Re: InDesign - need a "Fix my Corrupted File" Upload Service

[David_...@adobeforums.com]

If all else fails, we are seeing about a 95% success rate in fixing corrupted or bad InDesign files with this general method here:

<http://docufix.wordpress.com/>

Since we are still finalizing our FixIt Plugin to make this process simpler for you, in the mean time, we will try to fix your file for free. Just email me on david AT markzware dOT nl and I will get you the FTP details on where to upload (or just email the document if it is less than 10MB).

Friendly Regards,
David Dilling
Markzware

[Matt_C...@adobeforums.com]

Hi Tommy,
I've just sent a file on to you. It's about a days worth of lovely typesetting work! I've no idea why the file is corrupted, Indesign just quit on me and just continues to quit whenever I try to reopen or recover the file.
This is the second time this has happened to me in the last month, but the first time I just got on recreating it as the deadline was too close.

If you could do anything with the file, it would save me another day of boredom

Cheers

Matt

[Matt_C...@adobeforums.com]

Hi David, just to let you know if you didn't already...!

I'd already emailed the file to the markzware pr email address and Arnold kindly fixed my file after Adobe told me they were unable to recover it.

Thanks again to Markzware!

Looking forward to the final FixIt Plugin.

Matt

[thomas olbrich]

FYI: I uploaded a corrupted indesign document to the mentioned Adobe ftp server. The file name is "FaszUVerantw_Brosch_19_defekt.indd" (sorry for not zipping it).

The file crashed after an editor has done lots of tiny text changes and save actions in this 152 pages document. No objects/content was added literally spoken but changed only. The corrupted file has 124 MB wheras 114 MB before the changes/saves, means the corrupted version appears to contain 10 MB data garbadge.

Meanwhile the document was restored with the tools from Markzware.

Looking forward to the final FixIt Plugin. Agree.

regards,
thomas

[Tommy_...@adobeforums.com]

Thomas:

After further investigation, I can now conclude that your corruption was actually not caused by the Save As bug. Instead, it was caused outside of InDesign, probably by faulty hardware.

Every time InDesign writes data to the hard disk, we calculate and record a checksum for that data. When InDesign later reads that same data from the disk, it verifies that the data is good by recalculating the checksum and confirming that we get the same number.

Some of your data failed this test, which indicates that there was faulty media somewhere in your workflow. Typically, this is a bad sector on your harddisk, but it could also be a faulty thumbdrive. Occasionally, this problem can be caused by a bad file transfer or a bug in file backup software. I recommend running some disk utilities on your harddisk as a precaution.

Although I believe you have already recovered the file, I was also able to recover it by tweaking things in my development environment and then exporting the file to INX. If you'd like a copy of the INX file, please send your email address to me at tomd...@adobe.com, and I'll reply with the INX file as an attachment.

Thanks again for sharing your document.

Tommy Donovan
InDesign Development
Adobe Systems, Inc.

[Tommy_...@adobeforums.com]

Thomas:

Thank you for providing your file. My initial investigation suggests that you hit the Save As document corruption that was fixed in 5.0.2, but the corruption is a different pattern than those I've seen before for that case. I will continue looking into it and let you know definitively as soon as I can.

[Steve_...@adobeforums.com]

PDF2ID Product did not perform as advertised. It will only convert the SIMPLEST of ID documents to something that can be used. Any transparent images, multiple images over other images, many text boxes, FORGET IT! It creates a MESS!!!

I went back in forth with customer service via email,.. In the end only to be be told too bad, no refund.

DONT BUY IT!!!

[tania_...@adobeforums.com]

Last night, at the eleventh hour of a major project, my (Windows XP, CS2) INDD catastrophically crashed. (Luckily I had an exported PDF from a few hours earlier in the day that myself and two others worked with until the wee hours in order to meet an 11:00am deadline today.) Now I’m into the post mortem and trying to figure out what happened.

I was working over a network, (as I have standardly done for 8 years now). I was in the process of placing JPGs (that I had color corrected the prior evening on my [Intel-based, Leopard] Mac [Photoshop CS3] at home), and it suddenly went down, with this error: “Indesign.exe has encountered a problem and needs to close…”

Auto-recovery of all types failed, no one else had been able to open it since, and there is a ghosted Lock file still with it in the folder.

What is Adobe’s response? Is there an Adobe Tech I can go over this with, to help prevent a future occurrence, etc? Please advise, thank you.

[Anne-Marie Concepcion]

There was an issue with saving/working with Photoshop files over a network with Leopard 10.5.3 that they fixed (I've heard) in 10.5.4. Other than that I don't know of any bugs.

You can delete the ghosted lock file (which is probably the reason it won't open). If you can't get to it in Explorer then try a utility that will let you view invisible files. Or you might need to unlock the lock file via right-clicking and fiddling around with Properties, that might allow you to delete it.

Re InDesign flakiness, rebuild its preferences, and go into your cache folder and delete the Recovery Data folder/files. I'm not sure where the Adobe InDesign Cache folder is in Windows ... try searching for Cache (include locked/system files).

See if any of that will help you open the document.

It sounds like a horrible random network problem to me, one that just caught you in its sights.

AM

[Tommy_...@adobeforums.com]

Hi Tania:

I’m sorry to hear about your lost work.

I suspect the network connection dropped out on you while you were editing the document. When this happens, because InDesign has lost access to the document, it will shut down in an attempt to maintain the integrity of the document. In this situation, the expectation is that a subsequent recovery will get you back to a recent version of your document. Under most circumstances, this is exactly what happens and the work is saved.

Unfortunately, we have seen occasional instances where last data InDesign has asked the OS file system to write out to disk before the network connection is lost never actually gets written out. This can result in truncated documents that are corrupted. I’d be interested in taking a look at your file to confirm that this was the case for you.

You can send it to me directly at: tomd...@adobe.com. Or, if it is a large file, you can upload it to our FTP server. Here are instructions for our FTP server:
<http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038>

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,
Tommy Donovan
Development Project Lead

[Peter...@adobeforums.com]

I'm not sure where the Adobe InDesign Cache folder is in Windows

C:\Documents and Settings\[Username]\Local Settings\Application Data\Adobe\InDesign\Version 5.0\Caches\InDesign Recovery by default, but it can be moved using the application prefs, so it's not guaranteed.

[tania_...@adobeforums.com]

Anne-Marie, Tommy, Peter -- Thanks so much for the information. I will look into the cache suggestions when I'm at the office next week. I did pull the file to my desktop (w/o the lock file) but it still wouldn't open. One of my concerns was that InDesign just seemed to be generally buggy (?) after that, even when opening (or attempting to open) other files, or *even* just to start the program.

Another side item--the JPGs in question that were being placed when the issue occurred were also used in the cover I designed. (These were edited on my Mac at home, from the desktop, not over a network, and then ftp'd back to my office.) While I am used to large files sizes for PSD docs, usually in the high 200MB, this cover is 400,300KB, which is on the excessive side. Typically I would reduce the file size of the JPGs (each were ~4.5MB) to use in the .INDD, but as I was already close to my deadline, I was just dropping them in to get the production done. I'm just curious if there's any connection, perhaps the outside chance something is up with these image files...?

Thanks again, I'll be sending the InDesign file to Tommy for analysis.

[uo...@adobeforums.com]

Thanks Matt!
It was very thoughtful of you Bring it up!
Great memory):-

[Neil_G...@adobeforums.com]

Hi tehre,

I have an Indesign CS3 file of a manual that I absolutely need, but it keeps causing Indesign to quit when I try to open it. Can anyone work a bit of magic to some how repair the file?

Regards,

Neil Griffith

[Tommy_...@adobeforums.com]

Hi Neil:

I don’t know if I’ll be able to open it, but I’d like to take a look to see what may have gone wrong.

Please upload it to our FTP server. Here are instructions for doing so:
<http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038>

The instructions mention creating a folder with a case number. Instead, please create a uniquely named folder and then email me when you’ve uploaded it: tomd...@adobe.com.

Thanks,
Tommy Donovan
InDesign Development
Adobe Systems, Inc

[Jennifer_...@adobeforums.com]

Hi,
I have an InDesign CS3 file that will not open. It says that the file is "damaged and cannot be recovered (Error code:5 ). Any ideas on how to get around this?

[Jennifer_...@adobeforums.com]

Ok, they emailed me the file again, this time not zipped and it opened fine in InDesign. Problem solved.

[Nini Tjäder]

Jennifer - This is the feature request forum, not the forum for asking questions. You are in the wrong forum.

But, if ID says the file is damaged and cannot be recovered you better start looking for an older backup (if you have one) or to recreate the file from scratch.

[Tommy_...@adobeforums.com]

Hi Jennifer:

I'd be interested in taking a look at your file to try to determine what may have gone wrong.

If your file is small enough for email, you can send it directly to me (tomd...@adobe.com).

For larger files, you can upload them to our customer support FTP server. Here are instructions for doing so:
<http://www.adobe.com/go/kb402038>

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Thank you,

Tommy Donovan
Development Project Lead

InDesign Product Family
Adobe Systems, Inc.
tomd...@adobe.com

[David_...@adobeforums.com]

Hello Jennifer,

Actually, we may be able to recover that file...

<http://markzware.com/blogs/bad_corruptedadobe_indesign_docs/2008/09/15/>

Video Proof...
Fixing bad Adobe InDesign Files- an update!
<http://uk.youtube.com/watch?v=QNncZIR6Jx0>

[Amy_O...@adobeforums.com]

Tommy,

I have a file that is giving me a "File is damaged (Error Code: 4)" May I send this file to you to look at?

This is the second time a student of mine has had a file crash and not be able to be recovered on this specific machine. It is part of her final project (due next week!)

Please let me know
Thanks

Amy O.

[Tommy_...@adobeforums.com]

Hi Amy:

Yes, I'd like to look at your file.

You can send it to me directly at: tomd...@adobe.com. Or, if it is a large file, you can upload it to our FTP server. Here are instructions for our FTP server:
<http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038>

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,

Tommy Donovan
Development Project Lead

InDesign Development
Adobe Systems, Inc.

[BigR...@adobeforums.com]

I have a indd file thats corrupted and needs fixing.
How do I uploade it since its too big to email?

[Tommy_...@adobeforums.com]

BigRaynSD:

Please can upload your INDD to our FTP server and then email me at: tomd...@adobe.com. It is rare that I can fix a file, but we collect as many corrupt documents as possible to try to determine how it may have happened.

[Be...@adobeforums.com]

Tommy,
I also have one of those files with the same error. I'd like to know if I can send you the file so you can have a look at it and see if it's repairable.
Thanks.

[Juro_...@adobeforums.com]

Hi Tommy

I have a damaged InDesign file (CS2) that causes InDesign to crash by opening it. Could you please help me with that?

Thank you.

juro

[Ben_B...@adobeforums.com]

A student in our department has a CS3 InDesign file that returns the
following error messages:

- Error encountered while reading JPEG image. Image may be damaged or incompatible. Resave the image with different settings and try again.

- Could not complete your request because of a database error. The file "NDSUProjectBook.indd" is damaged. (Error code: 6).

- Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover unsaved InDesign documents.

Restarting InDesign and choosing automatic recovery leads to the same
chain of error messages above and an application crash.

The offending file has been copied to:
ftp://ftp-sj.adobe.com/NDSUProjectBook.indd

Thanks!
--
Ben Bernard
Computer Services Specialist
Department of Architecture & Landscape Architecture
North Dakota State University

[Carolyn...@adobeforums.com]

I have a file that returns an error code:3. I desparately need it. Can you help?

[Kar...@adobeforums.com]

I have experienced similar problems with an ID file. I can no longer open the file and when I try, I get a dialog box about the file being damaged beyond repair and classified as an Error Code 5. I have tried changing the file name, location, opening it up in earlier versions of ID. Nothing works.

I uploaded my problem file. Can anyone help?

Thanks
K

[michael...@adobeforums.com]

URGENT, Please help.

I have an 80 page magazine made in Indesign CS2 that is due at the printers tomorrow, i saved it at 5 am this morning had a wee sleep and then came back to to find that the file is damaged and when it tries to recover it, it keeps crashing.

I NEED HELP ASAP.

Cheers
Mike

[Tommy_...@adobeforums.com]

Mike:

I'd like to take a look at your file. You can upload it to our customer support FTP server. Here are instructions uploading to our FTP server:
<http://www.adobe.com/go/kb402038>

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at: tomd...@adobe.com.

Tommy Donovan

[kortne...@adobeforums.com]

Hi Tommy,

I'm having the same exact problem as Mike...

Unfortunately on Friday afternoon my file was corrupt so I stayed up all night last night and today redesigning. I saved the file on my desktop, closed InDesign and went to lunch; when I came back to work on the file and double clicked the file icon it crashed CS3??? I've tried just about everything: deleting preferences, renaming the file, zipping and unzipping, etc.

Can you help? My file is going to print on Monday!

Kortney
kortney...@gmail.com

[Joanne_M...@adobeforums.com]

I just experienced similar problems with an ID3 file. I can no longer open the file and when I try, I get a dialog box about the file being damaged beyond repair and classified as an Error Code 5.

I had it open this afternoon, closed it, tried opening it by double clicking, then directly through INDD CS3, and also restarted the computer and tried again.

This particular file is not that difficult to recreate - BUT - this makes me very - very nervous!!!!!!!!!!!!!!!

Has anyone found a solution yet?

Thanx much- Joanne

[Peter...@adobeforums.com]

There's very little reason to be nervous. I've been using InDesign for production for the last seven years or so, and in that time I've lost perhaps one, possibly two files. When it happens, it's certainly a pain in the butt, but ID is far and away the most stable layout program I've ever used. Pagemaker would regularly self-destruct an entire newspaper at deadline, and Quark wasn't much better.

Good computing practice dictates that you should be backing up your data files at least once a day, and not just because you may occasionally have an ID file (on any other single file) go south on you. I've replaced at least three hard drives that failed in the last year, and believe me, a backup looks like cheap insurance when that happens.

Peter

[Denise...@adobeforums.com]

I have an indesign file that is corrupted. I can work on it an open it but can only print or export to pdf a page at a time. I get a "run out of virtual memory" error. We have run the diagniostic tools on my Windows machine. I deleted preferences. I exported to INX and reopened the file. That has not helped.

We work on a network here - might that be a factor? I've been able to massage this out to get the job done, but as this happened to a colleague last issue and we are moving toward dual purposing our work for digital editions, I'd like to find the source of the problem, since it means I can't export a book, nevermind the 10 page file.

Any suggestions?

[Peter...@adobeforums.com]

It doesn't sound like the file is corrupt. Have you tried deleting your temp files? Do you have enough space allocated to temporary files? Is you user profile maintained locally, or on the server?

[Denise...@adobeforums.com]

Yes, when we ran diagnostic and cleaning tools, we cleaned out temp files and checked the memory allocation. I'm not having this issue on any other files and I had a colleague try to print from his machine and he had the same issue.

[Peter...@adobeforums.com]

Can you print half the file at a time? This behavior has often been reported when there is a bad image linked to the file. The first suspects are .eps files.

[Denise...@adobeforums.com]

I can only print one or two pages at a time.

[Peter...@adobeforums.com]

Is it confidential, or would you like to have me see if I can print it here on my system. That might help determine if the problem is in the file or your equipment.

[Denise...@adobeforums.com]

The publication date is not until 2/9, so while it is not confidential, can I assume it won't be distributed? I'd love to have you look at it, so I can understand this better.
Denise

[Peter...@adobeforums.com]

I certainly won't distribute it. Package the file, then zip the folder and send to me at spammercatch at comcast dot net if it's under 10 mb. If it's over that size you'll need to put it on a server and email a link to that address.

Peter

[Peter...@adobeforums.com]

For those who might be watching, I looked at the file Denise supplied and was able to export the PDF without a problem. File performance was very slow, however, which I attribute a a large number of very high resolution images generating extremely large screen previews.

Peter

[angiel...@adobeforums.com]

I have a file in Indesign CS3 on my hardrive that won't open and it crashes the program everytime I try. It shows the recovery file but I can't get anywhere with it. Other files open fine. Unfortunately that's the file with all the work on it. It was working last night before I logged out, and I've restarted this morning. I tried copying it to our server and having someone else open it but that didn't work either.

Can you help recover this? At the bare minimum I need to be able to view the file so that I can rebuild.

Thank you
Angiela

[Daniele...@adobeforums.com]

Perhaps someone could help me. Excuse me for any mistake in writing.
After re-linking three .jpg in a .indd file and saving it two times, as original and as a copy, InDesign CS2 crashed, and from that moment I can't open both the files. The program starts normally and opens other files, but not that one (two).
Every time it causes the crash of the program, that tries the recovery and opens a window with an advice about trying to re-link the 215 images, but when it reaches the 212, stops for an instant and then crashes.
I think that the three remaining images are those I've re-linked before the problem.
Opening it in Bridge and taking a look at the advanced infos (XMP - xapMM:Manifest) I've seen the 215 image description but no change/deletion was allowed.
It's a 224 page file, but only the first two page contains those three images.
any possibility of recovery.
Thanks in advance.
DT - <http://danieletomasi.blogspot.com> - <http://www.facebook.com/profile.php?id=1229653879&ref=>

[Peter...@adobeforums.com]

If you know which 3 files they were, move them to a new location. Open them in Photoshop, if they will, and save as .psd to avoid any further image deterioration from jpeg re-compression.

Open InDesign and try to open the file again (if you are asked if you want to recover, say no). Hopefully you will now be able to open the file and you should see a missing link warning. Re-link to the new .psd files you made, and resave.

Peter

[Don_...@adobeforums.com]

I'm new to forums like this. Why is a 2007 post in this area? I thought this section was for new request in CS4.

[Daniele...@adobeforums.com]

I tried this solution, but unsuccesfully.
The file is at this link <http://danieletomasi.altervista.org/im_o.indd.zip> , no image in the .zip, a friend downloaded it and tried to open in his computer but failed.
I think my next week will be used to redo it from start :-(

<http://danieletomasi.blogspot.com>

[Daniele...@adobeforums.com]

Oh, if anybody knows a way to recover it and to fix the problem, creating a MAC file, the problematic images are in the first two pages.
thanks in advance .

<http://danieletomasi.altervista.org/JSteele/>

[Peter...@adobeforums.com]

Don,

These threads stay around forever, and occasionally new posts are added. This particular thread has information about how to send a file to Adobe for analysis, and very remotely, possible repair.

Feel free to start a new topic in this area for a new feature you'd like to discuss.

Peter

[Peter...@adobeforums.com]

Daniele,

If removing the images didn't work, the file is most likely damaged beyond repair. You can read this whole thread to find out what you can do to see if there is any hope, but don't hold your breath.

Peter

[Matt_...@adobeforums.com]

Tommy,

I have an Indesign CS3 file that say it is "damaged and cannot be recovered (error code:5)" when I try to open it. Do you think you might be able to take a look at it and see if you can help me out?

Matt

[Tommy_...@adobeforums.com]

Matt:

No need to ask. I'm interested in taking a look at any corrupted files to try to determine what may have gone wrong.

If your file is small enough for email, you can send it directly to me (tomd...@adobe.com).

For larger files, you can upload them to our customer support FTP server. Here are instructions for doing so:
<http://www.adobe.com/go/kb402038>

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Thank you,
Tommy Donovan
Development Project Lead
InDesign Product Family
Adobe Systems, Inc.
tomd...@adobe.com

[Keith_...@adobeforums.com]

Well, now it has happened to me too....

Tommy, could you help me out and salvage part of my college final? I'm not sure exactly what happened to it but now gives me the code 5.

Thanks

[Tommy_...@adobeforums.com]

Keith:

[mikkokos...@adobeforums.com]

Hello Tommy

Care to take a look at yet another possibly corrupted InDesign file that crashes the ID while trying to open it? :)

And btw, do you charge for file recover services?

Cheers,
Mikko

[David_...@adobeforums.com]

It is great to see Adobe collecting these bad files and helping, where possible. As an FYI, Markzware is offering a "no-cure no-pay" service to fix bad Adobe InDesign files. This is working something like 85% of the time through this rather interesting method, based on our years of file format knowledge:
http://markzware.com/blogs/bad_corruptedadobe_indesign_docs/2008/09/15/ <http://markzware.com/blogs/bad_corruptedadobe_indesign_docs/2008/09/15>

This service is no substitute to sending your files to Tommy and thus Adobe, for they can learn from the various Error messages and corruption that can happen out there:
InDesign Error Message Examples <http://www.markzware.com/blogs/indesign-error-messages-screencastcom/2009/03/04>

If your in a jam and need that file raised from the dead; Just email your corrupt files to sales A_T markzware D_O_T nl (if under 10MB) or email us for our FTP info. If we recover the majority of the file we ask for $79.

Friendly Regards,
David Dilling
Markzware Europe

[Kurt_T...@adobeforums.com]

Hi Tommy -- Hope you can help, I've uploaded a folder named "kahlerslater" on your FTP with database/error code 6 on launch.

Regards,

Kurt Thieding
Kahler Slater, Inc.

[Craigypo...@adobeforums.com]

Hi Tommy,

I have a fairly large (250M) IDCS3 corrupt (error 5) file. I don't need it recovered, but I'm happy to provide if you'd like.

For the benefit of others, this file got bloated as I had (contrary to my usual anal practice) done copy/paste of images from PowerPoint direct into ID, rather than creating PSDs for placement (big rush job of course!). There were several such images on this 7-page poster size file, so possibly this contributed to the corruption.

ID crashed hard and brought down the whole machine (2x3GHzQuad Intel Mac OS 10.5.6, ID 5.04, requiring forced shutdown. Yikes!

[Craigypo...@adobeforums.com]

Hi Tommy,

I have a fairly large (250M) IDCS3 corrupt (error 5) file. I don't need it recovered, but I'm happy to provide if you'd like.

For the benefit of others, this file got bloated as I had (contrary to my usual anal practice) done copy/paste images from PowerPoint direct into ID, rather than creating PSDs for placement (big rush job of course!). There were several such images on this 7-page poster size file, so possibly this contributed to the corruption.

ID crashed and brought down the whole machine (2x3GHzQuad Intel Mac OS 10.5.6, ID 5.04, requiring forced shutdown. Yikes!

[Conrad...@adobeforums.com]

SOS,
I desperately need help on this one. I have just emailed you an offending indesign file that is causing CS3 to crash each time I try to open it.
Please help.

Conrad Karume
Nation Media Group

[Miche...@adobeforums.com]

Hi,

I have a problem with a file.
It opens, but if I want to edit it, the program either quits, or tells me that it cannot open the file, because of a database error...
Can you please look at it.
I'm putting the file in a folder "mraj01" on your tech support ftp.

Thanks in advance

Michel Raj

[Tommy_...@adobeforums.com]

Michel:

I've taken a look at your file and unfortunately, I do not have good news. It appears to have been corrupted outside of InDesign and I have been unable to recover the file or its contents.

Why do I believe it was corrupted outside of InDesign?

Every time InDesign writes data to the hard disk, we calculate and record a checksum for that data. When InDesign later reads that same data from the disk, it verifies that the data is good by recalculating the checksum and confirming that we get the same number.

Some of your data failed this test, which indicates that there was faulty media somewhere in your workflow. Typically, this is a bad sector on your harddisk, but it could also be a faulty thumbdrive. Occasionally, this problem can be caused by a bad file transfer or a bug in file backup software. I recommend running some disk utilities on your harddisk as a precaution.

Thank you for sharing your document. I’m very sorry about your lost work.

Tommy Donovan
InDesign Development
Adobe Systems, Inc.

[Tommy_...@adobeforums.com]

Folks:

If you have sent me a document in the last few weeks, I apologize for my slow responses. I was out of the office in mid-March and have just recently gotten the chance to look at the ones I've received.

Over the last few week, a couple folks have posted messages, asking me to look at files. Just send them my way--there is no need to ask.

If your file is small enough for email, you can send them directly to me (tomd...@adobe.com).

For larger files, you can post them somewhere for me to download, or you can upload them to our customer support FTP server. Here are instructions uploading to our FTP server:
<http://www.adobe.com/go/kb402038>

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Important note: The most common type of corruption that we now see is caused by hardware problems, indicated by the checksum failure that I described in my last post. Running disk utilities regularly is recommended to help avoid these errors.

Thanks,

[Sid_Van...@adobeforums.com]

Tommy,
I have CS4 and I am experiencing the same issue when opening a Pagemaker file.

"Pagemaker file is damaged and cannot be recovered"

[Nini Tjäder]

Sid,
What does that have to do with InDesign?

[v.so...@gmail.com]

On Saturday, April 4, 2009 1:54:50 AM UTC+4:30, Nini Tjäder wrote:
> Sid,
> What does that have to do with InDesign?

hi

i have error number 3 and damge my db

how can i fix it?

[310...@gmail.com]

i have a problem
eror code 5
what i can di
i need the file

[henr...@gmail.com]

Beside this one can also use INDD file Repair tool to repair and recover corrupt InDesign file. Once the INDD documents gets repaired, it keeps the origin components, such as layers, Images, Text, Media Objects, Notes & Footnotes, Tables, TOC, Bookmarks, Hyperlinks, intact. The tool also provide preview features.

Guide to repair corrupt INDD file - http://indd.filerepairtool.net/blog/repair-corrupt-indesign-adobe-files

[tonyk...@gmail.com]

In order to recover the corrupted InDesign file and solve the error most preferable option would be to make use of some third part reliable software in order to fix corrupted InDesign documents and best choice for this is InDesign File Repair Tool. It recovers all elements including Text, layers, Tables, Images, Notes, Media Objects, Footnotes, Bookmarks, TOC, Cross-references, Hyperlinks, Special Characters, Standard Shapes, Animation and so on.

http://indd.filerepairtool.net/blog/adobe-indesign-auto-recovery-was-not-working