Error message # 5

jeff lord

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Jan 7, 2003, 12:58:56 PM1/7/03

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I get an error message when I try to use the distiller. How to I correct this?

Error:5 Unable to create temporary folder.

Frater Wotson

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Jan 7, 2003, 1:57:19 PM1/7/03

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Not possible to give you an answer without knowing more about what you are trying to do and how you are trying to do it.

Jan Schroeder

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Jan 7, 2003, 2:27:48 PM1/7/03

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As Frater states, Jeff, in order to properly diagnose a problem, we need ALL the facts. What version of Acrobat are you running? On what OS? From what native software (and version) where you trying to create your PDF? And exactly which method ... describe completely ... did you use to create the PDF?

Jan Schroeder

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Jan 7, 2003, 2:56:23 PM1/7/03

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Yes, it does help. OK, let's start a process of elimination first .... can you create the document withOUT using the 'Create Adobe PDF' macro? Open the native document in Word, then select FILE > PRINT > DISTILLER. Can you successfully create the PDF that way?

jeff lord

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Jan 7, 2003, 2:53:16 PM1/7/03

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Hopefully this will help:
Acrobat Version 4.05
Windows 2000
From a word document.

Tried to create PDF using :
In Word

File>Create Adobe PDF

Selected "Use Acrobat Distiller" under the "General" tab.

Selected Create.

After showing a dialog box that says it is printing to the distiller another window opens with the title "Acrobat Distiller" and simultaneously the error message appears and halts the process.

Thank you.

jeff lord

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Jan 7, 2003, 3:10:57 PM1/7/03

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That seems to have worked but I can tell no difference between that PDF and one created by the PDFwriter. Also when I try to open the distiller from the start menu I recieve the same message.

jeff lord

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Jan 7, 2003, 3:49:18 PM1/7/03

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Sorry, (a)

Jan Schroeder

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Jan 7, 2003, 3:46:46 PM1/7/03

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Well the one difference is that it worked! That helps to POSSIBLY isolate the problem to the 'Create Adobe PDF' macro (also known as the PDFMaker macro).

I'd like to check something else, if I may, Jeff. You say your Acrobat version is 4.05 .... might I ask that you clarify that further and tell me if there's a LETTER that follows 4.05? Like 4.05(a), (b) or (c). I'm hoping it's (c).

Jan Schroeder

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Jan 7, 2003, 4:17:51 PM1/7/03

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The update that Gary suggested, Jeff, should solve the problem. If it does not, please let us know.

Unknown

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Jan 7, 2003, 4:11:33 PM1/7/03

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Update to 4.05(c). <http://www.adobe.com/support/downloads/detail.jsp?ftpID=1030>

Wai Chan

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Jan 13, 2003, 11:52:24 PM1/13/03

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I got the same error (Error: 5) on one of my 4.05c installation (windows 2000, sp3). The error comes up when I logged in as user but it is fine when I log in as administrator. I guess I must have screwed up some of the folders or registry keys permission. The strange thing is that I can use the distiller print driver to make PDF from any application but just cannot launch distiller without doing a runas administrator :(

By the way, I don't use the PDFwriter.

Peter Greiwe

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Jan 16, 2003, 9:30:57 AM1/16/03

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I believe the following is going wrong:

1. Distiller needs write permissions to create a temp directory and write to it. This directory is a subdirctory in the installation path of Acrobat. So give the proper permissions to the user group.

2. If you have done this you'll probably get an error message which states that there are no timers available. This is because an ordinary user has no permission to create the needed registry keys in Windows 2000 or XP. To solve this problem refer to the Adobe Support Knowledge Base Document 323931.

If you are logged in as Administrator or Power User none of these problems occur. Also you can use the distiller printer driver without any error message. Only when accessing distiller directly via the pdf-maker macro or by starting the program seperately it fails.

hope this helps

Peter