Some keywords are failing whole volume batch in TargettingIdeaService

[PPC London]

Hi All

I am having an issue with TargetingIdeaService while getting volumes for keywords, since last week.

I have three keywords: car insurance, used car, glass bowl

If I request volumes in one batch for first two keywords, I get the volumes back for both keywords.

However, if I include the the third keyword "glass bowl" into the batch (total 3 keywords in batch now) , I do not get any volumes back for any of the keyword.

I have attached the log files for both the requests.

And this is not the only keyword which fails the whole batch, there are many others (eg. "fires", "1930s", "belgian", "body bags", "bodybags", "glass bowl", "accident", "alligator",.... may more), and almost all of my batches are not returning anything.

Please if someone can help me, its bit urgent. 

Many Thanks

Suk

[Anash P. Oommen (AdWords API Team)]

Hi Suk,

Thanks for reporting. I've asked the relevant team to investigate further. I'll keep you posted.

Cheers

Anash P. Oommen,
AdWords API Advisor.

[PPC London]

Thanks Anash for forwarding it to the team. 

Any idea when can I expect any fix.

Thanks a lot

Suk

[Sebastian]

Hi Anash,

any news on this topic?

Thanks

Sebastian

[Anash P. Oommen (AdWords API Team)]

Hi Sebastian, Suk,

I still don't have an update from the team. We are still working on a fix.

Thanks,

Anash P. Oommen,
AdWords API Advisor.

[Anash P. Oommen (AdWords API Team)]

Hi Sebastian, Suk,

This issue should be fixed as of today. Let me know if you continue seeing more issues.

Cheers

Anash P. Oommen,
AdWords API Advisor.

[PPC London]

Hi Anash

Thanks a lot for the update. I have tested the code and it is not failing the whole batch now. 

But I have one more question related to this. Now the api does not return volumes for all the keywords in the batch. 

For the keywords not returned back by the api, should I assume there is no volume? However, when I check those keywords in keyword planner there is volume.

For example, when I send following batch of 27 keywords to api, it returns volume for only 16 of them. 

1952 cognac , holiday kephalona greece , sport news highlights , cheap flight to montego bay jamaica in december 2013 , exited , car insurance , used car , cylinder vacuum cleaner , Tenerife holidays , spain holidays , holidays , toy storagefurniture wood , șcy , david phillip , multivac c100 vacuum packing machine , high tech backpacking gear , fires , 1930s , belgian , body bags , bodybags , glass bowl , accident , alligator , trips colorado  , break pakistan  , spring break denver

Thanks

Sukhdeep

[cv]

Hello Anash,

I am still facing the issue from past few days. When I run the service with 10-15 keywords it is not returning values, but when I ran the individual keywords it is providing me ideas through API.

Is there still issue with API?

Thanks,

[cv]

Hello,

Can anyone suggest what can be done to get proper data?

I am also see that when we can mic category keywords the API is not returning results.

Can anyone confirm same?

Thanks,

[Anash P. Oommen (AdWords API Team)]

Hi cv,

We still have this issue in some form or the other - different combinations of keywords, targets, etc. We are working on a more complete resolution, but I still don't have a date for it yet. I'll update this thread when I have a fix.

Cheers

Anash P. Oommen,
AdWords API Advisor.

[Anash P. Oommen (AdWords API Team)]

Folks,

We have a fix in place now, could you try and see if the behaviour between API and UI are consistent? Feel free to post examples that don't work on this thread.

Cheers

Anash P. Oommen,
AdWords API Advisor.