SizeForSearch of CrmBasedUserList not updated

[alexande...@emarsys.com]

Hi,

our QA team uploads the same set of emails via the API each week. I checked our logs and the expected 183946 contacts were transferred to Google. The expected size for SizeForSearch is 36,000.

But this week the SizeForSearch is only 16,000 even though the audience was uploaded already 4 days ago at 2017-07-21 12:53:53.683.

Best,
Alexander

[Shwetha Vastrad (AdWords API Team)]

Hi Alexander, 

When you upload email address using AdwordsUserListService, these email addresses will be processed offline and added to your UserList. These email address must be associated with a Google account. Google will only import a hashed email address if it has details about that email address. So it is possible that you uploaded 183946 hashed emails, but Google only imported 16,000 emails. Please note that the SizeForSearch will be rounded to the two most significant digits.

Regards,
Shwetha, AdWords API Team.

[alexande...@emarsys.com]

Hi Shwetha,

I understand and know what you wrote.

Each week we upload the same emails to Google via the API and we transfer 183,946 contacts and 36,000 will be shown in SizeForSearch.

This time we also transferred the same emails, transferred 183,946 contacts and SizeForSearch only shows 16,000.

Best,
Alexander

[Shwetha Vastrad (AdWords API Team)]

Hi Alexander,

Thanks for clarifying. Could you provide your AdWords account Id and the Id of the UserList in question so I can take a look? Please use Reply privately to author when responding. 

Thanks,

Shwetha, AdWords API Team.