Augusta Roundtable notes
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William Backman
Jun 9, 2015, 8:55:03 AM6/9/15
to MaineICU...@googlegroups.com
I'm keeping notes for the Augusta Roundtable (regarding support changes) here. Feel free to add to them.
https://titanpad.com/IC-Roundtable-Augusta
https://titanpad.com/IC-Roundtable-Augusta
Michael Richards
Jun 9, 2015, 8:58:30 AM6/9/15
to maineicusersgroup
Thank you Will for putting this together...
Michael
On Tue, Jun 9, 2015 at 8:54 AM, William Backman <wbac...@fc.wtvl.k12.me.us> wrote:
I'm keeping notes for the Augusta Roundtable (regarding support changes) here. Feel free to add to them.
https://titanpad.com/IC-Roundtable-Augusta
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William Backman
Jun 9, 2015, 10:33:33 AM6/9/15
to MaineICU...@googlegroups.com
Attached are the unedited minutes.
June 9, 2015. 9am – 11:00am
Conference Room 103A
Maine Department of Education
111 Sewall Street
Augusta, ME 04330
Jason Kramer: Client Executive from Infinite Campus working with the Maine Department of Education. As of July 1 2015 Custom Computer Specialists will no longer be providing support or training for Infinite Campus districts in Maine - those services will be provided by Infinite Campus directly. Also, as of July 1, Jason Kramer will be the Client Executive for all of the Campus districts in Maine and will be your direct liaison into Infinite Campus.
Jason Kramer, Julie Holmes (Director of Client Services) and Gina Montague (Support Manager), box of green folders being handed out.
Sheets include: Agenda, Campus Custom Development, Campus Support, Campus Community, Infinite Campus University, Premium Products, Campus Instruction, Campus News (newspaper format), The Infinite Campus (Magazine Format)
Jason: Why the change? He says this is an abnormal situation. He says that they have not fired Custom, and they are still a valued business partner. As long as you are using your school's money, feel free to go through Custom or if you use their Campus Manages Services or Tableau. If you are using State of Maine money, then it will go direct to Infinite Campus starting July 1.
What about trainings that have already been scheduled? They will continue (for example the PKI training later this summer).
Gina: Technical vs Support Contact. Technical contacts can request sandbox updates. Both can put in tickets.
Description of the support team. 6am to 6pm Central Time. They set up teams based around specific features or sections of IC. For example, a Gradebook team. Bugs won't cost when asking for support. "We won't nickel and dime." They have a Custom Dev (reporting and export), or Data Services (imports) team. Please put all the details in a case before calling, that way they can get right on the issue and avoid all the data entry. Also, it helps with security, as they know who is asking when there is a case, while it is harder to verify who is calling in. You can press option 1 when calling in and enter your case number and it will get routed to the person assigned to the case (assuming they are available). If their is a hosted issue (campus down) option 8, and someone carries an on-call phone nights and weekends.
In your cases, you can search for "mobile app" cases. Parents and students can contact Infinite Campus for help logging in, and Campus will create the case for us so we know what is going on and how often they help our parents and students. They can't help with usename and passwords of course, as those are done through the school.
They have created a lot of training videos.
Don't forget to give them updates on who your technical and support contacts are so they have a current list. They will be sending out their list of contacts to districts so we can verify what they have.
You can subscribe to the Announcement Forums in Campus Community so you get emails when there are updates or outtages.
The encourage us to move the ICUsersGroup google groups list over to their Campus Community forums for Maine. Their staff see those forums, but don't lurk on the Google groups forums.
Support # as of July 1: 1.888.461.2003
Jason is hopeful that the more direct relationship will help with complete and timely information to the districts.
Custom Dev - Jason Miller
Infinite Campus doesn't offer a "Managed Campus Services" plan.
Jason Kramer urges you to reach out to him for anything, he is our advocate.
"Process Consultant" someone that can help with a particular product piece such as scheduling, etc. Willing to come out and meet with districts. Twice a year they ask schools to host gatherings (User Groups).
Other ideas they are developing: Smaller district edition for schools that haven't implemented and might want to jump in at a lower cost.
an IC Lite? an attempt to get powerschool districts?
Question: Is there a way to provide districts with a better sense of outstanding bugs?
Not sure if he's saying that we could get on to the preview site or not to test. Not that I have time to test their product anyway....
RSU 6 is a location that tests new releases. Who else would like to participate?
Email Richard....@maine.gov if you want to join in the testing.
Timing of the updates - It feels like they always happen during grading time. Maine DOE approves the updates, and tries to avoid those dates but sometimes changes are required for reporting purposes. Updates cannot happen before 7PM EST by contract.
I can add what I know on this doc in a bit... there's still a bunch of unknowns for various tech and contractual issues...
Richard Bergeron - As of June 30, MEDMS Staff module won't be used any more, training for NEO is all set up. Commish's Update has dates. Also, check out http://www.maine.gov/education/medms/homepage.htm
http://mainedoenews.net/2015/06/03/maine-doe-announces-data-training-sessions/
If pressing matters come up and you don't want to wait for a user's group please let the DoE folks know and maybe they can add it to their weekly calls to IC.
SRS Basic Truancy Report email mfrey...@rsu1.org and I'll send it to you.
This should be a IC / DOE contractual obligation, to alter DE to reflect state statue
Jason is open to doing status calls on a regular basis with any districts who are interested.
Is it time to transition the informal Maine Inifinte Campus Users Group over to Campus Community and their upcoming meetings?
June 9, 2015. 9am – 11:00am
Conference Room 103A
Maine Department of Education
111 Sewall Street
Augusta, ME 04330
Jason Kramer: Client Executive from Infinite Campus working with the Maine Department of Education. As of July 1 2015 Custom Computer Specialists will no longer be providing support or training for Infinite Campus districts in Maine - those services will be provided by Infinite Campus directly. Also, as of July 1, Jason Kramer will be the Client Executive for all of the Campus districts in Maine and will be your direct liaison into Infinite Campus.
Jason Kramer, Julie Holmes (Director of Client Services) and Gina Montague (Support Manager), box of green folders being handed out.
Sheets include: Agenda, Campus Custom Development, Campus Support, Campus Community, Infinite Campus University, Premium Products, Campus Instruction, Campus News (newspaper format), The Infinite Campus (Magazine Format)
Jason: Why the change? He says this is an abnormal situation. He says that they have not fired Custom, and they are still a valued business partner. As long as you are using your school's money, feel free to go through Custom or if you use their Campus Manages Services or Tableau. If you are using State of Maine money, then it will go direct to Infinite Campus starting July 1.
What about trainings that have already been scheduled? They will continue (for example the PKI training later this summer).
Gina: Technical vs Support Contact. Technical contacts can request sandbox updates. Both can put in tickets.
Description of the support team. 6am to 6pm Central Time. They set up teams based around specific features or sections of IC. For example, a Gradebook team. Bugs won't cost when asking for support. "We won't nickel and dime." They have a Custom Dev (reporting and export), or Data Services (imports) team. Please put all the details in a case before calling, that way they can get right on the issue and avoid all the data entry. Also, it helps with security, as they know who is asking when there is a case, while it is harder to verify who is calling in. You can press option 1 when calling in and enter your case number and it will get routed to the person assigned to the case (assuming they are available). If their is a hosted issue (campus down) option 8, and someone carries an on-call phone nights and weekends.
In your cases, you can search for "mobile app" cases. Parents and students can contact Infinite Campus for help logging in, and Campus will create the case for us so we know what is going on and how often they help our parents and students. They can't help with usename and passwords of course, as those are done through the school.
They have created a lot of training videos.
Don't forget to give them updates on who your technical and support contacts are so they have a current list. They will be sending out their list of contacts to districts so we can verify what they have.
You can subscribe to the Announcement Forums in Campus Community so you get emails when there are updates or outtages.
The encourage us to move the ICUsersGroup google groups list over to their Campus Community forums for Maine. Their staff see those forums, but don't lurk on the Google groups forums.
Support # as of July 1: 1.888.461.2003
Jason is hopeful that the more direct relationship will help with complete and timely information to the districts.
Custom Dev - Jason Miller
Infinite Campus doesn't offer a "Managed Campus Services" plan.
Jason Kramer urges you to reach out to him for anything, he is our advocate.
"Process Consultant" someone that can help with a particular product piece such as scheduling, etc. Willing to come out and meet with districts. Twice a year they ask schools to host gatherings (User Groups).
Other ideas they are developing: Smaller district edition for schools that haven't implemented and might want to jump in at a lower cost.
an IC Lite? an attempt to get powerschool districts?
Question: Is there a way to provide districts with a better sense of outstanding bugs?
Not sure if he's saying that we could get on to the preview site or not to test. Not that I have time to test their product anyway....
RSU 6 is a location that tests new releases. Who else would like to participate?
Email Richard....@maine.gov if you want to join in the testing.
Timing of the updates - It feels like they always happen during grading time. Maine DOE approves the updates, and tries to avoid those dates but sometimes changes are required for reporting purposes. Updates cannot happen before 7PM EST by contract.
I can add what I know on this doc in a bit... there's still a bunch of unknowns for various tech and contractual issues...
Richard Bergeron - As of June 30, MEDMS Staff module won't be used any more, training for NEO is all set up. Commish's Update has dates. Also, check out http://www.maine.gov/education/medms/homepage.htm
http://mainedoenews.net/2015/06/03/maine-doe-announces-data-training-sessions/
If pressing matters come up and you don't want to wait for a user's group please let the DoE folks know and maybe they can add it to their weekly calls to IC.
SRS Basic Truancy Report email mfrey...@rsu1.org and I'll send it to you.
This should be a IC / DOE contractual obligation, to alter DE to reflect state statue
Jason is open to doing status calls on a regular basis with any districts who are interested.
Is it time to transition the informal Maine Inifinte Campus Users Group over to Campus Community and their upcoming meetings?
Nancy Embry
Jun 10, 2015, 1:57:52 PM6/10/15
to MaineICU...@googlegroups.com
Thanks for all the good info.
Question: What if I'm using (primarily) State $ and my district's $ for
my Managed Services Plan?
Does that mean I can use them for routine product functionality questions, or
only for those things that are "extra" under the plan?
--------------------------------------------------------------------------------
Nancy Embry
Data Manager
Kittery School Department
207 439-2572 Ext. 108
nem...@kitteryschools.com
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