CS3 Installation failure - Windows
Todd Last
I am trying to install Photoshop CS3 upgrade to my Windows XP machine
which is currently running CS2. I have never downloaded or installed the
CS3 demo.
When I run the installer, I get the screen which says "Currently
Installing Shared components" and then it goes to the finish screen
where it reports that the install was not successful
See:<http://www.flickr.com/photos/rubatoguy/2213371825/>
NOTES:
Reinstalling always results in the same problem.
I do not have large fonts turned on.
I've tried the registered jscript.dll
I've unistalled flash player
I'm running XP Pro with all current fixes installed
None of these has helped.
Is there a log file somewhere which tells you more information?
I think it is pretty poor that the installed says that the install
failed, but gives no detailed info.
I like Adobe products, but they sure can't seem to make an installer
which works. I don't think I have had any Adobe product that did a
complete clean install on the first try. I've opened a support case with
Adobe, but shudder to use their tech support as they are never very
helpful. They also seem to have a habit of closing the support cases
even when they are not resolved. (I guess that makes their metrics look
better on some manager's report at Adobe.)
Thanks,
Todd
Kenobi@tatooine.com Toobi-Won Kenobi
"Todd Last" <Ruba...@comcast.net> wrote in message
news:AoednUgys7P07Qra...@comcast.com...
Is IE your default browser?
Installation problems should be handled free by Adobe.
TWK
dullpain
installation.
First manually delete all references to CS3 in My Programs, Windows and the
registry if you understand how to hunt these down.
Make sure your video card driver is up to date.
Make sure there is enough room on your hard drive. Defragment the hard drive
if necessary.
Reboot.
Turn off your virus program, antispyware and anything of that ilk you have
running in the background including third party Firewalls. The Windows XP
firewall should not be a problem but you can turn it off also.
Bring up Task Manager and look at the Processes tab. Shut off any
unnecessary processes (Itunes, Google et al).
If Adobe still fails to install download the Microsoft memory tester to see
if you have a problem with RAM, althugh that usually causes random lock-ups.
I agree that Adobe support is not as helpful as it could be and they simply
stop responding to unresolved issues.
Todd Last
my default) and got the same result - the install fails.
I have opened up a ticket with Adobe - no response yet.
I am a little hesitant about Adobe support after the experience I had
with them with Premiere Pro 2. (Which would not install.) The tech support:
1.) Said it was a defective disk - made me pay $35 for a new one. The
new one did not work.
2.) Kept closing my support ticket when none of their ideas worked
3.) Suggested that I pay $300 to upgrade to Premiere Pro CS3 and try that.
4.) Said they could not help me because they no longer supported PP 2
Needless to say I have not been impressed by the level of support
offered by Adobe nor the quality of their tech support. They only seem
interested in you as long as you are paying them money. (IMHO)
(rant off)
> From - Wed
Todd Last
Same problem - install fails in the same way.
114GB free on the hard drive
No virus program running
No firewall running
I'll try the memory tester.
The video driver is the current NVidia Geforce 3 Microsoft driver
(I see there is a newer one on the NVIDIA site, I'll try that and rerun
the install.)
thanks
Todd
Kenobi@tatooine.com Toobi-Won Kenobi
>I retried the install with IE as the default browser (I use Firefox as my
>default) and got the same result - the install fails.
>
> I have opened up a ticket with Adobe - no response yet.
>
> I am a little hesitant about Adobe support after the experience I had with
> them with Premiere Pro 2. (Which would not install.) The tech support:
> 1.) Said it was a defective disk - made me pay $35 for a new one. The new
> one did not work.
> 2.) Kept closing my support ticket when none of their ideas worked
> 3.) Suggested that I pay $300 to upgrade to Premiere Pro CS3 and try that.
> 4.) Said they could not help me because they no longer supported PP 2
>
>
> Needless to say I have not been impressed by the level of support offered
> by Adobe nor the quality of their tech support. They only seem interested
> in you as long as you are paying them money. (IMHO)
>
> (rant off)
>
You are not alone with your impression of the level (or not) of service
offered by Adobe, A is for arrogance.
The only time I had problems with PS was with CS and I ended up making a new
PC with two removable caddies, both holding masters, loaded with the OS. One
had everything on it except PS, the other just had PS, nothing else, no
internet, AV software, anything at all. The PC also had a fixed internal
slave HD as well.
How it worked was via a dual boot system, if I was using PS I would boot
into the PS drive; anything else, internet etc, I booted into the other
drive. When this drive was loaded the second drive (PS) was seen as a slave
and was looked after by the AV prog on the non PS drive. It worked just fine
and PS all on its own just flew. I kept all my work on the non removable
slave drive.
Back to your problem.
You must go to Control Panel>Internet Options>Programs and make sure the "IE
should check to see etc., " is ticked.
I know that this may seem strange but it has been known to resolve this
problem in the past.
You asked earlier if it was possible to log the installation process. I have
use a MS utility called Regmon (also one called Filemon) that logs the
folders and registry keys that an application accesses when it runs. I have
never used either to monitor an install though, only problems with installed
applications. If you could get it to monitor the installation only (it will
monitor every running process on the PC if you do not filter it) it may show
you where the installation fails.
Beware, these apps can generate an enormous amount of data.
TWK
Todd Last
Thanks for the suggestions!
I do like your boot solution - it does seem, at least with regards to
installs, Adobe does not play well with others.
I can't believe that the adobe installer itself does not create an
installation log.... amazing...
Todd Last
CS3 on my computer. (Note that Adobe tech support was not at all helpful
in finding the solution - though I did get an amusement of the day by
their opening line... "I understand that you are ....." It seemed clear
that the tech support people did not even read the prior emails to
determine what had been done in the past on my ticket.
In any case to recap - I kept getting errors during the install,
looking at the Microsoft event viewer It showed consistent problems in
extracting or reading the cab files. (even after copying the DVD to my
hard drive and installing from there.
I swapped out my DVD drive thinking that perhaps it was a hardware
problem. No luck, the same problem happened with a new drive of a
different manufacturer.
Thinking that it might be a timing issue that was causing the files to
report the wrong CRC when extracting, I looked at what might be doing
this and started removing programs that I felt might be effecting system
timing.
Lucky me, the first program I removed solved the problem.
So, if you are getting installer errors that are 1300 series errors, or
you see errors in extracting the cab files, look to see if you have
"Intel Application Accelerator" installed.
Remove this program from the add-remove programs dialog in the control
panel, reboot, and see if that now allows the install to proceed
successfully.
It worked for me.
Todd