User self-service password resets

[William Backman]

How many schools out there have enabled and use the Account Management
feature in IC that allows people to reset their own passwords? How is
it working for you? Pitfalls and tips?

Under System Admin, Tools, User Security, Account Management:

Enabling this tool will allow you to begin offering user account
management to all users (portal and SIS). Once this tool is enabled,
users will be able to reset their own passwords if forgotten, and
update or change their Campus username and security email address. In
order for users to reset their passwords and to enable the password
reset function, the Campus email messenger preferences must be
configured and functional.

Password Reset will only be available for accounts authenticated by
Campus (not LDAP).

IMPORTANT! This process is NOT reversible. Once you enable password
reset and account management capability, there is no way to reverse
the process.


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Will Backman
Director of Technology
Kennebec Valley Consolidated Schools - AOS92.org
Vassalboro - Waterville - Winslow

"Technology is anything that wasn’t around when you were born." –Alan Kay

[Lisa Quigley]

We have recently enable this feature. Initially it was a little painful.  I sent out very clear directions to our staff explaining the steps they will need to take to set up their security prefences and of couse there are always those few who do not take the time to read the directions. They get frustrated and call and I had to walk them through it. The most annoying part is selecting the 8 likes and 8 dislikes. Overall it is working well. 

Lisa Quigley

Data Manager

Biddeford School Department

(207) 391-6887

ext. 7040

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[Sam Iggulden]

We've had it for a few years to mixed reviews.  In general I think it was a good thing, but...

It's pretty annoying the first year because everyone with an account (and all new accounts) will have to link their email address (even if it's already there) AND choose 16 images (8 likes and 8 dislikes) in order for their account to work.  In some ways it feels like they are going for bank level security, and that can be a time-consuming and frustrating process for some.

And I am not sure if the "Kaptcha" functionality is part of this too, or if you already have that?  i.e. If you get the password wrong x number of times - then you have to start proving you are not a computer by typing in random letters and numbers from a generated image.  I really dislike IC's implementation of this because you can never tell zero's from the letter "O" (or "o"), nor capitals from lower case on letters like "z" (and "o") etc..., so often times it will take 5 or more attempts just to get past the Kaptcha which pretty much means most users give up.  Not sure why these image generators don't exclude letters and numbers that can be ambiguous, but they don't.

Having said that - we are now a couple of years in - and we do a get a lot less password reset requests from parents, so it was probably worth it.  I seem to think there was another reason we had to change too - but can't recall what that was now...