Could not complete your request because the file-format module cannot parse the file

[nina1...@adobeforums.com]

Hi there!

I use Photoshop CS4 now and I have a problem when I want to import (by dragging'n dropping, importing, open - I tried every way)a .png or i.e. also an .jpg:

when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
"Could not complete your request because the file-format module cannot parse the file"

The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file.... after a while of course it comes back...

So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
And the files are NOT damaged!! Otherwise I couldn't have opened it after restarting PS.

I purged all files and I have enough cache!! So it doesn't seem to be a problem of my computerperformance.

Any idea???

Thanks a lot,
Nina

[John Joslin]

Try resetting your preferences as described in the FAQ.

<http://www.adobeforums.com/webx/.ef4a07f/1>

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.

A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

[nina1...@adobeforums.com]

Hi John!!

I'll try that immediately!!
Of course it will take a while to show up if that worked out...because I restarted PS and by doing that it will work anyway - but only for a few minutes.

So I will tell promtply!

Thanks for your fast reply!

Nina

[nina1...@adobeforums.com]

Hi Everybody,

Problem came back!
Went good until now!
I did what John suggested - but after working with PS for 1 day (after resetting) the problem occurred again!

Any other ideas?

Greetz,
Nina

[nina1...@adobeforums.com]

Hi there!

Still got the same problem!
Has anyone an idea?

Greetz,
Nina

[SDA]

Can you tell us a little more about your setup? If the problem went away when you eliminated your preferences, then returned -- The question is why are your preferences getting borked in the first place. Something unusual is happening.

So we need to know more specifics including your workflow ...

[nina1...@adobeforums.com]

Hi SDA,

well - I don't think that it was kind of fixed when I eliminated my preferences, and then came back... I think it wasn't even fixed! Sometimes this problem occured after 10 minutes - sometimes it went good for 1 day!

To explain my workflow:
I open PS and my last work: a psd. Of course my psd has sometimes many layers (about 50) sometimes less. Maybe I open another psd... with this two files open, I work and sometimes save.
Then I want to open an png in PS. AND: the problem occures!

Sometimes I even had no psd-file open! I just opened a few png-files in PS, but when I want to open the 7th or 8th png: Problem again!

I have no other "heavy programs" running: maybe outlook, skype and one Firefox-Window with two or three tabs.

Thanks for any help,
Nina

[SDA]

OK so do you have enough scratch disk and ram assigned to Photoshop to be working with so many image levels/images at the same time ? I don't recall you posting your system specs. I'm leaning toward a memory issue; corrupting your preferences (assuming that you don't have enough memory space to be working with that many files open continuously). Of course can't rule this out until seeing the specs.

[Chri...@adobeforums.com]

SDA - if RAM or scratch space were low, nina would get an error message saying so.

But the error message reported means that the file is corrupt (can't be parsed).

But if the same file works sometimes and not others - that indicates some other problem. Possibilities are: bad RAM, interference from another app (virus, anti-virus, disk utility, etc.), bad hard disk system, a seriously malfunctioning third party plugin (especially if you are using a third party PNG plugin), etc.

[SDA]

@Chris Cox Of course you're right; that's what I covered (or meant) with "being a ram issue". ;-D Could have been more than one scenario. Thanks for the clarification.

I suspect the OP should bite the bullet and get an IT person to look at at box in question. Some things are a little difficult to troubleshoot through a forum.