I haven't (yet) done an uninstall/reinstall, partly because there might(must) be a better way, partly because I have the CS2 *upgrade* and I'm worried that if I uninstall, it'll be dumb enough to think it shouldn't install at all, because there's no *previous* version on the disk, since I've unstalled everything. Then I'm even more stuck, perhaps.
ALso, I want to put this CS2 on a new second computer, but when I tried that, it asked where the "prior" version of PS was, since I now have the CS2 *upgrade* version. I never had PS on this new laptop (a Tecra M4 tablet, very nice... I'm looking forward to PS on a Tablet, using the pen a lot, etc). Anyone have ideas for this issue? Do I need to go back a few versions (maybe PS5 or 5) when there was a *full* version, not an upgrade?
I'm kind of a packrat I guess, having all my previous Photoshop (and other Adobe app) discs -even my old Photoshop 2.5 floppies. I had to keep them around since one version to the next seems more and more tricky in validating upgrades. Versions 3, 4 and 5 were easy. The 5 to 5.5 upgrade was tricky. And then my 5.5 to 6 disc wouldn't work right. I had to load the version 4 CD to get 6 to validate the media. Wierd.
You’ll have to contact Adobe if you ever need to reinstall and find out how sympathetic they are because you won’t be able to on your own n ow and they are under no real obligation to help you with this since you broke the license rules. :(
No responses yet to the original post?
...i sold my PS7 to cover some of the cost of the upgrade. What happens
if i have to do a re-install. Since PS7 is gone will i have problems?
you'll only have problems if ps7 was the full version. if it was an upgrade from a previous version you should be ok.
No responses yet to the original post?
have you tried to reinstall right over the previous installation?
Thanks,
Don
Maybe not technical problems, but it's still a clear violation of the EULA.
Bob
but it's still a clear violation of the EULA.
I don't see it as being so clear.
Bob
Dave,
Do you have CS2?
Once the program is installed the only options to run from the setup disk are "repair" and "remove".
Don
If you used your Version 7 to upgrade to a later version you have no right to sell it either.
--
Rick Moore
Barnes Gromatzky Kosarek Architects
www.bgkarchitects.com
If you used your Version 7 to upgrade to a later version you have no right
to sell it either.
right... IF the version 7 was the full version.
if version say - 6 - was the full version and version 7 was an upgrade to 6 and you keep 6 but sell the version 7 upgrade, i don't see a problem with that, as you can go from 6 directly to cs2 just as easily as you can go from 6 to 7 upgrade to cs upgrade to cs2 upgrade.
You can't do it, legally. Once you get a 7.0 upgrade you still only have
one license. Now you get CS, you're actually upgrading from 7.0 and now
have a CS license. When you upgrade to CS2 you still only have one
license. You can sell just a part of it.
Bob
When you upgrade to CS2 you still only have one license. You can't sell
just a part of it.
centered around the original full version. everything else is fluff.
dave (who has his full ver and all his upgrade disks. no you can't have them. shoo. go away.)
Bob
Bob
Has anyone found the solution to this problem?
Don
it would be nice if someone at Adobe would respond on this issue.
I don't think they will here. This is a user to user forum.
I think registration is only needed once if it is stored on Adobe's database.
Activation and Re-activation are something else.
All the people here with problems seem to have different symptoms, so it's hard to recommend anything.
One poster has been using CS2 "for months", so I sincerely hope the others are not of that ilk!
Caveat Pirata
It may be as simple as the necessity to enter some text in the "Organization" slot along with your user name and serial number. But maybe not.
He was concerned that my spyware removal program was erasing my license - which sounds reasonable - but disabling the spyware application before reinstalling didn't fix anything.
In the end I had to remove the folders in my PC registry that store the licensing info before re-installing. I am going to wait a few days to see if the problem really has been fixed; if it has I will identify the folders I had to remove - it doesn't seem like a good idea to have you messing with the registry if this isn't the right fix after all.
Un-install PhotoshopCS2 without saving your preferences; there is a chance that your preference files have been corrupted. You may have to follow the steps in Adobe Technical Document 330507 (search for that number at the web site) to make sure you have completely removed the application. That document refers to the manual removal of Photoshop 8, but I was told you can apply it to CS2 (which is version 9). In my case there was still a PhotoshopCS2 entry when I opened the "Add/Remove" programs window even after I had uninstalled it. It was the following step that cleared it out and also stopped the error. (I did not do the steps in that tech document, by the way, only the following.)
Edit your PC registry with regedit and locate HKEY_LOCAL_MACHINE/SOFTWARE. Click the "+" box next to "SOFTWARE" to list all its folders then delete the folder named "Macrovision" that you find there. It contains a subfolder "SafeCast" which contains a *.dat file which is supposed to record the PhotoshopCS2 license info. Make sure you delete the folder named "Macrovision" and NOT "Macromedia" (if you have that one, too). Close the regedit window.
Open Windows Explorer (or your whatever application you use to view and manage the folders on your hard drive). Look in "C:Documents and Settings/All Users/Application Data/Macrovision" and delete that "Macrovision" folder (along with all its contents and subfolders) as well. This was the location where my tech support person expected to find the licensing files but mine were only in the registry - I had no Macrovision folder in the "Application Data" folder.
Reboot Windows to reset the registry, then install Photoshop CS2 again. This time be sure to enter some text for "Organization" as well as your user name and serial number. Decline the Adobe web site registration (I had already registered and you probably have, too).
My CS2 has been loading fine ever since. However, this time around I cannot find any references to "Macrovision" or "SafeCast" anywhere in my registry or on my hard drive so I am concerned that things my not really be fixed after all. CS2 may simply think I am in the 30 day trial-use period (even though I entered my serial number and it accepted it) and will boot me out again in a month. I will let you know.
I hope this works for you.
One more note. My tech support person mentioned that installing CS2 on any drive besides C: can cause problems (although there is no problem in having your image files and scratch files on other drives). He also recommended disabling your anti-virus application before installation (you can turn it on again after installation is complete). I did not have to do that, though.
A note on the where to install Photoshop: My previous post was not completely accurate. What the tech person told me was that installing the application on a removeable hard drive that gets disconnected and reconnected can cause problems - he didn't say it had to be installed on drive C:.
<kidding!>
Any news from those who have called adobe?
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undressedmonster
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First off the problem can be caused by an error in the registry by a
bad sector, if thats the case you want to defrag or reformat. Now if
you have a registry cleaning program like System Mechanic, or VCOM
SystemSuite, ETC you are deleting a key that the the cleaning programs
think photoshop does not need. You need to not, or protect this
registry key from being corrupted or deleted from these programs.
*[HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Uninstall>{236BB7C4-4419-42FD-0409-1E257A25E34D}]*
Now you can go ahead and turn the Adobe LM Service off or back to
manual. This fixed my problem with Adobe Photoshop CS2 and my VCOM
SystemSuite Professional 6 deleting that key.
Edit: Also I did NOT notify Adobe on this, so whoever would be
ablidged, please note my e-mail to them :D Thanks.
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deathdaemon
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