get policy violation to make exemption request

[Kevin]

Hi,

I have ad text disapproved in production due to trademark violation.
Here is what it said on AdWords UI:
Disapproval reasons:
Trademark terms

For some reason, when fetching this ad via the API, the ad is
disapproved but disapprovalReasons is null.
I tried getValidationService to validate the ad, but it doesn't throw
any error.

Is it possible to use AdWords API to get the policy name and violating
text to construct exemption request?

-Kevin

[AdWords API Advisor]

Hi Kevin,

Will it be possible to post the request id for the call where you are
trying to retrieve the disapproval reasons for this ad?

Cheers,
Anash P. Oommen,
AdWords API Advisor.

[Kevin]

62dceee71d1ce08023654971560dfb75

On Oct 26, 9:23 pm, AdWords API Advisor <adwordsapiadvi...@google.com>
wrote:

[AdWords API Advisor]

Hi Kevin,

Unfortunately when an ad is disapproved for trademark reasons an entry
is not added to the disapprovalReasons field. Instead the
trademarkDisapproved field is set to true:

http://code.google.com/apis/adwords/docs/reference/latest/AdGroupAdService.Ad.html#trademarkDisapproved

This field was made available in the v201003 version of the API, so it
will not be visible in applications that use the v200909 version.

Best,
- Eric Koleda, AdWords API Team

[Kevin]

Hi Eric,

Does that mean it's not exemptable? For the documentation, it says
"This field is only useful when approvalStatus is an approved
status." How can the approvalStatus is "Approved" but
"trademarkDisapproved" is true?

Thanks,
Kevin

On Oct 29, 3:34 pm, AdWords API Advisor <adwordsapiadvi...@google.com>
wrote:
> Hi Kevin,
>

> Unfortunately when an ad is disapproved for trademark reasons an entry
> is not added to the disapprovalReasons field.  Instead the
> trademarkDisapproved field is set to true:
>

>  http://code.google.com/apis/adwords/docs/reference/latest/AdGroupAdSe...

[AdWords API Advisor]

Hi Kevin,

The description of the field is incorrect, as the behavior is the
opposite. I'm working with the documentation team to correct it. In
general exemption requests only allow you to add the ad to your
account, but if it is later marked as trademarkDisapproved that cannot
be exempted.

Best,
- Eric

[Kevin]

Hi Eric,

Thanks for clarifying. Currently, there's no way to get disapproval
reason for disapproved keyword through the API. Is there any plan to
add it in the future version?

Thanks,
Kevin

On Nov 1, 6:39 pm, AdWords API Advisor <adwordsapiadvi...@google.com>

[AdWords API Advisor]

Hi Kevin,

For keywords where trademarkDisapproved is true the reason is always a
trademark issue. There is no further reason to include.

Best,
- Eric

[Kevin]

Hi Eric,

That's not true for Keyword. Biddable keyword only has disapproval
status. It doesn't have trademarkDisapproved field. At least, I
couldn't find it in the API or the documentation.

-Kevin

On Nov 4, 9:29 am, AdWords API Advisor <adwordsapiadvi...@google.com>