While downloading report Response Code: 0, Error Message: Report download failed.

[cv]

Hello All,

From past few days so many reports are going to failed while downloading report also report download service working very slow.

The same process are taking at least 2 hours more than usually I do previously.

Getting This response while downloading report

[Jan 23 2017 05:14:00.000000 - ERROR] 

Parameters:

__rdxml: <?xml version="1.0" encoding="UTF-8"?>

<reportDefinition><selector><fields>CampaignId</fields><fields>CampaignName</fields><fields>CampaignStatus</fields><fields>AdGroupId</fields><fields>AdGroupName</fields><fields>AdGroupStatus</fields><fields>Id</fields><fields>Headline</fields><fields>Status</fields><fields>Description1</fields><fields>Description2</fields><fields>AdType</fields><fields>AverageCpc</fields><fields>AverageCpm</fields><fields>AveragePosition</fields><fields>DevicePreference</fields><fields>Clicks</fields><fields>Ctr</fields><fields>Cost</fields><fields>Conversions</fields><fields>CostPerConversion</fields><fields>ConversionRate</fields><fields>ValuePerConversion</fields><fields>ViewThroughConversions</fields><fields>Impressions</fields><fields>ConversionValue</fields><fields>DisplayUrl</fields><fields>CreativeFinalUrls</fields><fields>Description</fields><fields>HeadlinePart1</fields><fields>HeadlinePart2</fields><fields>Path1</fields><fields>Path2</fields><predicates><field>Status</field><operator>IN</operator><values>ENABLED</values></predicates><predicates><field>AdGroupStatus</field><operator>IN</operator><values>ENABLED</values></predicates><predicates><field>CampaignStatus</field><operator>IN</operator><values>ENABLED</values></predicates></selector><reportName>Ad performance report</reportName><reportType>AD_PERFORMANCE_REPORT</reportType><dateRangeType>LAST_WEEK</dateRangeType><downloadFormat>CSV</downloadFormat></reportDefinition>

Response Code: 0

Error Message: Report download failed.

Also facing this error for customer sync services.

[Jan 23 2017 01:54:12.000000 - ERROR] effectiveUser=9*********4 service=CustomerSyncService method=get operators={} responseTime=null requestId=null operations=null units=null server= isFault=true faultMessage=Could not connect to host
[Jan 23 2017 02:24:20.000000 - ERROR] effectiveUser=4********0 service=CustomerSyncService method=get operators={} responseTime=null requestId=null operations=null units=null server= isFault=true faultMessage=Could not connect to host
[Jan 23 2017 02:39:07.000000 - ERROR] effectiveUser=4******322 service=CampaignService method=get operators={} responseTime=null requestId=null operations=null units=null server= isFault=true faultMessage=Could not connect to host
[Jan 23 2017 02:46:23.000000 - ERROR] effectiveUser=8******07 service=CustomerSyncService method=get operators={} responseTime=null requestId=null operations=null units=null server= isFault=true faultMessage=Could not connect to host
[Jan 23 2017 03:19:38.000000 - ERROR] effectiveUser=21******2 service=CustomerSyncService method=get operators={} responseTime=null requestId=null operations=null units=null server= isFault=true faultMessage=Could not connect to host 

Thanks,

[Vishal Vinayak (Adwords API Team)]

Hi Chirag,

This might be an intermittent issue that caused the report download failure. Could you please retry the API call and see if that works? I'll check with my team to see why the report download is taking longer than usual. Could you please provide me with your 10 digit client customer ID for the same?

Regarding the CustomerSyncService error,  it looks like a temporary issue with the network layer and retrying the call should fix this error too. If you are consistently facing this problem, could you please provide me with the complete SOAP XML request and response logs so that I can dig into this further? Please click on Reply privately to author when responding.  

Regards,

Vishal, AdWords API Team