Call Metrics Call Details Report - Incomplete Data

[Ims Reporting]

Hello, 

I am running into an issue with the "call metrics call details report" and I am hoping someone can help shed some light.  

I am using the api to pull the following fields from the report: 

AccountDescriptiveName

CampaignName

Month

CallType

Then, I am doing a simple count of records to get to the total number of phone calls.  This works perfectly fine for every month from October 2016 through now.  The stats that come through are complete and match the number of phone calls I see in my adwords admin.  

However, it doesn't seem to work for September 2016 or prior (I am going back to Jan 2016).  The records I get are incomplete.  They seem to be a very small portion of the total number of calls.

Does anybody know if anything changed for this report in Sept 2016? Is it possible that prior to that date the report wasn't providing an individual record/row per each call?

Thank you for your help!

Adriana

[Shwetha Vastrad (AdWords API Team)]

Hi Adriana, 

Could you provide the complete report definition you use along with your clientCustomerId so I can take a look? Please use Reply privately to author when responding. 

Thanks,

Shwetha, AdWords API Team.