maybe I should look at their products like a Timex watch. Costs and looks cheap .... but just keeps on tickin!
tourman
May 12, 2012, 9:11:24 AM5/12/12
to
probably do. But it also means their production lines are antiquated
and not up to modern standards. Unfortunately, modern standards call
for "cheaper" components and thinner boards. That doesn't necessarily
mean they are less reliable, only less costly to build. Such is life
on every production line in every manufacturing company.
I think the determining factor here is how reliable and saleable
products are, not so much how whether they use thicker boards and
heftier components etc. In my experience, DSC alarm boards are at
least as reliable as others of my experience...Paradox, Ademco,
Caddyx, FBI etc. If they can build them more cheaply, and still
maintain quality, everyone benefits through less expensive prices. Or
so the theory goes....
mleuck
May 13, 2012, 7:23:36 PM5/13/12
to
On Thursday, May 10, 2012 1:28:44 PM UTC-5, Jim wrote:
> I have never used DSC all through the years. Occasionally, when I run across their equipment I usually pull it out and replace but I do have a few that I've continued to service. The first thing I notice about their equipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's, components "look" cheap, etc, which translate to me as .... well ....."cheap". It's not that their products don't work .... it's just ..... cheap.
It's a circuit board, it doesn't have to do anything other than what it is designed for, being "cheap" isn't going to change how long it lasts or how well it works in fact it's remarkable how much integration they have.
> I have never used DSC all through the years. Occasionally, when I run across their equipment I usually pull it out and replace but I do have a few that I've continued to service. The first thing I notice about their equipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's, components "look" cheap, etc, which translate to me as .... well ....."cheap". It's not that their products don't work .... it's just ..... cheap.
If you compare it to Napco's circuit boards you see something overbuilt with tons of discrete components, every one of those resistors, diodes and capacitors you see on a Napco board have to be hand soldered which adds to the cost and are one more point of failure. But hey it sure feels pretty solid eh?
> Awhile ago, someone asked me to evaluate their cellular radio. Getting through to technical support and waiting were a problem but getting their technical support people to give me answers to directly asked questions was even a problem. Me, having a very questioning mind, there were things that didn't make sense to me about the fucntioning of the device. I'd say that, .... I had to call as many as twenty times and gradually "PULL" the answers that I needed, out of them. That is .... the answers could have been given to me at any time during our conversations but I guess that it may have seemed better to the people I was talking with, to not open up the can of worms of providing me a reason to ask more questions ..... of THEM.
Compared to Alarm.com and Honeywell however they do fall short
> In addtion to all of this, the reason I had to call and ask questions in the first place was because the "manual" that came with the product was a crookedly made photo copy of a hand typed and stapled 12 page manual that had little more than hookup instructions in it. They utimately had a recall of the unit because it was doing periodic checkin's even though it wasn't able to transmit during an alarm. NICE!!!!!!!!!!!!!!.
mleuck
May 13, 2012, 7:32:31 PM5/13/12
to
On Saturday, May 12, 2012 8:11:24 AM UTC-5, tourman wrote:
> RHC: Older products and makes that appear to have sturdier boards
> probably do. But it also means their production lines are antiquated
> and not up to modern standards. Unfortunately, modern standards call
> for "cheaper" components and thinner boards. That doesn't necessarily
> mean they are less reliable, only less costly to build. Such is life
> on every production line in every manufacturing company.
>
> I think the determining factor here is how reliable and saleable
> products are, not so much how whether they use thicker boards and
> heftier components etc. In my experience, DSC alarm boards are at
> least as reliable as others of my experience...Paradox, Ademco,
> Caddyx, FBI etc. If they can build them more cheaply, and still
> maintain quality, everyone benefits through less expensive prices. Or
> so the theory goes....
I used to work with the circuit board industry around the Dallas area, today's circuit boards are far better quality, produce less heat, use less power and are more reliable than what was around even 10 years ago. As I said earlier when you see a board that is filled with resistors, capacitors, diodes and heatsinks that is all added by a human whereas things like current processors and other surface components are done by machine. You can see how boards from Ademco, Caddx, DSC and GE have evolved with less discrete components
> RHC: Older products and makes that appear to have sturdier boards
> probably do. But it also means their production lines are antiquated
> and not up to modern standards. Unfortunately, modern standards call
> for "cheaper" components and thinner boards. That doesn't necessarily
> mean they are less reliable, only less costly to build. Such is life
> on every production line in every manufacturing company.
>
> I think the determining factor here is how reliable and saleable
> products are, not so much how whether they use thicker boards and
> heftier components etc. In my experience, DSC alarm boards are at
> least as reliable as others of my experience...Paradox, Ademco,
> Caddyx, FBI etc. If they can build them more cheaply, and still
> maintain quality, everyone benefits through less expensive prices. Or
> so the theory goes....
I don't quite know what Jim means by cheap, maybe you can flex the board on a DSC more than he normally uses but even being able to do that without breaking traces
tourman
May 13, 2012, 11:30:48 PM5/13/12
to
current board technology for products that we intended to purchase in
large quantities. This left me in a position to have a slightly more
than average informed opinion on two alarm company manufacturers here
in Canada - DSC and Paradox. I toured both plants several times, and
had the opportunity to see first hand the equipment being employed to
manufacture most of their respective product lines. Both were of the
latest manufacture, with Paradox being considerably more modern at the
time, but only because of the younger vintage of that company. But if
I was in a position of having to make the decision to buy from either
firm today, in large quantities at wholesale level, I would not have a
problem with either company.
Such recent processes as hand soldering, lack of wave form soldering,
and human interaction on component insertion - all of these things are
NOT good form today !
Jim
May 14, 2012, 12:04:29 PM5/14/12
to
On Sunday, May 13, 2012 7:23:36 PM UTC-4, mleuck wrote:
> On Thursday, May 10, 2012 1:28:44 PM UTC-5, Jim wrote:
>
> > I have never used DSC all through the years. Occasionally, when I run across their equipment I usually pull it out and replace but I do have a few that I've continued to service. The first thing I notice about their equipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's, components "look" cheap, etc, which translate to me as .... well ....."cheap". It's not that their products don't work .... it's just ..... cheap.
>
> It's a circuit board, it doesn't have to do anything other than what it is designed for, being "cheap" isn't going to change how long it lasts or how well it works in fact it's remarkable how much integration they have.
What's remarkable is that the board doesn't break when you're trying to tighten the screws. It looks and feels as if it's made out of compressed paper.
> On Thursday, May 10, 2012 1:28:44 PM UTC-5, Jim wrote:
>
> > I have never used DSC all through the years. Occasionally, when I run across their equipment I usually pull it out and replace but I do have a few that I've continued to service. The first thing I notice about their equipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's, components "look" cheap, etc, which translate to me as .... well ....."cheap". It's not that their products don't work .... it's just ..... cheap.
>
> It's a circuit board, it doesn't have to do anything other than what it is designed for, being "cheap" isn't going to change how long it lasts or how well it works in fact it's remarkable how much integration they have.
>
> If you compare it to Napco's circuit boards you see something overbuilt with tons of discrete components, every one of those resistors, diodes and capacitors you see on a Napco board have to be hand soldered which adds to the cost and are one more point of failure. But hey it sure feels pretty solid eh?
>
> > Awhile ago, someone asked me to evaluate their cellular radio. Getting through to technical support and waiting were a problem but getting their technical support people to give me answers to directly asked questions was even a problem. Me, having a very questioning mind, there were things that didn't make sense to me about the fucntioning of the device. I'd say that, .... I had to call as many as twenty times and gradually "PULL" the answers that I needed, out of them. That is .... the answers could have been given to me at any time during our conversations but I guess that it may have seemed better to the people I was talking with, to not open up the can of worms of providing me a reason to ask more questions ..... of THEM.
>
> Most likely it was the way you asked the questions, next time don't swear at them so much. It didn't take me 20 calls to figure out how their setup works.
>
> Compared to Alarm.com and Honeywell however they do fall short
>
> > In addtion to all of this, the reason I had to call and ask questions in the first place was because the "manual" that came with the product was a crookedly made photo copy of a hand typed and stapled 12 page manual that had little more than hookup instructions in it. They utimately had a recall of the unit because it was doing periodic checkin's even though it wasn't able to transmit during an alarm. NICE!!!!!!!!!!!!!!.
>
> I'd be curious to know when this was and what product you were dealing with, the last time I've seen them photo copy a hand typed manual was in the early 90's
But mostly ..... emmmmm ....just fuck off.
tourman
May 14, 2012, 4:25:58 PM5/14/12
to
wish to keep things civil.....
BTW, I have owned two Kia Rondo's over the last five years, and they
are bar none, the best built, best equipped vehicle for the money that
I have ever owned. Don't knock them 'til you try them.
Bob La Londe
May 14, 2012, 9:35:13 PM5/14/12
to
"tourman" <roberc...@gmail.com> wrote in message
news:adde01d4-fec7-4d4b...@s9g2000pbq.googlegroups.com...
LOL. I feel your frustration. Been there with everybody for the last few
years. I can still get an ear at Napco and setup an appointment for a
conference call in advance for a particularly odd problem, but DSC, ADEMCO,
and even Napco all have longer wait times than they used to and if its
really not an, "Oh yeah! Duh! I knew that," call it can be quite difficult
to get one of the "good" techs on the phone. I think it's a sign of the
times and the industry. The alarm trade will follow the telephone trade
into the abyss.
news:adde01d4-fec7-4d4b...@s9g2000pbq.googlegroups.com...
years. I can still get an ear at Napco and setup an appointment for a
conference call in advance for a particularly odd problem, but DSC, ADEMCO,
and even Napco all have longer wait times than they used to and if its
really not an, "Oh yeah! Duh! I knew that," call it can be quite difficult
to get one of the "good" techs on the phone. I think it's a sign of the
times and the industry. The alarm trade will follow the telephone trade
into the abyss.
Bob La Londe
May 14, 2012, 9:48:40 PM5/14/12
to
P.S. I don't think the MFGs follow this group the way they used to.
I remember once complaining on this group that my new laptop didn't have a
serial port, and a couple days later a USB serial adaptor and a spare PCI
mini appear in my mail box.
"Bob La Londe" <no...@yumabassman.com> wrote in message
news:josbt6$tuo$2...@dont-email.me...
I remember once complaining on this group that my new laptop didn't have a
serial port, and a couple days later a USB serial adaptor and a spare PCI
mini appear in my mail box.
"Bob La Londe" <no...@yumabassman.com> wrote in message
news:josbt6$tuo$2...@dont-email.me...
tourman
May 14, 2012, 10:49:46 PM5/14/12
to
On May 14, 9:48 pm, "Bob La Londe" <n...@none.com> wrote:
> P.S. I don't think the MFGs follow this group the way they used to.
>
> I remember once complaining on this group that my new laptop didn't have a
> serial port, and a couple days later a USB serial adaptor and a spare PCI
> mini appear in my mail box.
>
> "Bob La Londe" <n...@yumabassman.com> wrote in messagenews:josbt6$tuo$2...@dont-email.me...
> P.S. I don't think the MFGs follow this group the way they used to.
>
> I remember once complaining on this group that my new laptop didn't have a
> serial port, and a couple days later a USB serial adaptor and a spare PCI
> mini appear in my mail box.
>
>
>
>
>
>
>
>
> > "tourman" <robercampb...@gmail.com> wrote in message
> >news:adde01d4-fec7-4d4b...@s9g2000pbq.googlegroups.com...
> >> I hope DSC is listening and getting this message ! Their phone line
> >> support is not adequately manned, with wait times up to hours not
> >> minutes. While I realize that a lot of questions are from installers
> >> asking questions they should know if they were trained properly, or if
> >> they would take the time to read the install manuals, that does not
> >> excuse this terrible level of support. As installation companies, we
> >> suffer the same thing, with questions from end users who can find the
> >> answer on page one of their user manual; however, that is not an
> >> excuse. Suck it up as we do, and continue to provide proper support !
>
> >> Please fix the problem or you are going to find a lot of people
> >> switching alarm suppliers to manufacturers who do support their
> >> customers
>
> > LOL. I feel your frustration. Been there with everybody for the last few
> > years. I can still get an ear at Napco and setup an appointment for a
> > conference call in advance for a particularly odd problem, but DSC,
> > ADEMCO,
> > and even Napco all have longer wait times than they used to and if its
> > really not an, "Oh yeah! Duh! I knew that," call it can be quite
> > difficult
> > to get one of the "good" techs on the phone. I think it's a sign of the
> > times and the industry. The alarm trade will follow the telephone trade
> > into the abyss.
RHC: You're probably right; however, I'm hoping at least someone from
> >> I hope DSC is listening and getting this message ! Their phone line
> >> support is not adequately manned, with wait times up to hours not
> >> minutes. While I realize that a lot of questions are from installers
> >> asking questions they should know if they were trained properly, or if
> >> they would take the time to read the install manuals, that does not
> >> excuse this terrible level of support. As installation companies, we
> >> suffer the same thing, with questions from end users who can find the
> >> answer on page one of their user manual; however, that is not an
> >> excuse. Suck it up as we do, and continue to provide proper support !
>
> >> Please fix the problem or you are going to find a lot of people
> >> switching alarm suppliers to manufacturers who do support their
> >> customers
>
> > LOL. I feel your frustration. Been there with everybody for the last few
> > years. I can still get an ear at Napco and setup an appointment for a
> > conference call in advance for a particularly odd problem, but DSC,
> > ADEMCO,
> > and even Napco all have longer wait times than they used to and if its
> > really not an, "Oh yeah! Duh! I knew that," call it can be quite
> > difficult
> > to get one of the "good" techs on the phone. I think it's a sign of the
> > times and the industry. The alarm trade will follow the telephone trade
> > into the abyss.
the factory may happen upon this post and take some positive action.
People and manufacturers today don't realize how powerful the internet
is for both good and evil. Your reputation can be ruined by one bad
post from one unhappy customer (fair or not). The smaller your
company, the more this applies.
I try to always be fair in this regard regarding criticism, but
DSC...YOUR TECH SUPPORT WAIT TIMES SUCK !! (now tell me, what part of
that don't you understand....)
Jim
May 14, 2012, 10:58:31 PM5/14/12
to
Jim
May 14, 2012, 11:23:51 PM5/14/12
to
On Monday, May 14, 2012 4:25:58 PM UTC-4, tourman wrote:
>
> RHC: Jim...Jim....lets not start another war here.....remember your
> wish to keep things civil.....
Aparently it's not everyone's wish.
>
> RHC: Jim...Jim....lets not start another war here.....remember your
> wish to keep things civil.....
Un-civil and rude people do it intentionally. Therefore they deserve no better than to be shown what un-civility and rudenes really is.
>
> BTW, I have owned two Kia Rondo's over the last five years, and they
> are bar none, the best built, best equipped vehicle for the money that
> I have ever owned. Don't knock them 'til you try them.
Then I'd have to say a Nisson Sentra. My mother had one and gave it to me when she stopped driving. Worst piece of S....t I ever had. I referred to it as a tin can on a roller skate. The glove compartment door fell off. the center consol plastic hinge broke when I opened it and I never even put anything in it. The seats are so cheap there's a gab between the back and seat part and anything you put on the seat falls through to the back seat. Three out of four speakers don't work and the one remaining one sounds like a paper cup cone. The rear view mirror fell off. The trunk floor caved in. the trunk leaks and The car smells like an old leaf pile. The front plastic fender popped off and I had to have it snapped back on and cemented because the fastener holes all ripped through. The plastic hubcaps are all bent out of shape. It's a 1996 and only has 36,000 miles on it. I use it on Saturday to go to the post office, bakery and run occasional errands. It runs ok but I'd expect at least that from it ... considering the miles on it. CHEAP!
tourman
May 15, 2012, 9:36:06 AM5/15/12
to
On May 14, 11:23 pm, Jim <alarmi...@aol.com> wrote:
Korean lines of cars of those days. Back when KIA first came out, they
were terribly built vehicles, not worth the powder to blow them to
hell. But times change. Today, they rival the reliablity of Hondas and
Toyotas, but without the extra and excessive costs. Don't base your
opinions on yesteryears products.....
Jim
May 15, 2012, 10:32:25 AM5/15/12
to
Bob La Londe
May 15, 2012, 10:43:37 AM5/15/12
to
"Jim" <alar...@aol.com> wrote in message
news:9761397.49.1337092345737.JavaMail.geo-discussion-forums@ynjb19...
And as long as you don't expect me to believe a manager when he says, "We
normally don't have those kinds of problems. We pride ourselves on our
customer service. Please give us a 15th chance to show you we really aren't
like that."
news:9761397.49.1337092345737.JavaMail.geo-discussion-forums@ynjb19...
normally don't have those kinds of problems. We pride ourselves on our
customer service. Please give us a 15th chance to show you we really aren't
like that."
tourman
May 15, 2012, 3:37:06 PM5/15/12
to
change....:)))
mleuck
May 15, 2012, 10:28:56 PM5/15/12
to
On Monday, May 14, 2012 11:04:29 AM UTC-5, Jim wrote:
> On Sunday, May 13, 2012 7:23:36 PM UTC-4, mleuck wrote:
> > On Thursday, May 10, 2012 1:28:44 PM UTC-5, Jim wrote:
> >
> > > I have never used DSC all through the years. Occasionally, when I run across their equipment I usually pull it out and replace but I do have a few that I've continued to service. The first thing I notice about their equipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's, components "look" cheap, etc, which translate to me as .... well ....."cheap". It's not that their products don't work .... it's just ..... cheap.
> >
> > It's a circuit board, it doesn't have to do anything other than what it is designed for, being "cheap" isn't going to change how long it lasts or how well it works in fact it's remarkable how much integration they have.
>
> What's remarkable is that the board doesn't break when you're trying to tighten the screws. It looks and feels as if it's made out of compressed paper.
Bullshit, I've warped the hell of of those boards removing them from those plastic pins and they work fine. Something you couldn't do several years ago without breaking internal traces.
> On Sunday, May 13, 2012 7:23:36 PM UTC-4, mleuck wrote:
> > On Thursday, May 10, 2012 1:28:44 PM UTC-5, Jim wrote:
> >
> > > I have never used DSC all through the years. Occasionally, when I run across their equipment I usually pull it out and replace but I do have a few that I've continued to service. The first thing I notice about their equipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's, components "look" cheap, etc, which translate to me as .... well ....."cheap". It's not that their products don't work .... it's just ..... cheap.
> >
> > It's a circuit board, it doesn't have to do anything other than what it is designed for, being "cheap" isn't going to change how long it lasts or how well it works in fact it's remarkable how much integration they have.
>
> What's remarkable is that the board doesn't break when you're trying to tighten the screws. It looks and feels as if it's made out of compressed paper.
> > If you compare it to Napco's circuit boards you see something overbuilt with tons of discrete components, every one of those resistors, diodes and capacitors you see on a Napco board have to be hand soldered which adds to the cost and are one more point of failure. But hey it sure feels pretty solid eh?
>
> Wave soldered. Field repairable. Not going to break or flex when thightening screws. Decent terminals and size screw to attach multiple wires. The box doesn't bend when you put a battery in it. I wouldn't buy it for the same reason I wouldn't buy a KIA or cheap tools. Obviously, people have different standards by which they work and live. You live on the cheap side. I don't. You get away with what ever you can get away with. I don't. You shirk responsibility whenever you can. I don't.
And you have no idea that I shirk anything.
> > Most likely it was the way you asked the questions, next time don't swear at them so much. It didn't take me 20 calls to figure out how their setup works.
>
> I'd guess that was because you're used to their cheap products and I'm not. But then again, you only need to know what's in the manual, and just enough to make it look like you know something about a product, not actually how to install anything.
> > I'd be curious to know when this was and what product you were dealing with, the last time I've seen them photo copy a hand typed manual was in the early 90's
>
> That you'd even be able to say that tells their story of professionalism, and quality.
>
> But mostly ..... emmmmm ....just fuck off.
JoeRaisin
May 16, 2012, 8:00:27 AM5/16/12
to
I was at a bank with a DMP panel. Added four points and moved the cell
unit. The Bank's security remote programmed and I tested the signals
through with no problems. Now, I did disconnect the ethernet cable to
make sure the cell unit was functioning properly. Everything worked and
got it all buttoned up. As I was getting confirmation the programmer
noted that one of the points had the wrong vernacular and was just going
to hit the panel real quick and fix it. Except he couldn't hit the
panel, couldn't even ping it.
By the time I was dialing tech support I had checked everything, tested
all wiring for continuity, tested all ethernet and phone cables for
proper construction and basically shoved my meter leads into into every
aspect of the system I could think of.
Link light on, activity light flashing, everything worked, except it didn't.
Well, by now most of you already know what the tech support guy said
that made me feel like a real noob.
First thing out of his mouth...
"Did you power cycle the panel?"
"Gaaah! I KNEW that.... really... I'm not a moron... well, you know,
except for right now..."
Jim
May 16, 2012, 12:26:47 PM5/16/12
to
On Tuesday, May 15, 2012 10:28:56 PM UTC-4, mleuck wrote:
>
> Usually what's in the manual is all you need, doesn't take 20 calls to >Canada to figure something like that out. And like I said I've not seen DSC >or anyone use a photocopied manual in over 20 years so I imagine what you >had was ancient.
Well ..... your wrong. But you wouldn't know that because it's not in a manual.
Never having installed their product before and with no decent manual ... there were a lot of unanswered questions that I normally would have pulled the answers from the manual before calling. And, 20 was an exaggeration. Their ineptitude and lack of cooperation is the issue. However, with your obsession to make snotty posts here, you must have missed that.
But anyway ..... thanks for confirming that you only know what you read. The people who are out here doing the actual installations have run into people like you all the time. We all know what you don't know. And it goes without saying that we know that people like you don't know how niave you are about field work. But ... that's ok we also realize that you're a legend in your own mind.
>
>
> > > I'd be curious to know when this was and what product you were dealing with, the last time I've seen them photo copy a hand typed manual was in the early 90's
The product was a GS3055 I think. So .... not so ancient and certainly not 20 years. But ..... maybe you exaggerated. And I'm pretty sure I still have the unit and the photocopied instuctions of their failed attempt at making a quality product.
> >
> > That you'd even be able to say that tells their story of professionalism, and quality.
> >
> > But mostly ..... emmmmm ....just fuck off.
>
> Typical
I'd guess it's more than "typical" that people tell you to fuck off.
If you're as rude elsewhere as you are here, I'd guess it's more like ..... "rampant".
>
> Usually what's in the manual is all you need, doesn't take 20 calls to >Canada to figure something like that out. And like I said I've not seen DSC >or anyone use a photocopied manual in over 20 years so I imagine what you >had was ancient.
Well ..... your wrong. But you wouldn't know that because it's not in a manual.
Never having installed their product before and with no decent manual ... there were a lot of unanswered questions that I normally would have pulled the answers from the manual before calling. And, 20 was an exaggeration. Their ineptitude and lack of cooperation is the issue. However, with your obsession to make snotty posts here, you must have missed that.
But anyway ..... thanks for confirming that you only know what you read. The people who are out here doing the actual installations have run into people like you all the time. We all know what you don't know. And it goes without saying that we know that people like you don't know how niave you are about field work. But ... that's ok we also realize that you're a legend in your own mind.
>
>
> > > I'd be curious to know when this was and what product you were dealing with, the last time I've seen them photo copy a hand typed manual was in the early 90's
> >
> > That you'd even be able to say that tells their story of professionalism, and quality.
> >
> > But mostly ..... emmmmm ....just fuck off.
>
> Typical
If you're as rude elsewhere as you are here, I'd guess it's more like ..... "rampant".
mleuck
May 24, 2012, 4:51:26 PM5/24/12
to
On Wednesday, May 16, 2012 11:26:47 AM UTC-5, Jim wrote:
> On Tuesday, May 15, 2012 10:28:56 PM UTC-4, mleuck wrote:
> >
> > Usually what's in the manual is all you need, doesn't take 20 calls to >Canada to figure something like that out. And like I said I've not seen DSC >or anyone use a photocopied manual in over 20 years so I imagine what you >had was ancient.
>
> Well ..... your wrong. But you wouldn't know that because it's not in a manual.
>
> Never having installed their product before and with no decent manual ... there were a lot of unanswered questions that I normally would have pulled the answers from the manual before calling. And, 20 was an exaggeration. Their ineptitude and lack of cooperation is the issue. However, with your obsession to make snotty posts here, you must have missed that.
Never had a problem with their tech support although I've never called them as many times as you apparently kinda sorta have. I don't care for their cellular solution but it does work and is easy to setup and use. Perhaps by expecting it to be harder it confused you.
> On Tuesday, May 15, 2012 10:28:56 PM UTC-4, mleuck wrote:
> >
> > Usually what's in the manual is all you need, doesn't take 20 calls to >Canada to figure something like that out. And like I said I've not seen DSC >or anyone use a photocopied manual in over 20 years so I imagine what you >had was ancient.
>
> Well ..... your wrong. But you wouldn't know that because it's not in a manual.
>
> Never having installed their product before and with no decent manual ... there were a lot of unanswered questions that I normally would have pulled the answers from the manual before calling. And, 20 was an exaggeration. Their ineptitude and lack of cooperation is the issue. However, with your obsession to make snotty posts here, you must have missed that.
> But anyway ..... thanks for confirming that you only know what you read. The people who are out here doing the actual installations have run into people like you all the time. We all know what you don't know.
> The product was a GS3055 I think. So .... not so ancient and certainly not 20 years. But ..... maybe you exaggerated. And I'm pretty sure I still have the unit and the photocopied instuctions of their failed attempt at making a quality product.
If you got a GS3055 with that kind of manual I'd have taken it back which might have save you 20, 10, 5 or whatever calls. I've worked with all their current cell/IP product including that one and they all come with the same type professional booklet.
tourman
May 26, 2012, 9:31:27 AM5/26/12
to
professional in nature today. However, their tech support wait times
are still horrible !
Sometimes I wonder if this sort of complaint ever reaches the people
at the top of the food chain. DSC is a large company, no different
than any other large company, where problems down below rarely reach
the top echelons of the organization, so they often don't get solved.
Maybe a poke at the top with a sharp stick could solve this problem in
a second.........anyone know any email addresses to cut through the
layers of management directly to the top. It's not fair to complain
about something unless you've also told them about the problem, and
given them a chance to fix it...
mleuck
May 26, 2012, 2:58:46 PM5/26/12
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On Saturday, May 26, 2012 8:31:27 AM UTC-5, tourman wrote:
> RHC: Yes, I can confim their manuals are comprehensive and
> professional in nature today. However, their tech support wait times
> are still horrible !
>
> Sometimes I wonder if this sort of complaint ever reaches the people
> at the top of the food chain. DSC is a large company, no different
> than any other large company, where problems down below rarely reach
> the top echelons of the organization, so they often don't get solved.
>
> Maybe a poke at the top with a sharp stick could solve this problem in
> a second.........anyone know any email addresses to cut through the
> layers of management directly to the top. It's not fair to complain
> about something unless you've also told them about the problem, and
> given them a chance to fix it...
I was in the local Tri-Ed yesterday and noticed a GS3060 then thought of Jim. The manual was the usual booklet.
> RHC: Yes, I can confim their manuals are comprehensive and
> professional in nature today. However, their tech support wait times
> are still horrible !
>
> Sometimes I wonder if this sort of complaint ever reaches the people
> at the top of the food chain. DSC is a large company, no different
> than any other large company, where problems down below rarely reach
> the top echelons of the organization, so they often don't get solved.
>
> Maybe a poke at the top with a sharp stick could solve this problem in
> a second.........anyone know any email addresses to cut through the
> layers of management directly to the top. It's not fair to complain
> about something unless you've also told them about the problem, and
> given them a chance to fix it...
I rarely call DSC's tech support, maybe once every couple of years. I started out installing their PC1500's (v3) and 3000's. Always liked their panels but they seem to have fallen behind on things like remote services. Too bad they don't turn their cellular stuff over to Alarm.com.
tourman
May 26, 2012, 4:02:19 PM5/26/12
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simple and works well. Have a couple of TL260's in stock but haven't
installed one yet. So far, it seems like decent stuff, and with the
higher end units like the 260, it promises most of the functionality
of the Rogers type services with all their "whoopy shit" features,
without the horrible monthly rate (emails, remote access via smart
phone etc). Paradox has their IP100 which does the same thing, but
needs a proprietary receiver in the monitoring centre.
I'm absolutely blown away how some people are willing to pay $55 a
month for services that I can provide for less than $20 a month. Like
the marketing guys say, sell the sizzle not the steak !
Jim
May 27, 2012, 12:48:58 AM5/27/12
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As far as experience ..... you don't have a fucking clue of what experience I have but it's obviously more than you. And you obviously don't have a fucking clue about inductive logic either. Would you question a manual of that sort received with a product? Well, since you say that you're used to getting them from DSC, perhaps not. However, I ... not having your half vast experience, and expecting a decent manual, I questioned the tech on the (so called) manual and the tech said that was what the maual consisted of. But obviously, since what you know is only what you read in the manuals you'd find reality in the field hard to understand. A challange in abstract reasoning .. ummm well .. any kind of reasoning for that matter.
Soo we get right back down to the basics again. Crawl back into your little gray office, and do your little gray job and when the fits of boredom begin again, just ..... fuck off.
mleuck
May 28, 2012, 10:47:41 AM5/28/12
to
On Saturday, May 26, 2012 11:48:58 PM UTC-5, Jim wrote:
>
> Well to appease you in hope of causing you to shut your smartass fucking mouth I guess I could say that I lied about the whole thing just a fabricated story ....... but I wont.
You said that I didn't
>
> Well to appease you in hope of causing you to shut your smartass fucking mouth I guess I could say that I lied about the whole thing just a fabricated story ....... but I wont.
> As far as experience ..... you don't have a fucking clue of what experience I have but it's obviously more than you. And you obviously don't have a fucking clue about inductive logic either. Would you question a manual of that sort received with a product?
You were the one who said said you made 20 calls on something simple like a cell unit not me.
Well, since you say that you're used to getting them from DSC, perhaps not.
> However, I ... not having your half vast experience, and expecting a decent manual, I questioned the tech on the (so called) manual and the tech said that was what the maual consisted of. But obviously, since what you know is only what you read in the manuals you'd find reality in the field hard to understand. A challange in abstract reasoning .. ummm well .. any kind of reasoning for that matter.
> Soo we get right back down to the basics again. Crawl back into your little gray office, and do your little gray job and when the fits of boredom begin again, just ..... fuck off.
tourman
May 28, 2012, 4:51:46 PM5/28/12
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Jim
May 28, 2012, 7:04:57 PM5/28/12
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I'm sure you couldn't read the manual fast enough to answer any question I would have to ask.
Did I forget to say Fuck off?
You're such a fucking snotty asshole. You just can't make a post here with out criticizing or trying to ridcule someone or instigating and when you get the response you deserve .... I can just imagine you grinin like all get out, like the hick you are .... gittin someone all riled up agin .... yup, yup, snigger, snigger.
Didn't I see you sitting on a porch of a shack by a river, playing a banjo? Well, maybe not, but you were strummin somthing.
Jim
May 28, 2012, 7:57:47 PM5/28/12
to
On Monday, May 28, 2012 4:51:46 PM UTC-4, tourman wrote:
>
> RHC: And so the beat goes on....(sigh)
Sorry Robert.
>
> RHC: And so the beat goes on....(sigh)
He needs to be disrepected as much and more than he disrepects others ...
I'm a nice guy, I'm a nice guy, I'm a nice guy.
Then I'm not.
It's not an obsession. I'm not infuriated or angered. It's just a justified response to a rude person.
It's as I mentioned previously. Anyone who acts that way does so delibertly. It's no accident. I isn't just a slip of the tongue. It's intentional. So ... is the proper response to ignore it? I don't think so. If it's ignored .... then it just becomes alright to do .... anytime ... to anyone. It deserves at least an equally rude reply. Turning the other cheek just gets you another slap and then another ...... and another and ....etc ...only the stupid would think that's the better choice.
We should all be concerned if someday the "meek" do inherit the earth. I think that quote should be considered a threat, not a sought after goal.
Reminds me ...... Don't know if you ever saw that movie .... A Bronx tale. There was a scene where these Hell's Angels motor cycle guys ride into the neighborhood and go into the hoodlums bar. They were asked to leave and they said they would but then started to break up the bar. The word went out to the neighborhood and the boss comes back to the bar and says to the Motorcycle guys. "We asked you to leave politely and you didn't" " Now you can't leave" (click, .... the door is locked)
They were nice guys ..... then they weren't.
So the bad guys beat up the bad guys.
Which brings to mind that other story about a big weevil and a small weevil that somehow got on a sail boat setting out on a trans Pacific crossing. There was only a limited amount of Weevil food available. So, the question is, which weevil survived the trip? The answer is .... the smaller one. Why? Because he was the lesser of two weevils.
tourman
May 28, 2012, 9:20:51 PM5/28/12
to
newsgroup. One can talk all one wants about being right,and exerting
your right to be right in a vocal manner, but bottom line, you are the
only one left who is taking others to task, and doing so in a
sometimes vile manner. I thought we all (at least the few old timers
left in the newsgroup) agreed to keep things focused more on security
matters and less on who said or did what to whom (real or imaginary).
Jesus...this group has only a spark of life left in it; for crying out
loud....please....lets try to keep things civil, and act like adults.
Hey.. if you want to turn your anger on me instead of Mark, feel free
to do so ! For anything like that to have any effect, I have to care,
and I don't !! Nor do I suspect Mark does either !! But for Christ's
sake, lets at least pretend we're professionals here and try to act
like it - vastly differing opinions not withstanding !!
You know, one small shove and I'm outta here permanently....I don't
need to listen to this kind of "he said; she said" shit. It was bad
when RLB was here, and now it's starting all over again. And maybe if
Mark leaves as well, you'll end up talking to yourself.... and what
good is that !!
Jim
May 30, 2012, 12:38:48 PM5/30/12
to
mleuck
May 30, 2012, 9:35:05 PM5/30/12
to
On Monday, May 28, 2012 8:20:51 PM UTC-5, tourman wrote:
>
> Hey.. if you want to turn your anger on me instead of Mark, feel free
> to do so ! For anything like that to have any effect, I have to care,
> and I don't !! Nor do I suspect Mark does either !! But for Christ's
> sake, lets at least pretend we're professionals here and try to act
> like it - vastly differing opinions not withstanding !!
>
> You know, one small shove and I'm outta here permanently....I don't
> need to listen to this kind of "he said; she said" shit. It was bad
> when RLB was here, and now it's starting all over again. And maybe if
> Mark leaves as well, you'll end up talking to yourself.... and what
> good is that !!
Hey he can then be pissed at himself although it sounds like he already is
>
> Hey.. if you want to turn your anger on me instead of Mark, feel free
> to do so ! For anything like that to have any effect, I have to care,
> and I don't !! Nor do I suspect Mark does either !! But for Christ's
> sake, lets at least pretend we're professionals here and try to act
> like it - vastly differing opinions not withstanding !!
>
> You know, one small shove and I'm outta here permanently....I don't
> need to listen to this kind of "he said; she said" shit. It was bad
> when RLB was here, and now it's starting all over again. And maybe if
> Mark leaves as well, you'll end up talking to yourself.... and what
> good is that !!
mleuck
May 30, 2012, 9:36:44 PM5/30/12
to
On Monday, May 28, 2012 6:04:57 PM UTC-5, Jim wrote:
> >
> > I'll do that and wait for the inevitable call from you not understanding another product.
>
> I'm sure you couldn't read the manual fast enough to answer any question I would have to ask.
I doubt you'd comprehend the answer anyway
> >
> > I'll do that and wait for the inevitable call from you not understanding another product.
>
> I'm sure you couldn't read the manual fast enough to answer any question I would have to ask.
> Did I forget to say Fuck off?
tourman
May 30, 2012, 10:33:43 PM5/30/12
to
going ? It takes two to keep an argument going (and a stupid one at
that....)
Jim
May 31, 2012, 12:05:40 AM5/31/12
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But .... you know how it goes. He just can't be nice to anyone.
I ignore it. I ignore it. I ignore it. I ignore it ....... Then I don't. That's all.
I don't see any difference between me telling him to fuck off for being a snotty son of a bitch and you getting pissed at me and telling me I shouldn't tell him to fuck off. Are your group caretaking efforts better founded than mine?
When he's snotty to people, he's not angry at them. He's just being deliberately nasty. When I tell him to fuck off, I'm not angry with him. I'm just being more deliberately nasty than he is. When he leaves me alone, I'll leave him alone. His presence is like the proverbial "giant elephant in the room" except he's better described as a prick.
But .... maybe history will repeat itself and the next time you're down Marks way you can stop in and visit him and then come back here and tell us what a great guy he is .... like the last asshole who was the cause of the ruin of this group.
Message has been deleted
Jim
Jun 1, 2012, 2:36:19 PM6/1/12
to seal...@osama-is-dead.net
On Thursday, May 31, 2012 1:15:26 AM UTC-4, G. Morgan wrote:
> may stop in a give him a little hello. I always just keep on
> driving.
Good decision.
Besides, the receptionist would likely say "WHO"?
> Jim Wrote:
>
> >But .... maybe history will repeat itself and the next time you're down Marks way you can stop in and visit him and then come back here and tell us what a great guy he is .... like the last asshole who was the cause of the ruin of this group.
>
> I've driven past the office a dozen times, each time thinking I
>
> >But .... maybe history will repeat itself and the next time you're down Marks way you can stop in and visit him and then come back here and tell us what a great guy he is .... like the last asshole who was the cause of the ruin of this group.
>
> may stop in a give him a little hello. I always just keep on
> driving.
Good decision.
Besides, the receptionist would likely say "WHO"?
mleuck
Jun 1, 2012, 11:20:47 PM6/1/12
to
mleuck
Jun 1, 2012, 11:19:44 PM6/1/12
to seal...@osama-is-dead.net
On Thursday, May 31, 2012 12:15:26 AM UTC-5, G. Morgan wrote:
> Jim Wrote:
>
> Jim Wrote:
>
> >But .... maybe history will repeat itself and the next time you're down Marks way you can stop in and visit him and then come back here and tell us what a great guy he is .... like the last asshole who was the cause of the ruin of this group.
>
>
> I've driven past the office a dozen times, each time thinking I
> may stop in a give him a little hello. I always just keep on
> driving.
LOL! I doubt security would let you in G
> may stop in a give him a little hello. I always just keep on
> driving.
Message has been deleted
Jim
Jun 3, 2012, 5:05:15 PM6/3/12
to
On Friday, June 1, 2012 11:20:47 PM UTC-4, mleuck wrote:
>
> You gotta admit it's fun watching Jim go ballistic
So you still can get off on imagined amusements .... Huh!
>
> You gotta admit it's fun watching Jim go ballistic
Pathectic.
mleuck
Jun 6, 2012, 7:01:48 PM6/6/12
to seal...@osama-is-dead.net
On Friday, June 1, 2012 10:56:50 PM UTC-5, G. Morgan wrote:
> I guess that would depend if you told them to send me up or not.
I would tell them to send you to the back, where the trash is.
> Don't worry. We will never know, because I'll continue to drive
> past.
LOL! of course you will.
I would tell them to send you to the back, where the trash is.
> Don't worry. We will never know, because I'll continue to drive
> past.
LOL! of course you will.
Message has been deleted
mleuck
Jun 12, 2012, 12:49:36 AM6/12/12
to seal...@osama-is-dead.net
On Wednesday, June 6, 2012 6:15:43 PM UTC-5, G. Morgan wrote:
> mleuck Wrote:
>
> >> I guess that would depend if you told them to send me up or not.
> >
> >I would tell them to send you to the back, where the trash is.
>
> Yep, there's our old Mark. Never a nice word to say in 12 years.
> mleuck Wrote:
>
> >> I guess that would depend if you told them to send me up or not.
> >
> >I would tell them to send you to the back, where the trash is.
>
>
> Go for another 12, why stop now?
I've said plenty of nice words in 12 years, just not many directed to you for good reason.
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