Issue Alert – Campus.1601 - Internet Explorer and Safari Adobe Plug-In causing Corrupt FDFs ISSUE ALERT: Districts on Campus.1601 and using Internet Explorer or Safari, if you have the Adobe Reader Plug-In enabled, FDF documents that are opened and saved will be corrupted and unable to be opened. Users that attempt to open the file will receive a large “Error in FDF” message and the file will not open. WORKAROUND: Users on Campus.1601 need to disable the Adobe Reader Plug-In and open the file with Adobe Reader outside of the browser window in all browsers. https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html#id_48998 Instructions to disable Adobe Reader Plug-In on Internet Explorer: - Click the settings Gear icon in the upper right hand corner of the browser
- Select Manage Add-ons
- Change the Show Drop down to All add-ons or run without permission
- Find Adobe PDF Reader in the list and make sure it is disabled
Instructions to disable Adobe Reader Plug-In on Safari: - Go to File > Find > search for Terminal
- Open the Terminal and type in the following: defaults write com.apple.Safari WebKitOmitPDFSupport -bool YES
- Click Enter and close the Terminal window
This issue is being actively worked by Campus Development as SIS-92319 and we are expecting an RX Pack to be delivered as soon as possible to allow users to resume using the Adobe Reader Plug-In. We are also looking to resolve the issues with the corrupted files once that fix is available.
Note: please do not reply to this e-mail. If you have any questions, please submit a case through Campus Community at https://community.infinitecampus.com. Campus Service Desk 1-800-985-8758 |